Job summary
Initial interview date April 15th 2026
Here at Riverside Medical Practice, we endeavour to provide patient centred, evidence based primary care and believe that our organisation has huge potential to further these ambitions. That's why we are excited to offer an opportunity for an ambitious Business Manager to lead our practice in the heart of Shrewsbury, Shropshire, through the changing landscape of primary care, towards realising the potential of the Practice.
Our town centre location is within 5 minute's walk of Shrewsbury indoor market, which has, on four occassions, been voted Britain's favourite indoor market. This illustrates how our town centre is thriving and goes some way to explain why Shrewsbury has been cited in The Times newspapers list of 10 best places to live 2025.
With proximity to wonderful countryside, a formidable food scene and good local state schools, we feel very lucky to live and work in our town.
This is a rewarding opportunity to lead both operational excellence and strategic growth and to love where you live and work.
You will need to demonstrate you are:
Values led.
A natural leader who builds others up
Visionary and creative but grounded in the detail
Commercially savvy.
Resilient, adaptable and positive
Passionate about transforming patient care
Main duties of the job
As Business Manager, you'll be responsible for the leadership, development, and performance of Riverside Medical Practice.
Working closely with our 2 GP Partners, our Practice Manager and our leadership team, you'll manage daily operations, team performance, regulatory compliance, and financial sustainability, all while driving our growth and quality ambitions.
This is an exciting opportunity for a Business Manager who is ready for a challenge and to realise the potential of our practice with a supportive, experienced GP Partnership and leadership team.
Riverside Medical Practice is a long-standing town centre Practice which moved to a bespoke, purpose-built building in September 2020. Our well-established reputation for providing compassionate, inclusive healthcare alongside training medical students, resident doctors and GPs of the future, positions the Practice well, as neighbourhood working develops. We have the building capacity and experience to offer more to our community of patients. We are looking for a leader to maximise this potential.
About us
About us
At Riverside Medical Practice, we are shaped by our PROUD values.
Patients First - Ensure that the people we serve are at the heart of what we do, and we provide a quality, responsive, safe, compassionate service to all our users.
Respectful - Be kind, respectful, fair and value diversity.
Ownership - Celebrate our success, learn continuously and ensure we improve.
Unity - Work in Partnership with others
Deliver - Be efficient, effective and accountable for our actions
We are committed to NHS principles, and we are focused on services that individuals and communities trust to help them live healthier lives, improve their quality of life and achieve better health outcomes.
Job description
Job responsibilities
Job responsibilities
You will play a pivotal role in:
Leading and developing our team to realise the potential of our Practice and building
Enhancing the patient experience
Maximising income through NHS contracts and private services
You will make the most of your opportunity to shape a practice and make a meaningful impact every day, supported by our GP Partners and leadership team.
Key Responsibilities
Leadership & Team Development
Lead and inspire a multi-disciplinary site team, creating a positive, empowered culture
Champion innovation, collaboration and continuous improvement
Working with our Practice Manager you will ensure effective communication, 1-2-1s, appraisals, and staff development pathways.
Operational Management
Oversee daily running of the practice including staffing, clinics, and cover arrangements
Ensure full compliance with CQC standards, NHS contracts and internal policies
Manage inspections. Oversee audits, incidents, complaints and reporting.
Lead on Health & Safety, IT, premises and risk management
Strategic Delivery & Quality
Drive delivery of QOF, LES, DES, and all contract obligations
Ensure service quality, patient safety, and clinical governance standards are consistently met
Business Growth & Financial Performance
Grow the registered patient list through local engagement and service excellence
Maximise income across NHS funded and private services
Lead budget planning and financial management
Monitor income/expenditure and ensure robust financial controls
Stakeholder & Community Engagement
Build trusted relationships with patients, PCNs, ICBs, local commissioners and community groups
What We Offer
Salary negotiable dependent on experience.
Ongoing career development opportunities
Supportive leadership and structured onboarding
NHS Pension with 20.6% Employer Contribution
30 days annual leave plus Bank holidays (pro rata for part time)
A superb Christmas party!
Want to Know More? We would be very happy to speak to you informally before you apply. Get in touch to learn more about the role, our team and our building.
Job description
Job responsibilities
Job responsibilities
You will play a pivotal role in:
Leading and developing our team to realise the potential of our Practice and building
Enhancing the patient experience
Maximising income through NHS contracts and private services
You will make the most of your opportunity to shape a practice and make a meaningful impact every day, supported by our GP Partners and leadership team.
Key Responsibilities
Leadership & Team Development
Lead and inspire a multi-disciplinary site team, creating a positive, empowered culture
Champion innovation, collaboration and continuous improvement
Working with our Practice Manager you will ensure effective communication, 1-2-1s, appraisals, and staff development pathways.
Operational Management
Oversee daily running of the practice including staffing, clinics, and cover arrangements
Ensure full compliance with CQC standards, NHS contracts and internal policies
Manage inspections. Oversee audits, incidents, complaints and reporting.
Lead on Health & Safety, IT, premises and risk management
Strategic Delivery & Quality
Drive delivery of QOF, LES, DES, and all contract obligations
Ensure service quality, patient safety, and clinical governance standards are consistently met
Business Growth & Financial Performance
Grow the registered patient list through local engagement and service excellence
Maximise income across NHS funded and private services
Lead budget planning and financial management
Monitor income/expenditure and ensure robust financial controls
Stakeholder & Community Engagement
Build trusted relationships with patients, PCNs, ICBs, local commissioners and community groups
What We Offer
Salary negotiable dependent on experience.
Ongoing career development opportunities
Supportive leadership and structured onboarding
NHS Pension with 20.6% Employer Contribution
30 days annual leave plus Bank holidays (pro rata for part time)
A superb Christmas party!
Want to Know More? We would be very happy to speak to you informally before you apply. Get in touch to learn more about the role, our team and our building.
Person Specification
Experience
Essential
- Senior leadership experience
- Experience of managing multidisciplinary teams
- Experience of financial management, including forecasting and budgeting
- Experience of successfully developing and implementing projects
- Experience of HR processes, workforce planning and development
- Experience of performance management including appraisals, staff development and disciplinary procedures.
Desirable
- Experience of working in a practice management role
- Experience of QuickBooks accounting
- Experience of working in a healthcare setting
- NHS/primary care general practice experience
- Relevant health and safety experience
Qualifications
Essential
- Educated to degree level in healthcare or business or an equivalent qualification
Desirable
- Leadership and/or management qualification.
Knowledge and skills
Essential
- The ability to demonstrate you share our PROUD values putting patients at the heart of what we do
- Excellent communication, negotiation and influencing skills
- A confident, people-first leader with a strategic mindset and operational rigour
Desirable
- A strong understanding of the NHS frameworks (QOF, CQC, KPIs, contract delivery)
Person Specification
Experience
Essential
- Senior leadership experience
- Experience of managing multidisciplinary teams
- Experience of financial management, including forecasting and budgeting
- Experience of successfully developing and implementing projects
- Experience of HR processes, workforce planning and development
- Experience of performance management including appraisals, staff development and disciplinary procedures.
Desirable
- Experience of working in a practice management role
- Experience of QuickBooks accounting
- Experience of working in a healthcare setting
- NHS/primary care general practice experience
- Relevant health and safety experience
Qualifications
Essential
- Educated to degree level in healthcare or business or an equivalent qualification
Desirable
- Leadership and/or management qualification.
Knowledge and skills
Essential
- The ability to demonstrate you share our PROUD values putting patients at the heart of what we do
- Excellent communication, negotiation and influencing skills
- A confident, people-first leader with a strategic mindset and operational rigour
Desirable
- A strong understanding of the NHS frameworks (QOF, CQC, KPIs, contract delivery)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
