Job summary
At Quarry Bank Medical Centre, our reception and administration team are the first point of contact for patients and play a vital role in ensuring the smooth running of our busy GP surgery. This role is at the heart of patient care from answering calls and booking appointments to supporting clinical colleagues with essential administrative tasks, you will help us deliver safe, efficient and compassionate services every day.
Working with us means joining a supportive, professional team where your contribution is genuinely valued. We know that our reception and admin staff are often the face and voice of the practice, so we provide training, encouragement and opportunities to develop your skills. This is a role for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in providing excellent customer service.
At Quarry Bank Medical Centre, no two days are the same. Youll be part of a team that makes a real difference to our patients health and wellbeing, while also enjoying the stability and development opportunities of working within the NHS. If you are organised, caring, and keen to be part of a practice that values its staff, we would love to hear from you.
Main duties of the job
As part of our reception and administration team, you will be the first point of contact for patients, whether face-to-face at the front desk or over the telephone. Your role will involve handling patient enquiries, booking and amending appointments, and directing queries to the appropriate clinicians or services. Youll support the smooth day-to-day running of the surgery by processing repeat prescription requests, managing incoming correspondence, and ensuring accurate data entry on our clinical systems.
You will play a key part in supporting clinicians by preparing and organising paperwork, handling messages, and following up on tasks to ensure patients receive timely care. This role also involves working with other team members to maintain practice systems, follow protocols, and keep records up to date.
Above all, your role will be about providing a welcoming, professional service to our patients, protecting confidentiality, and helping to maintain the efficient, friendly environment our practice is known for.
About us
We are a dedicated and supportive organisation committed to delivering high-quality services in a safe, professional, and inclusive environment. Our teams work collaboratively with a strong focus on respect, integrity, and continuous improvement. We recognise the vital contribution of every member of staff and promote a positive working culture where individual skills are valued and development is encouraged. We are proud to offer a welcoming atmosphere, opportunities for training and career progression, and a strong commitment to staff well-being. By joining us, you will become part of a team that is passionate about making a difference every day, delivering excellent service, and supporting the health and well-being of our community.
Job description
Job responsibilities
We are looking for a friendly, reliable and organised individual to join our reception and administration team at Quarry Bank Medical Centre. This is a key role within the practice, ensuring patients receive a professional and welcoming service, whether contacting us by phone, online, or in person.
The post-holder will be responsible for greeting and assisting patients, managing appointment bookings, handling patient queries, and supporting clinicians with essential administrative tasks. You will also help process prescriptions, deal with correspondence, and keep patient records accurate and up to date.
As the first point of contact for many patients, you will play a vital part in delivering excellent customer service and maintaining the smooth running of the practice. The role requires good communication skills, the ability to stay calm under pressure, and a strong commitment to confidentiality.
You will work closely with other reception and admin colleagues, as well as the wider clinical team, to ensure the best possible care for our patients. Full training will be provided, and you will have the opportunity to develop your skills within a supportive NHS team environment.
Job description
Job responsibilities
We are looking for a friendly, reliable and organised individual to join our reception and administration team at Quarry Bank Medical Centre. This is a key role within the practice, ensuring patients receive a professional and welcoming service, whether contacting us by phone, online, or in person.
The post-holder will be responsible for greeting and assisting patients, managing appointment bookings, handling patient queries, and supporting clinicians with essential administrative tasks. You will also help process prescriptions, deal with correspondence, and keep patient records accurate and up to date.
As the first point of contact for many patients, you will play a vital part in delivering excellent customer service and maintaining the smooth running of the practice. The role requires good communication skills, the ability to stay calm under pressure, and a strong commitment to confidentiality.
You will work closely with other reception and admin colleagues, as well as the wider clinical team, to ensure the best possible care for our patients. Full training will be provided, and you will have the opportunity to develop your skills within a supportive NHS team environment.
Person Specification
Experience
Essential
- Experience of working in a reception, customer service, or administrative role
- Experience of handling telephone and face-to-face enquiries in a professional manner
- Experience of working with IT systems and data entry (e.g. Microsoft Office, databases, or clinical systems)
- Experience of maintaining confidentiality and handling sensitive information appropriately
- Experience of working as part of a team in a busy environment
Desirable
- Experience of working in a GP surgery or primary care environment
- Experience of using clinical systems such as EMIS, Docman, or Accurx
- Experience of processing prescriptions or supporting clinical administrative tasks
- Experience of phlebotomy or other patient-facing support skills (e.g. chaperoning, health screening, first aid)
- Experience of working directly with vulnerable patients or in a healthcare setting
Qualifications
Essential
- GCSE qualifications: Minimum of Grade C/4 or above in both English and Maths (or recognised equivalent qualification), demonstrating a good standard of literacy and numeracy required for administrative and patient-facing tasks.
- Level 2 Business Administration course: Successfully completed a formal Level 2 qualification in Business Administration, either general or health-focused, showing evidence of understanding core administrative principles such as record keeping, communication, and organisational procedures.
- NVQ Level 2 in Business Administration: Achievement of a nationally recognised NVQ Level 2 qualification in Business Administration (general or health-focused), with assessed competence in carrying out administrative duties in line with professional standards.
- Completed apprenticeship in Administration: Successful completion of an Administration Apprenticeship at Level 2 (general or health-focused), demonstrating workplace-based learning and practical experience in handling a variety of administrative tasks.
- Experience route: As an alternative to formal qualifications, applicants must have a minimum of three years continuous experience working in a GP surgery, with evidence of competence in patient-facing reception duties, use of clinical systems, and supporting administrative processes in a primary care environment.
Desirable
- Level 3 qualification in Business Administration (general or health-focused), showing advanced knowledge of office systems, supervision, and process improvement.
- A Levels (or equivalent Level 3 qualifications), demonstrating academic achievement and the ability to apply learning to administrative and healthcare settings.
- Five years experience in a GP surgery, with evidence of advanced competence in reception and administrative duties, including managing complex patient queries, supporting clinical staff, and ensuring high-quality record keeping.
- Phlebotomy qualification and competence, with the ability to safely take blood samples where required.
- Additional associated skills relevant to primary care, for example:
- Training or experience in medical terminology
- Experience with clinical systems such as EMIS, Docman, or Accurx
- Experience in vaccination or health screening administration support
- Training in first aid, chaperoning, or other patient-facing support functions
Person Specification
Experience
Essential
- Experience of working in a reception, customer service, or administrative role
- Experience of handling telephone and face-to-face enquiries in a professional manner
- Experience of working with IT systems and data entry (e.g. Microsoft Office, databases, or clinical systems)
- Experience of maintaining confidentiality and handling sensitive information appropriately
- Experience of working as part of a team in a busy environment
Desirable
- Experience of working in a GP surgery or primary care environment
- Experience of using clinical systems such as EMIS, Docman, or Accurx
- Experience of processing prescriptions or supporting clinical administrative tasks
- Experience of phlebotomy or other patient-facing support skills (e.g. chaperoning, health screening, first aid)
- Experience of working directly with vulnerable patients or in a healthcare setting
Qualifications
Essential
- GCSE qualifications: Minimum of Grade C/4 or above in both English and Maths (or recognised equivalent qualification), demonstrating a good standard of literacy and numeracy required for administrative and patient-facing tasks.
- Level 2 Business Administration course: Successfully completed a formal Level 2 qualification in Business Administration, either general or health-focused, showing evidence of understanding core administrative principles such as record keeping, communication, and organisational procedures.
- NVQ Level 2 in Business Administration: Achievement of a nationally recognised NVQ Level 2 qualification in Business Administration (general or health-focused), with assessed competence in carrying out administrative duties in line with professional standards.
- Completed apprenticeship in Administration: Successful completion of an Administration Apprenticeship at Level 2 (general or health-focused), demonstrating workplace-based learning and practical experience in handling a variety of administrative tasks.
- Experience route: As an alternative to formal qualifications, applicants must have a minimum of three years continuous experience working in a GP surgery, with evidence of competence in patient-facing reception duties, use of clinical systems, and supporting administrative processes in a primary care environment.
Desirable
- Level 3 qualification in Business Administration (general or health-focused), showing advanced knowledge of office systems, supervision, and process improvement.
- A Levels (or equivalent Level 3 qualifications), demonstrating academic achievement and the ability to apply learning to administrative and healthcare settings.
- Five years experience in a GP surgery, with evidence of advanced competence in reception and administrative duties, including managing complex patient queries, supporting clinical staff, and ensuring high-quality record keeping.
- Phlebotomy qualification and competence, with the ability to safely take blood samples where required.
- Additional associated skills relevant to primary care, for example:
- Training or experience in medical terminology
- Experience with clinical systems such as EMIS, Docman, or Accurx
- Experience in vaccination or health screening administration support
- Training in first aid, chaperoning, or other patient-facing support functions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
