Job summary
As a member of our GP Surgery in Lewisham the successful applicant will help deliver admin and reception services in order to support high standards of patient care.They will be responsible for the general administrative and reception functions within the Practice.
Main duties of the job
To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff.Booking, cancelling, amending patients appointments using EMIS web clinical software.
To maintain a good rapport/relationship between patients and staff of the Practice at all times.To have an overview of the demands and workflow of the Practice during the working day.To book/cancel and amend patients appointments using the clinical system.Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.
About us
Lee Road Surgery is a 12,500 patient-list sized, well-established, highly-successful, training practice based in the heart of leafy Blackheath, within 15 minutes of central London. We pride ourselves on being a friendly, organised and family-orientated surgery, gaining excellent patient feedback and 100% QOF achievement.
Job description
Job responsibilities
- To answer the telephone promptly and deal with
enquiries in a helpful and courteous manner, being aware of the need to
maintain confidentiality at all times regarding patients and staff.
- Booking, cancelling, amending patients appointments
using EMIS web clinical software.
- To be flexible to cover shifts in the event of staff holidays and sickness at short notice.
- Signposting patients to community services.
- To maintain a good rapport/relationship between patients and staff of the Practice at all times.
- To have an overview of the demands and workflow of
the Practice during the working day.
- To book/cancel and amend patients appointments
using the clinical system.
- Ensure the waiting area/reception front desk is
kept tidy and keep forms and patient information stocked up where possible.
- Register new patients living within our catchment
area.
- Dealing with internal and external post.
- Patient engagement proactively inform patients of
benefits for signing up to the online services where patients can book
appointments, order repeat prescription and view their medical record.
- Chaperoning for the clinicians as and when required.
- Effectively signpost patients to services
appropriate to their needs.
- Scanning and action the clinical correspondence as
per GP instructions into the patients medical records.
- Request the repeat prescriptions received in
person, email and via medicine
management in EMIS.
- Opening up/Locking up(if scheduled to work at that that time of day).
- (if scheduled to work to the end of the day).
Job description
Job responsibilities
- To answer the telephone promptly and deal with
enquiries in a helpful and courteous manner, being aware of the need to
maintain confidentiality at all times regarding patients and staff.
- Booking, cancelling, amending patients appointments
using EMIS web clinical software.
- To be flexible to cover shifts in the event of staff holidays and sickness at short notice.
- Signposting patients to community services.
- To maintain a good rapport/relationship between patients and staff of the Practice at all times.
- To have an overview of the demands and workflow of
the Practice during the working day.
- To book/cancel and amend patients appointments
using the clinical system.
- Ensure the waiting area/reception front desk is
kept tidy and keep forms and patient information stocked up where possible.
- Register new patients living within our catchment
area.
- Dealing with internal and external post.
- Patient engagement proactively inform patients of
benefits for signing up to the online services where patients can book
appointments, order repeat prescription and view their medical record.
- Chaperoning for the clinicians as and when required.
- Effectively signpost patients to services
appropriate to their needs.
- Scanning and action the clinical correspondence as
per GP instructions into the patients medical records.
- Request the repeat prescriptions received in
person, email and via medicine
management in EMIS.
- Opening up/Locking up(if scheduled to work at that that time of day).
- (if scheduled to work to the end of the day).
Person Specification
Experience
Essential
- Experienced in providing information and advice to patients/relatives.
- The ability to exercise judgement when dealing with patient enquiries /problems.
- Excellent Computer Skills.
- Knowledge of EMIS web clinical system
- The ability to manage own workload and act independently.
- Excellent communication and interpersonal skills.
- High degree of accuracy with regard to patient correspondence and filing.
- Sensitivity and empathy with people from different backgrounds.
- Good standard of literacy and numeracy.
- Ability to work without close supervision.
- The ability to work to a professional standard
Person Specification
Experience
Essential
- Experienced in providing information and advice to patients/relatives.
- The ability to exercise judgement when dealing with patient enquiries /problems.
- Excellent Computer Skills.
- Knowledge of EMIS web clinical system
- The ability to manage own workload and act independently.
- Excellent communication and interpersonal skills.
- High degree of accuracy with regard to patient correspondence and filing.
- Sensitivity and empathy with people from different backgrounds.
- Good standard of literacy and numeracy.
- Ability to work without close supervision.
- The ability to work to a professional standard
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
