Medical Receptionist

Job description

Job responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Primary Responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system.

b. Process telephone and requests for eConsults.

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on Systm One

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

p. Supporting patients using the eConsult system

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• Experience of working with the general public
• Experience of administrative duties
• Excellent communication skills ( written and oral)
• Strong IT skills
• Clear Polite telephone manner
• Competent in the use of Office and Outlook
• Good team player
• Good interpersonal skills
• Polite and confident
• Flexible and cooperative
• Motivated
• Sensitive and empathetic in distressing situations

Desirable

• GCSE Mathmatics and English ( Level 4 or Grade C) or above)
• Experience of working in a Primary Care setting
• Previous Systmone experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Borough Road & Nunthorpe Medical Group

Address

Borough Road

Middlesbrough

Cleveland

TS1 3RY

Employer's website

https://www.boroughroadandnunthorpe.nhs.uk/ (Opens in a new tab)