Job summary
**Rare opportunity available at Willerby & Swanland Surgery**
If you are looking for a varied role, this could be for you . You would be working on the front line with patients and also working closely with the management team in behind the scenes operations.
If the thought of developing new processes excites you , we want to hear from you.
We are located in a purpose built GP Practice and work within the Harthill Primary Care Network.
Main duties of the job
Working closely with the practice management
team, you will share responsibility to maintain and improve an excellent level
of management provided to the Practice and its Partners by helping to
coordinate and deliver the surgerys day to day patient services.
The role carries responsibility for the
supervision and management of the Reception Team and is an important part of
the surgerys Leadership Team.
Supporting our non-clinical team in delivering responsive,
compassionate, and effective patient care, you will rapidly resolve any
operational issues whilst coaching and mentoring to develop a high-caliber
team. You will assist the design and implementation of new systems and working
practices, with a remit spanning all our patient services
You must maintain an up to date working knowledge
of health and safety and infection control, statutory and best practice
guidelines, and ensure implementation across the Surgery
Identify any risks or hazards involved in work activities and ensure any
issues are resolved
About us
Willerby & Swanland Surgery is a traditional GP partnership practice working out of its purpose built surgery in Anlaby.
We have 6 GPs , 1 Advanced Nurse Practitioner , 3 Practice Nurses , a team of 2 phlebotomists and a fully supportive admin team .
We are a training practice helping the next generation of GP's
We are proud of who we are and always try to offer an outstanding service to our patients
Job description
Job responsibilities
Please see attached job description for full details of this varied role. As it will include line management, experience of this is preferred.
Job description
Job responsibilities
Please see attached job description for full details of this varied role. As it will include line management, experience of this is preferred.
Person Specification
Qualities and Attributes
Essential
- Flexible approach to undertaking a wide variety of tasks
- Flexible with regard to working hours, holiday cover, extended hours, weekends
- Able to undertake training outside of normal working hours if necessary and outside the Practice environment
- Interested in and an aptitude for learning new skills and taking on new challenges
- Comfortable working to agreed objectives
- Ability to make decisions within defined procedures/legislation
- Understanding, acceptance and adherence to the need for strict confidentiality
- Able to work under pressure
- Able to lead a team and engender team spirit
- Previous experience of working directly with members of the public
- Experience of managing a team
- Experience of complex administration and record keeping in a busy environment
Desirable
- Previous experience of working directly with members of the public in a busy practice environment
- Experience of answering and managing telephone calls
- Experience of complex and varied appointment scheduling
- Experience of using EMIS clinical system with an aptitude and willingness to learn
- Keyboard skills
- Literacy skills
- Numeracy skills
- Verbal communication skills - ability to deal with people in person and on the telephone.
- Good at problem solving
- Excellent attention to detail
- Ability to work autonomously
- Strong appreciation of customer service skills.
- Awareness of diversity issues; works in a positive, non-discriminatory way
- Verbal reasoning skills.
- Wanting to progress into a Practice Manager role
Person Specification
Qualities and Attributes
Essential
- Flexible approach to undertaking a wide variety of tasks
- Flexible with regard to working hours, holiday cover, extended hours, weekends
- Able to undertake training outside of normal working hours if necessary and outside the Practice environment
- Interested in and an aptitude for learning new skills and taking on new challenges
- Comfortable working to agreed objectives
- Ability to make decisions within defined procedures/legislation
- Understanding, acceptance and adherence to the need for strict confidentiality
- Able to work under pressure
- Able to lead a team and engender team spirit
- Previous experience of working directly with members of the public
- Experience of managing a team
- Experience of complex administration and record keeping in a busy environment
Desirable
- Previous experience of working directly with members of the public in a busy practice environment
- Experience of answering and managing telephone calls
- Experience of complex and varied appointment scheduling
- Experience of using EMIS clinical system with an aptitude and willingness to learn
- Keyboard skills
- Literacy skills
- Numeracy skills
- Verbal communication skills - ability to deal with people in person and on the telephone.
- Good at problem solving
- Excellent attention to detail
- Ability to work autonomously
- Strong appreciation of customer service skills.
- Awareness of diversity issues; works in a positive, non-discriminatory way
- Verbal reasoning skills.
- Wanting to progress into a Practice Manager role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.