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Hawkesley Medical Practice

Medical Receptionist/Administrator

The closing date is 24 October 2025

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Job summary

Hawkesley Medical Practice is looking to recruit a new Receptionist/Administrator to join our dynamic team following a member of the team retiring from the Practice.

Main duties of the job

You will work with us to provide a first-class level of reception and administration service to help us deliver a high level of care to our patients.

We are looking for people with at least 12 months administration experience in an office environment, excellent interpersonal skills, competent in IT, and people who are adaptable to change and flexible with good customer skills.

About us

We are a small, friendly Practice set in the heart of the community in Kings Norton and we deliver excellent patient care to approximately 4500 patients.

We have two GP Partners and three Salaried GPs who are supported by the Practice Manager, Nursing team, Health Care Assistants and the Reception/Admin team.

Our emphasis is very much on our patients' needs and our team and we are therefore looking for people who have the ability to really understand and empathise and who are team players.

The Practice is very busy and this is an exciting challenge for the right person.

We offer 5 weeks' annual leave plus Bank Holidays (pro-rata for part-time employees) and an extra day off for your Birthday!

Details

Date posted

10 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Flexible working

Reference number

A0142-25-0000

Job locations

375 Shannon Road

Kings Norton

Birmingham

West Midlands

B38 9TJ


Job description

Job responsibilities

Main Purpose:

To provide reception and administrative support to assist in the day-to-day running of the Practice.

General:

As part of the Reception team, you are employed to undertake reception and administrative duties as deemed suitable by the Practice Manager. The role involves dealing with patients via the telephone and face-to-face as they come into the Practice.

You are required to use the Practice computer systems and MS Office software. You are required to have good computer skills, along with the ability to organise and prioritise a varied workload in a timely manner.

You are required to act in a professional manner at all times and adhere to a strict confidentiality policy, as well as other practice policies and guidelines.

Job description

Job responsibilities

Main Purpose:

To provide reception and administrative support to assist in the day-to-day running of the Practice.

General:

As part of the Reception team, you are employed to undertake reception and administrative duties as deemed suitable by the Practice Manager. The role involves dealing with patients via the telephone and face-to-face as they come into the Practice.

You are required to use the Practice computer systems and MS Office software. You are required to have good computer skills, along with the ability to organise and prioritise a varied workload in a timely manner.

You are required to act in a professional manner at all times and adhere to a strict confidentiality policy, as well as other practice policies and guidelines.

Person Specification

Qualifications

Essential

  • Qualified to GSCE level or equivalent
  • or
  • Significant reception and administration training

Desirable

  • NVQ 2 in Business Administration or Customer Services (or willing to work towards)
  • IT qualifications

Experience

Essential

  • At least 12 months administration experience in an office environment

Desirable

  • Previous medical receptionist/medical administration experience
  • Experience of using EMIS Web clinical system
  • Experience of using Docman system
Person Specification

Qualifications

Essential

  • Qualified to GSCE level or equivalent
  • or
  • Significant reception and administration training

Desirable

  • NVQ 2 in Business Administration or Customer Services (or willing to work towards)
  • IT qualifications

Experience

Essential

  • At least 12 months administration experience in an office environment

Desirable

  • Previous medical receptionist/medical administration experience
  • Experience of using EMIS Web clinical system
  • Experience of using Docman system

Employer details

Employer name

Hawkesley Medical Practice

Address

375 Shannon Road

Kings Norton

Birmingham

West Midlands

B38 9TJ


Employer's website

https://hawkesleymedical.gpsurgery.net (Opens in a new tab)

Employer details

Employer name

Hawkesley Medical Practice

Address

375 Shannon Road

Kings Norton

Birmingham

West Midlands

B38 9TJ


Employer's website

https://hawkesleymedical.gpsurgery.net (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Vicky Bromage

vicky.bromage@nhs.net

01214864200

Details

Date posted

10 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Flexible working

Reference number

A0142-25-0000

Job locations

375 Shannon Road

Kings Norton

Birmingham

West Midlands

B38 9TJ


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