Business Manager

Job description

Job responsibilities

Provide positive senior leadership and manage our organisation with responsibility for all aspects of finance, HR, governance, patient services, contracts, premises and IT ensuring we achieve our long-term strategic objectives in a safe and effective working environment.

Be a role model and work effectively with the GP Partners, to enable informed decisions for the good of the practice and patients in a fast-paced environment.

Maintain the Partnership's ethos of having a friendly and effective team.

Finances

Manage all the financial elements of the organisation including budgets, bank accounts, accounting systems, claims and reconciliations, agency payments and scheme funding.

Manage all the payroll activities including overseeing the administration of the NHS Pension and Stakeholder Pension Schemes and knowledge of accounting systems such as Sage Accounts and Sage Payroll.

Have advanced MS Excel skills with the ability to produce the end of the financial year accounts and other financial reports as requested by the GP Partners.

Human Resources

Manage the staffing levels within the target budget.

Keep abreast of any changes in employment legislation.

Ability to set clear goals and align job objectives to the requirements of the business.

Manage an effective staff appraisal process and undertake appraisals for direct reports.

Support the Managers and Partners in annual salary reviews.

Assist and implement effective systems for the resolution of disputes and grievances.

Complete and submit claims for extended sick leave or maternity leave.

Patient Services

Manage and actively contribute to service improvement, patient engagement and practice development projects.

Ensure service development and delivery is in accordance with local and national guidelines.

Ensure that the practice complies with NHS contractual obligations in relation to patient care.

Manage high level complaints.

Maintain registration policies and monitor patient turnover and capitation.

Manage and monitor significant events.

Organisational

Develop Practice protocols and procedures, review and update as required.

Manage the procurement of practice equipment, supplies and services within target budgets.

Develop and review Health & Safety policies and procedures, identify and manage any risks, keep abreast of current legislation and ensure training is in place to update the wider team on any changes.

Convene meetings, prepare agendas and ensure distribution of minutes as necessary.

Ensure regulatory checks are made within given timeframes, eg. fire alarms, legionella.

Information management and technology

Undertake clinical audits as required.

Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place.

Future Planning

Assess and evaluate accommodation requirements and manage development and expansion plans.

Complete and submit Improvement Grant Applications and claims.

Drive quality improvement projects for future practice development.

Other

Maintain compliance with Care Quality Commissioner, GCPR and other statutory and contractual obligations.

Oversee, manage and maintain policies, carry out audits and manage preparedness and preparation for inspections.

Work closely with the Primary Care Network and Neighbourhoods when required to deliver any additional services.

Update National Workforce Survey to ensure data extracted quarterly is correct.

Complete annual eDeclaration.

Complete annual Direct Support Professional Training mandatory training.

Monitor and review third party contracts to ensure value for money (eg. business insurances, utility contracts, alarm systems).

Person Specification

Experience

Essential

• Candidates need to
• Have previous senior management and leadership/financial experience.
• Have experience of developing and managing teams, undertaking appraisals and operating performance management systems.
• Strong oral and written communication skills and excellent attention to detail.
• Have a good working knowledge of employment law, employment contracts and health & safety.
• Have experience of financial or accounting activities and payroll, working within a budget and increasing income.
• Have experience of negotiating contracts.
• Have experience with CQC preparation. Experience with compliance for other regulatory bodies will be considered.
• Have experience of writing good quality documents and reports.
• Knowledge of all GP systems is desirable but not essential.

Desirable

• Experience of working in Primary Care or a GP Practice would be an advantage but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lyndhurst Medical Centre

Address

41 Lyndhurst Road

Bexleyheath

Kent

DA7 6DL

Employer's website

https://www.lyndhurstroadsurgery.co.uk/ (Opens in a new tab)