Job summary
We are looking for a dependable, experienced Cleaner to join our dedicated team on a bank basis, helping us maintain a clean, safe, and welcoming environment for patients, staff, and visitors. Your role is essential in ensuring high standards of hygiene across our premises, contributing directly to infection control and the overall comfort of everyone using our services.
This is more than just a cleaning role its an opportunity to be part of a team that truly values what you do. Working in a healthcare environment requires care, professionalism, and pride in maintaining exceptional standards. In return, we offer a supportive and respectful workplace where your efforts are recognised and appreciated.
If you have experience in professional cleaning ideally in a healthcare or similar setting and take pride in your attention to detail, we would love to hear from you. All supplies and clear daily instructions are provided, so you can focus on doing your job well.
Join us and help make a difference each day.
Main duties of the job
As a Bank Cleaner, you will be responsible for carrying out a range of cleaning duties to maintain high standards of hygiene across our healthcare setting. This includes cleaning offices, patient areas, staff rooms, toilets, and communal spaces to ensure they are safe, clean, and presentable at all times.
You will follow daily cleaning schedules, work independently, and ensure that infection prevention and control standards are met. You may be asked to respond to urgent cleaning requests during your shift, so flexibility and a proactive attitude are important.
All cleaning materials and protective equipment will be provided, and you will be expected to use them correctly and safely. You'll also be expected to complete any necessary paperwork, such as cleaning logs, and communicate clearly with colleagues and supervisors if issues arise.
This role is ideal for someone who takes pride in their work, understands the importance of cleanliness in healthcare, and can be relied upon to maintain consistently high standards.
About us
We are a well-established, friendly NHS GP surgery based in the heart of the community, known for delivering high-quality, compassionate care to our patients. Our team is professional, approachable, and committed to creating a safe, clean, and welcoming environment for everyone who walks through our doors.
Youll be joining a supportive and respectful team where every role is valued including yours. We recognise that our cleaners play a vital part in infection prevention and the overall patient experience.
We have a strong work ethic, clear expectations, and a genuine appreciation for reliability, professionalism, and attention to detail. Whether clinical or non-clinical, every team member is treated fairly and encouraged to take pride in their work.
As a bank worker, youll enjoy the flexibility of choosing shifts that fit around your lifestyle, while still being a trusted part of a close-knit team. We provide full training on our processes, supply all equipment, and ensure you always feel confident in your role.
If youre looking for a stable and respectful working environment where you can make a real difference each day, wed be delighted to welcome you.
Job description
Job responsibilities
We are seeking a professional and experienced Cleaner to join our bank staff team, supporting the high standards of hygiene and cleanliness expected within a healthcare setting. You will play a crucial role in maintaining safe, sanitary, and welcoming premises for patients, staff, and visitors.
This is a bank position hours are flexible and shifts are offered to cover absence, high demand, or operational need. Applicants must be experienced and able to work independently to NHS cleaning standards. This role is not suitable for those seeking entry-level cleaning roles or training beyond mandatory induction.
Main Duties and Responsibilities
Perform routine and deep cleaning of all areas including patient waiting rooms, clinical rooms, staff rooms, corridors, kitchens, and toilets.
Ensure all surfaces, touchpoints, and waste areas are cleaned in accordance with NHS infection prevention and control guidelines.
Use colour-coded equipment and materials appropriately, and safely handle cleaning agents in line with COSHH regulations.
Complete scheduled cleaning tasks efficiently and to a high standard, with minimal supervision.
Accurately complete cleaning logs and documentation as evidence of completed work.
Respond to urgent or unscheduled cleaning tasks such as spills or contamination.
Safely remove general, sanitary, and clinical waste in accordance with practice policy.
Wear appropriate PPE at all times, and follow practice health and safety protocols.
Report stock shortages, equipment faults, or hazards promptly to your line manager.
Maintain professionalism, discretion, and a respectful attitude at all times while on duty.
Important Notes About the Role
This role is for experienced cleaners only applicants must already understand NHS cleaning standards, COSHH, and the use of colour-coded systems.
A brief site-specific induction and mandatory training (e.g. infection control and health & safety) will be provided, but no additional training or supervision will be offered.
All cleaning supplies and PPE will be provided.
Flexibility is essential shifts may be offered on short notice.
Job description
Job responsibilities
We are seeking a professional and experienced Cleaner to join our bank staff team, supporting the high standards of hygiene and cleanliness expected within a healthcare setting. You will play a crucial role in maintaining safe, sanitary, and welcoming premises for patients, staff, and visitors.
This is a bank position hours are flexible and shifts are offered to cover absence, high demand, or operational need. Applicants must be experienced and able to work independently to NHS cleaning standards. This role is not suitable for those seeking entry-level cleaning roles or training beyond mandatory induction.
Main Duties and Responsibilities
Perform routine and deep cleaning of all areas including patient waiting rooms, clinical rooms, staff rooms, corridors, kitchens, and toilets.
Ensure all surfaces, touchpoints, and waste areas are cleaned in accordance with NHS infection prevention and control guidelines.
Use colour-coded equipment and materials appropriately, and safely handle cleaning agents in line with COSHH regulations.
Complete scheduled cleaning tasks efficiently and to a high standard, with minimal supervision.
Accurately complete cleaning logs and documentation as evidence of completed work.
Respond to urgent or unscheduled cleaning tasks such as spills or contamination.
Safely remove general, sanitary, and clinical waste in accordance with practice policy.
Wear appropriate PPE at all times, and follow practice health and safety protocols.
Report stock shortages, equipment faults, or hazards promptly to your line manager.
Maintain professionalism, discretion, and a respectful attitude at all times while on duty.
Important Notes About the Role
This role is for experienced cleaners only applicants must already understand NHS cleaning standards, COSHH, and the use of colour-coded systems.
A brief site-specific induction and mandatory training (e.g. infection control and health & safety) will be provided, but no additional training or supervision will be offered.
All cleaning supplies and PPE will be provided.
Flexibility is essential shifts may be offered on short notice.
Person Specification
Skills and Abilities
Essential
- Ability to work independently and manage time effectively without supervision
- Ability to follow detailed cleaning schedules and written instructions precisely
- Ability to maintain high standards of cleanliness and infection control at all times
- Ability to use cleaning equipment safely and appropriately
- Ability to identify and report maintenance, hygiene, or safety issues promptly
- Good verbal communication skills for liaising with staff and reporting issues
- Ability to complete cleaning logs and records clearly and accurately
- Reliable, punctual, and flexible with shift patterns, including short-notice requests
- Maintains confidentiality and professional conduct at all times
- Ability to handle cleaning tasks that involve physical effort (e.g. bending, lifting, standing for long periods)
Desirable
- Ability to perform terminal cleans and deep cleaning to NHS specifications, including isolation and treatment rooms
- Ability to interpret and work to NHS national cleaning standards and audit tools
- Ability to complete cleaning risk assessments and COSHH documentation accurately and independently
- Proven ability to prepare clinical areas for CQC inspection or infection control audits
- Ability to maintain stock control of cleaning supplies in line with NHS guidelines
- Ability to demonstrate professional accountability for the presentation and hygiene of patient-facing areas
- Ability to identify environmental risks (e.g. slip hazards, biological contamination) and act accordingly
- Ability to communicate confidently and professionally with clinical leadership and facilities management teams
- Confidence in reviewing and adjusting cleaning practices in line with changing infection risks (e.g. flu/COVID outbreaks)
- Ability to uphold a client-service ethos, maintaining standards that reflect pride in the workplace
Knowledge
Essential
- Working knowledge of NHS colour-coded cleaning systems
- Awareness of infection prevention and control principles in a clinical setting
- Understanding of safe waste disposal, including domestic, sanitary and clinical waste
- Basic knowledge of COSHH regulations and safe chemical handling
- Awareness of cross-contamination risks and how to prevent them through cleaning routines
- Familiarity with cleaning schedules and logbook documentation
- Understanding of confidentiality and professional boundaries within a healthcare setting
- Knowledge of how to use standard cleaning equipment safely and effectively
Desirable
- In-depth knowledge of the National Standards of Healthcare Cleanliness 2021 and their implementation across all risk categories
- Comprehensive understanding of audit frameworks, including how to meet and exceed PLACE and CQC environmental cleanliness expectations
- Expert knowledge of decontamination procedures, including for infectious outbreaks, terminal cleans, and high-risk zones (e.g. minor ops theatres)
- Practical insight into service-level agreements (SLAs) and delivery of cleaning services to contractual quality KPIs
- Familiarity with environmental swabbing, ATP testing, and microbiological audit preparation
- Understanding of the relationship between cleaning outcomes and patient safety, with ability to articulate and evidence impact
- Knowledge of policy writing, SOP development, and supporting facilities teams with training and mentoring
- Demonstrates an instinctive understanding of presentation standards, visual cleanliness vs microbiological, and when to raise issues without being asked
Personal Qualities
Essential
- Takes pride in delivering consistently high standards of cleanliness
- Reliable, punctual, and dependable someone the team can count on
- Respects confidentiality and understands their role in supporting patient dignity
- Able to follow instructions accurately and complete tasks without close supervision
- Maintains a professional attitude at all times, even when under pressure
- Demonstrates a positive, can-do approach to day-to-day tasks
- Works well as part of a team, respectful and cooperative with colleagues
- Understands the importance of personal hygiene and presentation in a healthcare setting
Desirable
- Takes ownership of their areas as if they were running their own service
- Embodies the values of dignity, respect, professionalism, and patient safety through every task
- Consistently acts as a role model to others in cleanliness, attention to detail, and attitude
- Shows natural leadership, encouraging high standards in peers without being asked
- Has an eye for detail that rivals a CQC inspector, spotting things before anyone else does
- Demonstrates pride in contributing to patient care through their cleaning role
- Maintains calm professionalism even in highly pressured or unpleasant cleaning situations
- Approaches every shift with a commitment to excellence, not just task completion
- Understands that their work creates trust, reassurance, and safety for every patient who enters the building
Qualifications
Essential
- Basic literacy and numeracy skills (equivalent to GCSE Grade D/3 or above in English and Maths, or functional skills Level 1)
- NVQ Level 2 in Cleaning and Support Services or equivalent
- Evidence of completion of COSHH (Control of Substances Hazardous to Health) training either prior certification or willingness to complete at induction
- Evidence of Manual Handling training (prior certification or willingness to update at induction)
- Completion of Infection Prevention and Control training within the last 12 months, or willingness to complete before starting
- Mandatory NHS Statutory & Mandatory Training (or willingness to complete as part of induction)
Desirable
- BICSc (British Institute of Cleaning Science) accreditation or membership
- Previous experience cleaning in an NHS, hospital, or clinical environment
- Valid COSHH certification within the last 2 years
- Manual Handling certificate
- Experience using industrial cleaning equipment (e.g. floor polishers, steam cleaners)
- Knowledge of NHS cleaning audits and quality monitoring procedures
- First Aid certificate (Emergency First Aid at Work or equivalent)
- Basic understanding of infection prevention audits and CQC compliance
Other Requirements
Essential
- Willing and able to complete mandatory training, including infection control, fire safety, health & safety, and safeguarding
- Physically fit for the demands of the role, including lifting, standing for long periods, bending, and using cleaning equipment
- Willing to wear appropriate uniform and PPE in accordance with infection control and dress code policies
- Flexible and available to work at short notice, including early mornings, evenings, weekends, or to cover sickness
- Willingness to adhere to organisational values, including professionalism, respect, and putting patients first
- Willing to sign and uphold confidentiality agreements and information governance standards
Desirable
- Holds or is willing to undergo a recent enhanced DBS check suitable for healthcare environments
- Willingness to participate in service improvement initiatives, such as cleanliness audits or feedback exercises
- Ability to travel to the site reliably, particularly when shifts are offered at short notice
- Willing to act as a mentor or buddy for new or junior cleaning staff
- Availability during peak demand periods (e.g. flu season, winter pressures, inspection periods)
Experience
Essential
- Minimum of 2 years professional cleaning experience in any setting (e.g. healthcare, care home, education, or commercial premises)
- Experience of working independently to a set cleaning schedule or rota
- Experience maintaining hygiene and cleanliness in environments requiring strict standards
- Experience using colour-coded cleaning materials and appropriate PPE
- Experience following infection prevention and control procedures in line with policies
- Experience safely handling and disposing of clinical and domestic waste
- Experience completing cleaning checklists or written records as evidence of work completed
- Experience working as part of a facilities or housekeeping team
Desirable
- Experience of working in a GP practice or primary care setting
- Experience of working in a CQC-regulated environment with an understanding of inspection readiness and documentation
- Experience of running or working in a small cleaning business, demonstrating understanding of client service, reliability, and professional presentation
- Experience of deep cleaning and terminal cleans in healthcare or care settings
- Experience preparing clinical areas for infection control audits or CQC inspections
- Experience cleaning in high-risk areas, e.g. treatment rooms, minor surgery suites, or isolation rooms
- Experience using a range of commercial and specialist cleaning equipment
- Familiarity with service-level expectations and the importance of patient-facing presentation
- Demonstrates pride in work through attention to detail and consistent quality standards
Person Specification
Skills and Abilities
Essential
- Ability to work independently and manage time effectively without supervision
- Ability to follow detailed cleaning schedules and written instructions precisely
- Ability to maintain high standards of cleanliness and infection control at all times
- Ability to use cleaning equipment safely and appropriately
- Ability to identify and report maintenance, hygiene, or safety issues promptly
- Good verbal communication skills for liaising with staff and reporting issues
- Ability to complete cleaning logs and records clearly and accurately
- Reliable, punctual, and flexible with shift patterns, including short-notice requests
- Maintains confidentiality and professional conduct at all times
- Ability to handle cleaning tasks that involve physical effort (e.g. bending, lifting, standing for long periods)
Desirable
- Ability to perform terminal cleans and deep cleaning to NHS specifications, including isolation and treatment rooms
- Ability to interpret and work to NHS national cleaning standards and audit tools
- Ability to complete cleaning risk assessments and COSHH documentation accurately and independently
- Proven ability to prepare clinical areas for CQC inspection or infection control audits
- Ability to maintain stock control of cleaning supplies in line with NHS guidelines
- Ability to demonstrate professional accountability for the presentation and hygiene of patient-facing areas
- Ability to identify environmental risks (e.g. slip hazards, biological contamination) and act accordingly
- Ability to communicate confidently and professionally with clinical leadership and facilities management teams
- Confidence in reviewing and adjusting cleaning practices in line with changing infection risks (e.g. flu/COVID outbreaks)
- Ability to uphold a client-service ethos, maintaining standards that reflect pride in the workplace
Knowledge
Essential
- Working knowledge of NHS colour-coded cleaning systems
- Awareness of infection prevention and control principles in a clinical setting
- Understanding of safe waste disposal, including domestic, sanitary and clinical waste
- Basic knowledge of COSHH regulations and safe chemical handling
- Awareness of cross-contamination risks and how to prevent them through cleaning routines
- Familiarity with cleaning schedules and logbook documentation
- Understanding of confidentiality and professional boundaries within a healthcare setting
- Knowledge of how to use standard cleaning equipment safely and effectively
Desirable
- In-depth knowledge of the National Standards of Healthcare Cleanliness 2021 and their implementation across all risk categories
- Comprehensive understanding of audit frameworks, including how to meet and exceed PLACE and CQC environmental cleanliness expectations
- Expert knowledge of decontamination procedures, including for infectious outbreaks, terminal cleans, and high-risk zones (e.g. minor ops theatres)
- Practical insight into service-level agreements (SLAs) and delivery of cleaning services to contractual quality KPIs
- Familiarity with environmental swabbing, ATP testing, and microbiological audit preparation
- Understanding of the relationship between cleaning outcomes and patient safety, with ability to articulate and evidence impact
- Knowledge of policy writing, SOP development, and supporting facilities teams with training and mentoring
- Demonstrates an instinctive understanding of presentation standards, visual cleanliness vs microbiological, and when to raise issues without being asked
Personal Qualities
Essential
- Takes pride in delivering consistently high standards of cleanliness
- Reliable, punctual, and dependable someone the team can count on
- Respects confidentiality and understands their role in supporting patient dignity
- Able to follow instructions accurately and complete tasks without close supervision
- Maintains a professional attitude at all times, even when under pressure
- Demonstrates a positive, can-do approach to day-to-day tasks
- Works well as part of a team, respectful and cooperative with colleagues
- Understands the importance of personal hygiene and presentation in a healthcare setting
Desirable
- Takes ownership of their areas as if they were running their own service
- Embodies the values of dignity, respect, professionalism, and patient safety through every task
- Consistently acts as a role model to others in cleanliness, attention to detail, and attitude
- Shows natural leadership, encouraging high standards in peers without being asked
- Has an eye for detail that rivals a CQC inspector, spotting things before anyone else does
- Demonstrates pride in contributing to patient care through their cleaning role
- Maintains calm professionalism even in highly pressured or unpleasant cleaning situations
- Approaches every shift with a commitment to excellence, not just task completion
- Understands that their work creates trust, reassurance, and safety for every patient who enters the building
Qualifications
Essential
- Basic literacy and numeracy skills (equivalent to GCSE Grade D/3 or above in English and Maths, or functional skills Level 1)
- NVQ Level 2 in Cleaning and Support Services or equivalent
- Evidence of completion of COSHH (Control of Substances Hazardous to Health) training either prior certification or willingness to complete at induction
- Evidence of Manual Handling training (prior certification or willingness to update at induction)
- Completion of Infection Prevention and Control training within the last 12 months, or willingness to complete before starting
- Mandatory NHS Statutory & Mandatory Training (or willingness to complete as part of induction)
Desirable
- BICSc (British Institute of Cleaning Science) accreditation or membership
- Previous experience cleaning in an NHS, hospital, or clinical environment
- Valid COSHH certification within the last 2 years
- Manual Handling certificate
- Experience using industrial cleaning equipment (e.g. floor polishers, steam cleaners)
- Knowledge of NHS cleaning audits and quality monitoring procedures
- First Aid certificate (Emergency First Aid at Work or equivalent)
- Basic understanding of infection prevention audits and CQC compliance
Other Requirements
Essential
- Willing and able to complete mandatory training, including infection control, fire safety, health & safety, and safeguarding
- Physically fit for the demands of the role, including lifting, standing for long periods, bending, and using cleaning equipment
- Willing to wear appropriate uniform and PPE in accordance with infection control and dress code policies
- Flexible and available to work at short notice, including early mornings, evenings, weekends, or to cover sickness
- Willingness to adhere to organisational values, including professionalism, respect, and putting patients first
- Willing to sign and uphold confidentiality agreements and information governance standards
Desirable
- Holds or is willing to undergo a recent enhanced DBS check suitable for healthcare environments
- Willingness to participate in service improvement initiatives, such as cleanliness audits or feedback exercises
- Ability to travel to the site reliably, particularly when shifts are offered at short notice
- Willing to act as a mentor or buddy for new or junior cleaning staff
- Availability during peak demand periods (e.g. flu season, winter pressures, inspection periods)
Experience
Essential
- Minimum of 2 years professional cleaning experience in any setting (e.g. healthcare, care home, education, or commercial premises)
- Experience of working independently to a set cleaning schedule or rota
- Experience maintaining hygiene and cleanliness in environments requiring strict standards
- Experience using colour-coded cleaning materials and appropriate PPE
- Experience following infection prevention and control procedures in line with policies
- Experience safely handling and disposing of clinical and domestic waste
- Experience completing cleaning checklists or written records as evidence of work completed
- Experience working as part of a facilities or housekeeping team
Desirable
- Experience of working in a GP practice or primary care setting
- Experience of working in a CQC-regulated environment with an understanding of inspection readiness and documentation
- Experience of running or working in a small cleaning business, demonstrating understanding of client service, reliability, and professional presentation
- Experience of deep cleaning and terminal cleans in healthcare or care settings
- Experience preparing clinical areas for infection control audits or CQC inspections
- Experience cleaning in high-risk areas, e.g. treatment rooms, minor surgery suites, or isolation rooms
- Experience using a range of commercial and specialist cleaning equipment
- Familiarity with service-level expectations and the importance of patient-facing presentation
- Demonstrates pride in work through attention to detail and consistent quality standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
