Lyndhurst Medical Centre

Receptionist

This job is now closed

Job summary

Lyndhurst Medical Centre is an expanding 4 Partner PMS teaching practice with a patient population of 10,900. We are looking to employ a Part time receptionist on a contract for 30 hours a week. You will be working within a well-established, friendly and innovative team in a highly regarded GP practice at the heart of the local community in Barnehurst (London Borough of Bexley). We are looking for a candidate who is able to work in a busy environment and is dedicated & flexible and can demonstrate the ability to give a caring and professional service to our patients.

Main duties of the job

To participate fully in the running of the reception area in order to provide an efficient service for the Patients and Clinical Staff. Meet and greet patients and help with there needs using a patient data base system called EMIS to book appointments and log information. Communicate effectivelywith patients and other staff within the surgery. Feel confident to handle difficult or sensitive matters and ensure it passed on correctly in line with surgery procedures. Support or cover other receptionist for annual leave or sick leave as and when needed.

About us

Lyndhurst Medical Centre is an expanding 4 Partner PMS teaching practice with a patient population of 10,900. We are looking to employ a part-time receptionists to work within a well-established, friendly and innovative team in a highly regarded GP practice at the heart of the local community in Barnehurst (London Borough of Bexley).

Date posted

23 May 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0112-23-0002

Job locations

41 Lyndhurst Road

Bexleyheath

Kent

DA7 6DL

Job description

Job responsibilities

DUTIES

1. Attend to Patients at the Reception Desk. To learn, understand and maintain the computerised appointment system relating to the Doctors and Practice Nurses and carry out all relevant procedures.

2. Assist the Patients with any problems of a general nature as and when they arise. Answer the telephone, take messages and convey their content to the appropriate Doctor or Nurse via the message book system and other members of staff and relay replies back to the Patients as applicable.

3. Acquire a good knowledge of the Practice procedure for registering new patients and the rules regarding the movement of existing patients. Ensure that all relevant forms are completed correctly and the relevant proofs of address are provided before submission.

4. Ensure that the full details of any Home Visit requests are taken and ensure that the correct details are passed to the correct Doctor bearing in mind the rota applied when a GP is absent and rules for visits received after 11.00 am.

5. Handle urgent requests for appointments/visits, contacting the Doctor on call as necessary and deal with all emergencies in a prompt and efficient manner. Assist clinical staff as necessary when dealing with emergencies in surgery.

6. Make arrangements for hospital transport as required ensuring that the correct details are forwarded to the transport provider and confirm that the booking has been received.

7. Make arrangements for Interpreters as required ensuring that the correct details are forwarded to the provider and confirm that the booking has been received.

8. Scan and email documents as and when required ensuring that a sent confirmation is received and the request and confirmation is filed.

9. Assist Patients with queries relating to the repeat prescription system ensuring that patients are fully aware of the 72 hour lead time for processing prescriptions.

10. Make full use of the computer system, both EMIS and Docman, and familiarise oneself with the operation of the same using the computer as required for obtaining, recording and updating patient information etc.

11. Operate the Practice procedure for providing copies of pathology results to patients and the recording of the same.

12. Operate the Practice procedure for providing patient information to Secondary Care Providers and the recording of the same.

13. Operate the Practice procedure for actioning patients requests for blood test forms.

14. Operate the Practice procedure for contacting patients re pathology results and letters where further action is required.

15. You may be called upon to liaise with the computer software suppliers (INPS) or the local IT Department for computer (hardware faults) in the event of problem occurring.

16. Be responsible for opening/locking up the Surgery premises (including outside gates and shutters) and switching the burglar alarm on/off as appropriate.

17. Carry out any special procedures as required ie checking the computerised appointment system, computer listings and any other special projects.

18. To liaise and co-operate with all colleagues including attached staff ie Health Visitors, District Nurses and Midwife.

19. To be involved in the opening and distribution of incoming post, recording all outgoing post and balancing the post.

20. Attain a working knowledge of the franking machine.

21. To be responsible for the operation of the Reception Income and Reception Petty Cash systems ensuring that all book work and monies agree.

22. Attend any necessary training courses/sessions. To learn, understand and participate in the running of new procedures as requested by the Practice Manager.

23. To participate in the training of new members of staff a requested by the Practice Manager.

24. Ensure that a sufficient supply of in-house forms is maintained at all times.

25. To ensure that the waiting room is tidy at all times ie leaflets, magazines, posters etc.

26. Make liquid refreshments as necessary.

27. Carry out any other reasonable duties requested by the management team or Doctors.