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Receptionist GP practice

Dr Johnson & Partners

Information:

This job is now closed

Job summary

We are a busy friendly GP practice in South West London with just under 12000 patients.

We are looking for someone enthusiastic with a can do attitude and a willingness to learn, to join our friendly administrative team.

Experience of working in the NHS is desirable but not essential

Your role will be as a receptionist and an administrator.

As a receptionist you will be dealing face to face with our patients and also dealing with many sensitive and sometimes complex phone calls. Full training will be given.

As an administrator you will be required to handle sensitive medical documents.

This is an exciting opportunity for someone who is passionate about patient care and has an interest in working in the NHS.

Full training in all aspects of the role will be given.

If you are enthusiastic, reliable, caring with excellent communication skills we very much look forward to hearing from you.

Main duties of the job

The main duties of the role are to work as a member of the reception /admin team. To receive and assist patients at the reception in a courteous, helpful and professional manner.

About us

We are a friendly practice in South West London with patient care at the very heart of all that we do.

Date posted

28 March 2024

Pay scheme

Other

Salary

Depending on experience £11.50 per hour, based on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0124-24-0000

Job locations

70 Sheen Lane

London

SW14 8LP


Job description

Job responsibilities

JOB DESCRIPTION

Reception

1. To greet all patients and deal with them in an efficient and professional manner.

2. To answer & respond to all telephone inquiries redirecting where necessary.

3. Handle general enquiries referring where necessary.

4. Make new and follow-up appointments as per practice protocol.

5. Record requests for home visits and contact the duty doctors with late calls.

6. Register new patients following practice policy.

Clerical Duties

1. Scan / file medical records, hospital reports and letters.

2. Open mail, date stamp and pass to recipient as soon as possible.

3. Open & sort prescription requests, date stamp and pass to nominated member of senior staff.

4. Check and file records when required.

5. Collect certain fees from patients as and when required.

6. Undertake clerical duties, specified at the time, concerning data input into the practice system.

7. To photocopy notes as required.

General Duties

1. Each morning you may be required to open the premises

2. On departure leave reception area tidy and ready for incoming colleagues, ensuring information is left regarding unsolved or urgent problems.

3. Be prepared to lock up premises

4. To log maintenance/repair calls with the service providers.

5. To ensure confidentiality on all matters relating to patients and information obtained during the course of employment and not to release such information to anybody else other than acting in an official capacity.

6. To maintain a working knowledge of the practices computer systems, including entering and retrieving data.

7. Participate in any required training as part of your self-development plan.

8. Undertake such other duties as may be reasonably required from time to time as are consistent with the responsibility and scale of the post as agreed with the Partnership.

9. Helping to cover sickness and holidays

This job description is a reflection of the current position and may change in emphasis or detail in the light of subsequent developments, in consultation with the post holder.

Job description

Job responsibilities

JOB DESCRIPTION

Reception

1. To greet all patients and deal with them in an efficient and professional manner.

2. To answer & respond to all telephone inquiries redirecting where necessary.

3. Handle general enquiries referring where necessary.

4. Make new and follow-up appointments as per practice protocol.

5. Record requests for home visits and contact the duty doctors with late calls.

6. Register new patients following practice policy.

Clerical Duties

1. Scan / file medical records, hospital reports and letters.

2. Open mail, date stamp and pass to recipient as soon as possible.

3. Open & sort prescription requests, date stamp and pass to nominated member of senior staff.

4. Check and file records when required.

5. Collect certain fees from patients as and when required.

6. Undertake clerical duties, specified at the time, concerning data input into the practice system.

7. To photocopy notes as required.

General Duties

1. Each morning you may be required to open the premises

2. On departure leave reception area tidy and ready for incoming colleagues, ensuring information is left regarding unsolved or urgent problems.

3. Be prepared to lock up premises

4. To log maintenance/repair calls with the service providers.

5. To ensure confidentiality on all matters relating to patients and information obtained during the course of employment and not to release such information to anybody else other than acting in an official capacity.

6. To maintain a working knowledge of the practices computer systems, including entering and retrieving data.

7. Participate in any required training as part of your self-development plan.

8. Undertake such other duties as may be reasonably required from time to time as are consistent with the responsibility and scale of the post as agreed with the Partnership.

9. Helping to cover sickness and holidays

This job description is a reflection of the current position and may change in emphasis or detail in the light of subsequent developments, in consultation with the post holder.

Person Specification

Qualifications

Essential

  • GCSE in English and Maths

Experience

Essential

  • 1.Excellent customer care skills
  • 2.Experience of working with computers
  • 3.Good written and oral communication skills
  • 4.Experience of working in a team
  • 5.Punctuality and reliability
  • 6.Flexibility
  • 7.Ability to work under pressure

Desirable

  • 1. Previous experience as a Receptionist
  • 2. Previous experience in a healthcare setting
Person Specification

Qualifications

Essential

  • GCSE in English and Maths

Experience

Essential

  • 1.Excellent customer care skills
  • 2.Experience of working with computers
  • 3.Good written and oral communication skills
  • 4.Experience of working in a team
  • 5.Punctuality and reliability
  • 6.Flexibility
  • 7.Ability to work under pressure

Desirable

  • 1. Previous experience as a Receptionist
  • 2. Previous experience in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Johnson & Partners

Address

70 Sheen Lane

London

SW14 8LP


Employer's website

http://www.sheensurgery.nhs.uk/about-us,39324.htm (Opens in a new tab)

Employer details

Employer name

Dr Johnson & Partners

Address

70 Sheen Lane

London

SW14 8LP


Employer's website

http://www.sheensurgery.nhs.uk/about-us,39324.htm (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Alice Reilly

Alice.reilly1@nhs.net

02088764086

Date posted

28 March 2024

Pay scheme

Other

Salary

Depending on experience £11.50 per hour, based on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0124-24-0000

Job locations

70 Sheen Lane

London

SW14 8LP


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