Job responsibilities
Job Title
General Practice Assistant
(GPA)
Hours
Part time - 37.5 hrs per week
Contract
Permanent
Pay scale
£24000 - £27000 dependent on
experience
Reporting to
Hatters PCN Manager
Accountable to
Hatters PCN Clinical Director
Job Summary
General Practice Assistants (GPAs)
form part of a multi-disciplinary team within Primary Care and provide a support
role. Undertaking administrative tasks, combined with some basic clinical
duties. Contributing to the smooth running of appointments and improving
patient experience by freeing up clinical staff time to focus on the patients
clinical needs. Supporting the development and delivery of PCN level administrative functions
Duties
Supporting the flow of administrative requests
Supporting the development of processes to enable delivery
of a PCN level administration function for patient queries.
Supporting clinical navigation by signposting requests
to Additional Roles staff and other community providers.
Extracting all relevant information from clinical
letters that needs coding and adding to notes.
Arranging appointments, referrals, tests and follow
up appointments of patients.
Dipping urine, taking blood pressure,
ECGs & phlebotomy, chaperoning.
Completing basic (non-opinion) forms and core
elements of some forms for the GP to approve and sign such as insurance
forms, mortgage, benefits agency forms etc.
Helping practice staff liaise with outside agencies.
Confidentiality
In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation to
their health and other matters. They do so in confidence and have the right
to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined
in this Job Description, the post-holder may have access to confidential
information relating to patients and their carers, staff and other healthcare
workers. They may also have access to information relating to the organisation.
All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers,
colleagues, other healthcare workers or the business of the organisation may
only be divulged to authorised persons in accordance with the policies and
procedures relating to confidentiality and the protection of personal and
sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their
own and others health, safety and security as defined in the Practice Health
& Safety Policy, to include:
Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks.
Making
effective use of training to update knowledge and skills.
Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards
Reporting
potential risks identified
Equality and Diversity
Acting in a way that recognises the
importance of peoples rights, interpreting them in a way that is consistent
with Practice/ PCN procedures and policies, and current legislation
Respecting the privacy, dignity, needs
and beliefs of patients, carers and colleagues
Behaving in a manner which is
welcoming to and of the individual, is non-judgmental and respects their
circumstances, feelings priorities and rights.
Acting in a way that recognises the
importance of peoples rights, interpreting them in a way that is consistent
with Practice/PCN procedures and policies, and current legislation
Respecting the privacy, dignity, needs
and beliefs of patients, carers and colleagues
Behaving in a manner which is
welcoming to and of the individual, is non-judgmental and respects their
circumstances, feelings priorities and rights.
Personal/
Professional Development
Post holder
must:
Hold a GP Assistant Certificate
qualification or be working towards or equivalent skills
Participate in an annual individual
performance review, including taking responsibility for maintaining a record
of own personal and/or professional development
Take responsibility for own
development, learning and performance and demonstrating skills and activities
to others who are undertaking similar work
Attend all relevant annual updates
Inform the lead GP of any concerns
regarding GPA role and any professional development needed
Be aware of own professional
boundaries and what to do when you have reached them
Quality
The post-holder will strive to maintain
quality within the PCN practices, and will:
Alert other team members to issues of quality and risk
Work to agreed protocols
Assess own performance and take accountability for own actions,
either directly or under supervision
Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to
improve and enhance the teams performance
Work effectively with individuals in other agencies
to meet patients needs
Effectively manage own time, workload and resources
Communication
The post-holder should recognise the
importance of effective communication within the team and will strive to:
Communicate effectively with all team
members
Communicate effectively with patients
and carers
Recognise peoples needs for
alternative methods of communication and respond accordingly
Communicate effectively to outside
agencies
Be familiar in all mediums of
communications such as email, tasks, telephone etc
Contribution to the
Implementation of Services
The post-holder will:
Apply PCN/ Practice policies,
standards and guidance.
Discuss with other members of the team
how the policies, standards and guidelines will affect own work.
Participate in audit where appropriate.
Support delivery of PCN DES and IIF
requirements