Job summary
Job Summary The Secretarial Team are responsible for providing secretarial
services to the GPs Advance Nurse Practitioners and Practice Manager.
The Secretarial Team are responsible for providing secretarial
services to the GPs Advance Nurse Practitioners and Practice Manager.
Duties will include
processing patient referrals for secondary services. To provide a comprehensive
efficient and effective service excellence to all our patients
Main duties of the job
Demonstrate a professional and courteous manner
Acceptance for strict confidentiality.
Communicating effectively and courteously with all
To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required
Make appointments, booking and hospital admissions as required
Maintain filling and administrative systems.
File patient records and correspondence in patient medical records
To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communication.
Updating and maintenance of franking machine with postage
To provide cover secretarial/ administration team during periods of sickness and annual leave.
Recording written communication legibly and accurately
Efficiently planning and prioritising own workload.
Deal with general enquiries and verbal complaints
Monitor and action tasks via Emis Web.
Action 2 week referrals for patients.
Incident reporting via SIRMS (safeguard incident & risk management system)
Communicate effectively with the practice team
Deal efficiently with Solicitor requests, including payment and redacting of 3rdparty information
Resolve job related issues, including patient documentation and help resolve minor problems
Attend meetings when required
To work safely at all times in accordance with legislation and practice policies
Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness.
This list is not exhaustive
About us
Our practice is based in Howdon, Wallsend, and serves a patient population of approximately 9,500. We are a very busy practice, but we pride ourselves on having an excellent and dedicated team of staff who work collaboratively to ensure that patient care remains our top priority.
Job description
Job responsibilities
The Secretarial Team are responsible for providing secretarial
services to the GPs Advance Nurse Practitioners and Practice Manager.
Duties will include
processing patient referrals for secondary services. To provide a comprehensive
efficient and effective service excellence to all our patients
Job description
Job responsibilities
The Secretarial Team are responsible for providing secretarial
services to the GPs Advance Nurse Practitioners and Practice Manager.
Duties will include
processing patient referrals for secondary services. To provide a comprehensive
efficient and effective service excellence to all our patients
Person Specification
Experience
Essential
- Working knowledge of medical secretarial duties (via CV and at interview)
- Experience of dealing with the public/patients
- Previous experience in General practice or NHS setting
- Experience of computer based clinical systems EMIS Web
Qualifications
Essential
- Good general education with a minimum of five GCSEs or equivalent Proof of study to age 18 (qualifications)
Knowledge and Skills
Essential
- Good interpersonal skills with the ability to communicate effectively with a diverse range of people.(determined at interview)
- Excellent written and attention to detail
- Ability to effectively use the internet and e-mail within guidelines
- Ensure all telephone calls are answered efficiently and effectively
- Computer Literacy
- Good customer service skills both over the phone and face to face.
- Efficient and accurate, committed to providing a high quality service
- Good time management skills able to prioritise and organise workload for best effect
- Confident able to use own initiative/resourcefulness and common sense(can give examples)
- Ability to maintain a high level of confidentiality and discretion at all times.
- Ability to work under pressure and to tight deadlines with minimal supervision following set procedures
- Demonstrate motivation reliability and commitment to team working as well as work independently (can give an example)
- Flexible in terms of working hours
- Able to multi task and respond to change in a positive manner.
- Willingness to develop competency skills relevant to the role
- Ability to learn new systems quickly
- Knowledge of medical terminology
- Good communication, positive and upbeat can do attitude work well with all teams.
- An understanding acceptance and adherence to the need for strict confidentiality
- Demonstrate the core values in the practice.
- Responses well to changing environment.
- Not registered with Practice
- Willingness to undergo education/training for both practice and service needs
- Willingness to work towards performance objectives(Appraisal)
- Transport and/or live within easy commutable distance
Person Specification
Experience
Essential
- Working knowledge of medical secretarial duties (via CV and at interview)
- Experience of dealing with the public/patients
- Previous experience in General practice or NHS setting
- Experience of computer based clinical systems EMIS Web
Qualifications
Essential
- Good general education with a minimum of five GCSEs or equivalent Proof of study to age 18 (qualifications)
Knowledge and Skills
Essential
- Good interpersonal skills with the ability to communicate effectively with a diverse range of people.(determined at interview)
- Excellent written and attention to detail
- Ability to effectively use the internet and e-mail within guidelines
- Ensure all telephone calls are answered efficiently and effectively
- Computer Literacy
- Good customer service skills both over the phone and face to face.
- Efficient and accurate, committed to providing a high quality service
- Good time management skills able to prioritise and organise workload for best effect
- Confident able to use own initiative/resourcefulness and common sense(can give examples)
- Ability to maintain a high level of confidentiality and discretion at all times.
- Ability to work under pressure and to tight deadlines with minimal supervision following set procedures
- Demonstrate motivation reliability and commitment to team working as well as work independently (can give an example)
- Flexible in terms of working hours
- Able to multi task and respond to change in a positive manner.
- Willingness to develop competency skills relevant to the role
- Ability to learn new systems quickly
- Knowledge of medical terminology
- Good communication, positive and upbeat can do attitude work well with all teams.
- An understanding acceptance and adherence to the need for strict confidentiality
- Demonstrate the core values in the practice.
- Responses well to changing environment.
- Not registered with Practice
- Willingness to undergo education/training for both practice and service needs
- Willingness to work towards performance objectives(Appraisal)
- Transport and/or live within easy commutable distance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
