Job summary
We are seeking a dynamic and forward-thinking Health Services Manager to lead and optimise the delivery of high-quality patient care within our busy GP practice. This is an exciting opportunity to join a progressive, patient-focused organisation committed to innovation, efficiency, and continuous improvement in primary care.
As a key member of our leadership team, you will oversee day-to-day operations, coordinate clinical and administrative services, support workforce development, and drive quality and performance targets. Youll play a vital role in shaping how we deliver modern general practice embracing digital tools, enhancing patient access, and supporting our team to provide exceptional care.
Were looking for someone who thrives on problem-solving, teamwork, and creating positive change. In return, youll work within a supportive environment where your ideas are valued, your growth is encouraged, and your contribution directly impacts the health and wellbeing of our community.
Main duties of the job
The Health Services Manager will oversee the day to day operational management of the Bute House Medical Centre, ensuring safe, efficient, and high-quality delivery of both clinical and administrative services.
Key responsibilities include:
Managing staff rotas, recruitment, induction, training, and performance reviews.
Ensuring full compliance with CQC, NHS, and local regulatory requirements.
Coordinating clinical and non-clinical workflows to optimise patient access and service delivery.
Supporting quality improvement initiatives, audits, and service development projects.
Monitoring budgets, expenditure, and resource allocation in collaboration with the Practice Manager.
Implementing digital systems and process improvements to enhance efficiency and patient experience.
Liaising effectively with GPs, nurses, admin teams, and external partners such as the PCN, ICB, and NHS England.
Upholding the highest standards of patient safety, confidentiality, and data governance.
This role requires strong leadership, operational insight, and a proactive approach to driving continuous improvement across the practice.
About us
Bute House Medical Centre is a dynamic and forward-thinking GP practice dedicated to delivering high-quality, patient centred care. Our growing team includes 7 GP Partners, 2 Salaried GPs, 2 Nurses, 1 Nurse Associate, 2 HCAs, 2 Pharmacists, 1 Pharmacy Technician, a Mental Health Link Worker, a Social Prescribing Navigator, an MDT Coordinator and a supportive management team comprising a Practice Manager, Deputy Practice Manager and Operations Lead.
We are proud members of the eQuality Primary Care Network (PCN), working collaboratively to improve health outcomes and patient access across our community.
At Bute House, we foster an inclusive, supportive, and team-oriented environment where innovation, learning, and professional development are encouraged. We hold weekly virtual clinical meetings and monthly MDT, Mental Health, and Palliative Care meetings to ensure effective collaboration and continuity of care.
As a training and research-active practice, all our partners are GP Trainers, supporting GPSTs, Cambridge University medical students, and pharmacists completing prescribing qualifications. Joining our team means becoming part of a progressive organisation that values teamwork, growth, and making a real difference in primary care.
Job description
Job responsibilities
Job Title: Health Services Manager
Responsible to: Practice Manager / GP Partners
Salary: Competitive, dependent on experience
Hours: Full-time
Location: Bute House Medical Centre, Luton
Job Purpose
The Health Services Manager will support the smooth and effective operational running of Bute House Medical Centre. The postholder will lead on the coordination of clinical and administrative services, workforce management, quality improvement, and compliance, ensuring that patients receive safe, efficient, and high-quality care.
Working closely with the Practice Manager, GP Partners, and multidisciplinary team, this role will help drive innovation, service transformation, and continuous improvement across the practice.
Key Responsibilities
Operational Management
- Oversee the day-to-day delivery of clinical and non-clinical services.
- Develop and maintain effective systems to ensure efficient workflow, appointment management, and patient access.
- Lead the administrative and reception teams, ensuring high performance and excellent patient service.
- Manage operational challenges promptly and proactively.
Workforce and HR
- Manage staff rotas, recruitment, onboarding, training, and performance reviews.
- Support workforce planning, ensuring appropriate skill mix and adequate cover across services.
- Foster a positive and inclusive working culture, encouraging teamwork, accountability, and continuous learning.
Compliance and Governance
- Ensure full compliance with CQC, NHS England, ICB, and local regulatory requirements.
- Maintain policies, protocols, and risk assessments, ensuring they are up to date and effectively implemented.
- Lead on incident reporting, complaints handling, and learning dissemination.
- Promote a culture of safety, confidentiality, and data protection in line with GDPR and NHS Information Governance standards.
Quality Improvement and Service Development
- Support audits, patient surveys, and improvement projects to enhance service delivery.
- Monitor performance indicators (QoF, IIF, DES, and KPIs) and assist in achieving targets.
- Collaborate on service redesign initiatives, implementing new systems, processes, and technologies to improve patient experience and efficiency.
- Contribute to practice accreditation, training, and research initiatives.
Finance and Resource Management
- Support budget planning, financial monitoring, and cost-efficiency initiatives.
- Ensure appropriate procurement, stock control, and resource allocation.
- Identify opportunities for service optimisation and income generation within contractual frameworks.
Stakeholder and Partnership Working
- Liaise with GP Partners, clinicians, and administrative teams to ensure cohesive service delivery.
- Represent the practice in meetings with the Primary Care Network (PCN), ICB, and NHS England.
- Build strong relationships with external organisations, including community providers, pharmacies, and voluntary sector partners.
Digital and Transformation
- Support the implementation and optimisation of digital tools (e.g., Accurx, Anima, EMIS, NHS App).
- Promote digital inclusion and patient engagement initiatives.
- Drive innovation in line with the Modern General Practice model.
Person Specification
Essential
- Proven experience in managing operations within a healthcare or NHS primary care setting.
- Strong leadership, people management, and communication skills.
- Good understanding of CQC standards, NHS regulations, and clinical governance.
- Experience in service improvement, workflow optimisation, and change management.
- Competence in using clinical systems (EMIS or equivalent) and Microsoft Office applications.
- Excellent organisational and problem-solving abilities.
Desirable
- Experience working within a GP practice or PCN environment.
- Knowledge of QoF, DES, IIF, and NHS contractual requirements.
- Qualification in healthcare management, business administration, or equivalent.
- Experience in digital transformation or quality improvement projects.
About Bute House Medical Centre
Bute House Medical Centre is a progressive, research-active, and training GP practice based in Luton. Our team includes 7 GP Partners, 2 Salaried GPs, 2 Nurses, 1 Nurse Associate, 2 HCAs, 2 Pharmacists, 1 Pharmacy Technician, a Mental Health Link Worker, a Social Prescribing Navigator, an MDT Coordinator and a strong management and administrative team.
We are proud members of the eQuality PCN and work collaboratively with local practices and community partners to deliver innovative, patient-centred care.
The practice fosters an inclusive and supportive working culture with regular clinical and MDT meetings, training opportunities, and personal development support. We are committed to embracing digital solutions, quality improvement and workforce wellbeing.
What We Offer
- A supportive, collaborative, and forward-thinking environment
- Opportunities for professional growth and leadership development
- Flexible working arrangements (where possible)
- NHS Pension and staff wellbeing initiatives
Job description
Job responsibilities
Job Title: Health Services Manager
Responsible to: Practice Manager / GP Partners
Salary: Competitive, dependent on experience
Hours: Full-time
Location: Bute House Medical Centre, Luton
Job Purpose
The Health Services Manager will support the smooth and effective operational running of Bute House Medical Centre. The postholder will lead on the coordination of clinical and administrative services, workforce management, quality improvement, and compliance, ensuring that patients receive safe, efficient, and high-quality care.
Working closely with the Practice Manager, GP Partners, and multidisciplinary team, this role will help drive innovation, service transformation, and continuous improvement across the practice.
Key Responsibilities
Operational Management
- Oversee the day-to-day delivery of clinical and non-clinical services.
- Develop and maintain effective systems to ensure efficient workflow, appointment management, and patient access.
- Lead the administrative and reception teams, ensuring high performance and excellent patient service.
- Manage operational challenges promptly and proactively.
Workforce and HR
- Manage staff rotas, recruitment, onboarding, training, and performance reviews.
- Support workforce planning, ensuring appropriate skill mix and adequate cover across services.
- Foster a positive and inclusive working culture, encouraging teamwork, accountability, and continuous learning.
Compliance and Governance
- Ensure full compliance with CQC, NHS England, ICB, and local regulatory requirements.
- Maintain policies, protocols, and risk assessments, ensuring they are up to date and effectively implemented.
- Lead on incident reporting, complaints handling, and learning dissemination.
- Promote a culture of safety, confidentiality, and data protection in line with GDPR and NHS Information Governance standards.
Quality Improvement and Service Development
- Support audits, patient surveys, and improvement projects to enhance service delivery.
- Monitor performance indicators (QoF, IIF, DES, and KPIs) and assist in achieving targets.
- Collaborate on service redesign initiatives, implementing new systems, processes, and technologies to improve patient experience and efficiency.
- Contribute to practice accreditation, training, and research initiatives.
Finance and Resource Management
- Support budget planning, financial monitoring, and cost-efficiency initiatives.
- Ensure appropriate procurement, stock control, and resource allocation.
- Identify opportunities for service optimisation and income generation within contractual frameworks.
Stakeholder and Partnership Working
- Liaise with GP Partners, clinicians, and administrative teams to ensure cohesive service delivery.
- Represent the practice in meetings with the Primary Care Network (PCN), ICB, and NHS England.
- Build strong relationships with external organisations, including community providers, pharmacies, and voluntary sector partners.
Digital and Transformation
- Support the implementation and optimisation of digital tools (e.g., Accurx, Anima, EMIS, NHS App).
- Promote digital inclusion and patient engagement initiatives.
- Drive innovation in line with the Modern General Practice model.
Person Specification
Essential
- Proven experience in managing operations within a healthcare or NHS primary care setting.
- Strong leadership, people management, and communication skills.
- Good understanding of CQC standards, NHS regulations, and clinical governance.
- Experience in service improvement, workflow optimisation, and change management.
- Competence in using clinical systems (EMIS or equivalent) and Microsoft Office applications.
- Excellent organisational and problem-solving abilities.
Desirable
- Experience working within a GP practice or PCN environment.
- Knowledge of QoF, DES, IIF, and NHS contractual requirements.
- Qualification in healthcare management, business administration, or equivalent.
- Experience in digital transformation or quality improvement projects.
About Bute House Medical Centre
Bute House Medical Centre is a progressive, research-active, and training GP practice based in Luton. Our team includes 7 GP Partners, 2 Salaried GPs, 2 Nurses, 1 Nurse Associate, 2 HCAs, 2 Pharmacists, 1 Pharmacy Technician, a Mental Health Link Worker, a Social Prescribing Navigator, an MDT Coordinator and a strong management and administrative team.
We are proud members of the eQuality PCN and work collaboratively with local practices and community partners to deliver innovative, patient-centred care.
The practice fosters an inclusive and supportive working culture with regular clinical and MDT meetings, training opportunities, and personal development support. We are committed to embracing digital solutions, quality improvement and workforce wellbeing.
What We Offer
- A supportive, collaborative, and forward-thinking environment
- Opportunities for professional growth and leadership development
- Flexible working arrangements (where possible)
- NHS Pension and staff wellbeing initiatives
Person Specification
Qualifications
Essential
- - Degree in Business Administration, Health Management, or an equivalent qualification
- - GCSE grade AC (or equivalent) in English and Maths
Desirable
- - Postgraduate qualification or diploma in Health Service Management, Business Administration, or Leadership and Management
- - Training or certification in Quality Improvement, Project Management or Digital Health Systems
Experience
Essential
- - Experience of managing operations within a healthcare or NHS primary care setting
- - Experience of supervising, supporting and developing staff teams
- - Experience of managing staff rotas, recruitment and performance reviews
- - Experience of working with CQC standards and ensuring regulatory compliance
- -Experience of implementing and monitoring service improvements
- - Experience of managing budgets, resources, or financial processes
- - Experience of handling confidential and sensitive information in line with GDPR
- - Experience of liaising with clinicians, external partners and multidisciplinary teams
- - Experience of using IT systems such as, MS Office and digital communication platforms
Desirable
- - Experience of working in primary care or a GP practice
- - Experience of leading or supporting quality improvement or audit projects
- - Experience of working within a Primary Care Network (PCN) or with ICB/NHS England teams
- - Experience of implementing digital transformation or new clinical systems
- - Experience of contributing to or managing CQC inspections
Person Specification
Qualifications
Essential
- - Degree in Business Administration, Health Management, or an equivalent qualification
- - GCSE grade AC (or equivalent) in English and Maths
Desirable
- - Postgraduate qualification or diploma in Health Service Management, Business Administration, or Leadership and Management
- - Training or certification in Quality Improvement, Project Management or Digital Health Systems
Experience
Essential
- - Experience of managing operations within a healthcare or NHS primary care setting
- - Experience of supervising, supporting and developing staff teams
- - Experience of managing staff rotas, recruitment and performance reviews
- - Experience of working with CQC standards and ensuring regulatory compliance
- -Experience of implementing and monitoring service improvements
- - Experience of managing budgets, resources, or financial processes
- - Experience of handling confidential and sensitive information in line with GDPR
- - Experience of liaising with clinicians, external partners and multidisciplinary teams
- - Experience of using IT systems such as, MS Office and digital communication platforms
Desirable
- - Experience of working in primary care or a GP practice
- - Experience of leading or supporting quality improvement or audit projects
- - Experience of working within a Primary Care Network (PCN) or with ICB/NHS England teams
- - Experience of implementing digital transformation or new clinical systems
- - Experience of contributing to or managing CQC inspections
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.