Job summary
Job Title: Quality Improvement & Compliance Lead
Employer: Half Penny Steps Health Centre
Location: London (W10) | Hybrid working available
Salary: £40,000 £55,000 per annum (depending on experience)
Job Type: Permanent
Working Pattern: Full-time or part-time (minimum 3 days per
week)
We are seeking a passionate and driven Quality Improvement &
Compliance Lead to join our team at Half Penny Steps Health Centre.
This role is ideal for a healthcare professional with a strong background in
NHS regulatory compliance and a proven track record in delivering quality
improvement (QI) initiatives. You will play a key role in ensuring we provide
safe, effective, and high-quality caresupporting us to meet and exceed
regulatory standards, including CQC and NHS England expectations.
Hybrid and flexible working options are
available for the right candidate.
Main duties of the job
Key Duties &
Responsibilities
Quality Improvement:
Lead and implement structured QI projects across clinical and non-clinical
areas. Use data to drive service improvement and build a robust portfolio of
evidence for inspections and performance reviews.
Compliance & Governance:
Maintain up-to-date knowledge of regulatory requirements and ensure the
practice is inspection-ready. Lead internal audits and ensure alignment with
CQC, NHS England, and local ICB standards.
Performance & Data Monitoring:
Regularly review practice KPIs using tools such as SystmOne, QOF, CQRS, and PCN
DES dashboards. Produce reports that highlight trends and areas for
improvement.
Policies & Documentation:
Maintain and update the practices internal policy framework. Ensure key
documentation is version-controlled and accessible.
Team Support & Training:
Act as a source of guidance on compliance and QI methodology for clinicians,
administrators, and managers. Support internal learning, preparation for
inspections, and continuous development.
About us
About Us
Half Penny Steps is a well-established, patient-focused NHS GP practice
based in West London. We are committed to delivering high-quality, responsive
primary care and are proud of our inclusive, collaborative culture. As we grow
and evolve, we are looking to strengthen our approach to compliance and quality
assurance.
Job description
Job responsibilities
Job Summary
The Quality Improvement and Compliance
Lead will play a key role in embedding continuous improvement and regulatory
compliance across the practice. This position will oversee quality improvement
projects, ensure compliance with NHS and CQC requirements, and develop
performance reporting to improve patient outcomes.
Key Responsibilities
Lead the development and
delivery of quality improvement (QI) projects across clinical and operational
areas.
Maintain compliance with CQC,
NHS England, and ICB regulatory frameworks.
Monitor and report on
performance metrics using systems such as SystmOne, QOF, CQRS, and PCN DES
dashboards.
Maintain and update practice
policies and protocols, ensuring alignment with regulatory standards.
Lead and support audits and
inspections, ensuring accurate and timely evidence collection.
Provide guidance and training
to team members on QI methodology and compliance best practices.
Prepare reports and
dashboards for internal governance meetings and external regulators.
Salary & Benefits
£40,000 £55,000 per annum (depending on
experience)
Performance bonus based on achievement of KPIs
NHS Pension Scheme
Supportive and experienced management team
Hybrid working available for the right candidate
Professional development opportunities
Job description
Job responsibilities
Job Summary
The Quality Improvement and Compliance
Lead will play a key role in embedding continuous improvement and regulatory
compliance across the practice. This position will oversee quality improvement
projects, ensure compliance with NHS and CQC requirements, and develop
performance reporting to improve patient outcomes.
Key Responsibilities
Lead the development and
delivery of quality improvement (QI) projects across clinical and operational
areas.
Maintain compliance with CQC,
NHS England, and ICB regulatory frameworks.
Monitor and report on
performance metrics using systems such as SystmOne, QOF, CQRS, and PCN DES
dashboards.
Maintain and update practice
policies and protocols, ensuring alignment with regulatory standards.
Lead and support audits and
inspections, ensuring accurate and timely evidence collection.
Provide guidance and training
to team members on QI methodology and compliance best practices.
Prepare reports and
dashboards for internal governance meetings and external regulators.
Salary & Benefits
£40,000 £55,000 per annum (depending on
experience)
Performance bonus based on achievement of KPIs
NHS Pension Scheme
Supportive and experienced management team
Hybrid working available for the right candidate
Professional development opportunities
Person Specification
Qualifications
Essential
- Essential Criteria
- Strong understanding of NHS regulations, CQC standards, and primary care operations.
- Proven experience in leading quality improvement projects in healthcare.
- Ability to collect, analyse, and interpret data for decision-making.
- Strong organisational skills and ability to manage competing priorities.
- Experience using clinical systems such as SystmOne, QOF, CQRS.
Desirable
- Desirable Criteria
- Experience working within general practice or PCNs.
- Knowledge of NHS contract frameworks and PCN DES requirements.
- Experience supporting inspections, practice mergers, or service redesign.
- Other Requirements
- Right to work in the UK. Skilled Worker visa sponsorship can be considered.
- Willingness to work flexibly and adapt to changing demands.
Person Specification
Qualifications
Essential
- Essential Criteria
- Strong understanding of NHS regulations, CQC standards, and primary care operations.
- Proven experience in leading quality improvement projects in healthcare.
- Ability to collect, analyse, and interpret data for decision-making.
- Strong organisational skills and ability to manage competing priorities.
- Experience using clinical systems such as SystmOne, QOF, CQRS.
Desirable
- Desirable Criteria
- Experience working within general practice or PCNs.
- Knowledge of NHS contract frameworks and PCN DES requirements.
- Experience supporting inspections, practice mergers, or service redesign.
- Other Requirements
- Right to work in the UK. Skilled Worker visa sponsorship can be considered.
- Willingness to work flexibly and adapt to changing demands.
