Care Coordinator

Job description

Job responsibilities

Job Description

Purpose of role

A care coordinator plays an important part within the surgery, they need to be caring, dedicated, and reliable and enjoy working with a wide range of people. They will participate fully in the running of the Practice within the scope of specified administration duties detailed below in order to provide an efficient service for the clinical staff and Patients. Being responsible to the Practice Manager and conducting oneself in a pleasant and business-like manner.

Key responsibilities

Manage staff annual leave and arrange cover where necessary to ensure that a minimum level of staffing is available to ensure that patient care is not impacted

Manage staff sick leave and arrange cover where necessary to ensure that a minimum level of staffing is available so that patient care is not impacted.

Coordinate general tasks that get generated from GPs

Oversee the day-to-day operation during working hours of the reception team to ensure that staff achieve their primary responsibilities, and ensuring that the wait on the practice telephone lines is not excessive at any one time.

Support and monitor staff in the use of IT; organise, oversee and evaluate IT training where appropriate.

Maintain a good knowledge of the clinical systems and provide training where required to staff and patients to enhance patient care.

Coordinate and support management of the daily distributions of blood results.

Coordinate and support management of 111 & OOH reports including patients with complex co-morbidities.

Coordinate and support management of the Breast Screening DNA follow ups.

Manage or oversee income-generating contracts:

Oversee QOF and generate reports on health inequalities.

Oversee Minor Surgery Contract

Manage Weight Management for health promotion targeting vulnerable patient cohorts.

Manage 3LTC Project

Oversee Learning Disability reviews

Manage Hypertension project

Manage Care Home Contract liaise with Care Home Managers, arrange regular review meetings and transcribe minutes.

Manage UCPs

Manage IIF ( See additional sheet)

Manage GP Premium ( See additional sheet)

Learn all areas of administration within the surgery to provide cover as and when required:

AccuRx Triage

Surgery Emails

Medical Reports/Registrations

Docman

Referrals

Reception

General Care Coordinator role

Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities, and provide evidence of learning area when required.

Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.

Establish strong working relationships with GPs and practice teams and work collaboratively with others.

Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.

Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning.

Contribute to the wider aims and objectives of the PCN to improve and support primary care.

Person Specification

Knowledge & Skills

Essential

• *Understanding of, and commitment to, equality, diversity and inclusion
• *Strong organisational skills, including planning, prioritising, time management and record keeping
• *Ability to recognise and work within limits of competence and seek advice when needed
• *Basic knowledge of long-term conditions
• and the complexities involved: medical, physical, emotional and social

Desirable

• *Knowledge of the personalised care
• approach
• *Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
• *Knowledge of how the NHS works, including primary care and PCNs
• *Knowledge of Safeguarding Children and
• Vulnerable Adults policies and processes

Qualifications

Essential

• *Educated to GCSE level
• *Undertake all relevant mandatory training
• *Demonstrable commitment to professional and personal development is enrolled in, undertaking or qualified from appropriate training as set out in the core curriculum by the Personalised Care Institute
• *Proficient in MS Office and web-based services

Desirable

• *NVQ Level 3 in Health and Social care or Customer Services qualifications or working towards
• *Previous GP practice experience

Experience

Essential

• *Experience of working within multi professional team environments
• *Experience of data collection and using tools to measure the impact of services

Desirable

• *Experience of working directly in a care coordinator role, adult health and social care, learning support or public health /
• health improvement
• *Experience of working in health, social care and other support roles in direct
• contact with people, families or carers (in a paid or voluntary capacity)
• *Experience of supporting people, their families and carers in a related role
• *Experience or training in personalised care
• and support planning
• *Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation

Personal Qualities

Essential

• *Ability to actively listen, empathise with people and provide personalised support in a non-judgmental way
• *Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity
• *Commitment to reducing health inequalities and proactively working to reach people from diverse communities
• *Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
• *Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
• *Ability to identify risk and assess / manage risk when working with individuals
• *Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• *Ability to demonstrate personal accountability, emotional resilience and work well under pressure
• *Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• *High level of written and verbal communication skills
• *Ability to work flexibly and enthusiastically within a team or on own initiative
• *Knowledge of, and ability to work to
• policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety

Desirable

• Ability to provide motivational coaching to support peoples behaviour change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lyndhurst Medical Centre

Address

41 Lyndhurst Road

Bexleyheath

Kent

DA7 6DL

Employer's website

https://www.lyndhurstroadsurgery.co.uk/ (Opens in a new tab)