Job summary
As
the Dispensary Manager at Evelyn Medical Centre, you will play a crucial role
in ensuring the safe, accurate, and efficient dispensing of medication. You
will provide essential support and guidance to both patients and colleagues,
maintaining high standards of service and compliance.
In
addition to dispensing responsibilities, you will oversee the dispensary team,
managing workflow, staff development, and financial controls to ensure smooth
operations. This is a dynamic and rewarding leadership position where attention
to detail, organisational skills, and a commitment to patient care are
essential.
If
you are a confident leader with a passion for operational excellence, we
welcome you to apply and make a meaningful impact in our dispensary.
Main duties of the job
Evelyn Medical Centre is seeking a dedicated and proactive
Dispensary Manager to oversee the safe, efficient, and compliant dispensing of
medications. This leadership role involves managing workflow, supervising the
dispensary team, and ensuring high standards of patient care.
Key responsibilities include dispensing medications,
overseeing stock control, maintaining regulatory compliance, and ensuring
financial sustainability. The role also involves staff development, performance
management, and strategic planning to enhance operational efficiency.
Ideal candidates will be organised, detail-oriented, and
passionate about healthcare operations, with strong leadership skills and a
commitment to delivering exceptional service.
About us
Nestled in the
breathtaking Hope Valley within the stunning Peak District, our Practice is
surrounded by serene landscapes that promise a scenic journey to work every
day. From our office, youll enjoy the inspiring view of Lose Hilla backdrop
as uplifting as the care we strive provide.
As a long-established
General Practice, we are dedicated to delivering high-quality family doctor
services to the Hope Valley community. At the heart of our work is a commitment
to fostering strong partnerships with our patients, built on support, respect,
and courtesy.
Whether its our
picturesque setting or our patient-centred approach, were proud to make a
positive difference in the lives of those we serve.
Our aim is to provide
the highest quality health care available to all our patients, with a
well-trained and highly motivated primary health care team.
Job description
Job responsibilities
As
the Dispensary Manager, you will play a vital leadership role, ensuring the
smooth operation of all dispensary functions while maintaining efficiency,
compliance, and profitability. Your responsibilities will include:
Line
Management & Workflow Oversight
Planning, allocating, and managing the workflow of dispensary staff to ensure
efficiency and effectiveness.
Providing managerial and supervisory support to all dispensary team members.
Leading performance appraisals, staff
development, and mentorship for trainees and students.
Line managing the dispensary team to ensure a well-coordinated and productive
environment.
Dispensing
& Operational Duties
Overseeing all dispensing matters within the practice, ensuring compliance and
accuracy.
Dispensing prescriptions to patients while ensuring correct protocol adherence.
Checking colleagues dispensing work as needed.
Managing prescription charges, cashing up,
and balancing received payments.
Cross-referencing prescription charges against statements to guarantee
accuracy.
Supporting the clinical pharmacist and pharmacy technician,
deputising for them when required.
Stock,
Compliance & Protocol Management
Monitoring and managing stock levels to maintain efficiency, minimise wastage,
and control expenditure.
Processing invoices for payment while liaising with the practice manager.
Maintaining cleanliness and safety within
the dispensary in line with regulations.
Ensuring dispensary operations align with guidelines set by NICE, CQC, and
other regulatory bodies.
Conducting audits and reviewing the latest guidance to ensure the dispensary
conforms to regulatory standards.
Strategic
& Financial Oversight
Keeping the dispensary and pharmacy financially viable, ensuring efficiency and
profitability in accordance with the partner's directives.
Monthly review of drug tariff price categories to stay up to date.
Updating and maintaining the computerised Drug Directory in collaboration with
the nominated partner.
Receiving and actioning CAS-Alerts, ensuring relevant information is shared
with clinicians.
Attending and contributing to practice meetings to improve
procedures and communication.
Supporting the clinical pharmacist in producing pharmacy/prescribing
newsletters or bulletins on a quarterly basis.
Communication
& Medicines Leadership
Acting as a key point of contact for all medicines-related matters,
establishing positive working relationships across teams.
Job description
Job responsibilities
As
the Dispensary Manager, you will play a vital leadership role, ensuring the
smooth operation of all dispensary functions while maintaining efficiency,
compliance, and profitability. Your responsibilities will include:
Line
Management & Workflow Oversight
Planning, allocating, and managing the workflow of dispensary staff to ensure
efficiency and effectiveness.
Providing managerial and supervisory support to all dispensary team members.
Leading performance appraisals, staff
development, and mentorship for trainees and students.
Line managing the dispensary team to ensure a well-coordinated and productive
environment.
Dispensing
& Operational Duties
Overseeing all dispensing matters within the practice, ensuring compliance and
accuracy.
Dispensing prescriptions to patients while ensuring correct protocol adherence.
Checking colleagues dispensing work as needed.
Managing prescription charges, cashing up,
and balancing received payments.
Cross-referencing prescription charges against statements to guarantee
accuracy.
Supporting the clinical pharmacist and pharmacy technician,
deputising for them when required.
Stock,
Compliance & Protocol Management
Monitoring and managing stock levels to maintain efficiency, minimise wastage,
and control expenditure.
Processing invoices for payment while liaising with the practice manager.
Maintaining cleanliness and safety within
the dispensary in line with regulations.
Ensuring dispensary operations align with guidelines set by NICE, CQC, and
other regulatory bodies.
Conducting audits and reviewing the latest guidance to ensure the dispensary
conforms to regulatory standards.
Strategic
& Financial Oversight
Keeping the dispensary and pharmacy financially viable, ensuring efficiency and
profitability in accordance with the partner's directives.
Monthly review of drug tariff price categories to stay up to date.
Updating and maintaining the computerised Drug Directory in collaboration with
the nominated partner.
Receiving and actioning CAS-Alerts, ensuring relevant information is shared
with clinicians.
Attending and contributing to practice meetings to improve
procedures and communication.
Supporting the clinical pharmacist in producing pharmacy/prescribing
newsletters or bulletins on a quarterly basis.
Communication
& Medicines Leadership
Acting as a key point of contact for all medicines-related matters,
establishing positive working relationships across teams.
Person Specification
Qualifications
Essential
- GCSE English (C or above) and at least three others
- Qualified Dispenser (NVQ Level 2)
Desirable
- Educated to A-level/equivalent or higher, with relevant experience
- Management Qualification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to manage and develop staff (rotas, appraisals etc)
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Ability to promote best practice regarding all pharmaceutical matters.
- Ability to effectively manage stock, including ordering, rotation, disposal etc.
Desirable
- EMIS/SystmOne/Vision user skills
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
- Evidence of continuing professional development
Experience
Essential
- Experience of working in a Dispensary or Pharmacy
Desirable
- Experience in managing dispensary services in primary care
- Broad knowledge of General Practice
Person Specification
Qualifications
Essential
- GCSE English (C or above) and at least three others
- Qualified Dispenser (NVQ Level 2)
Desirable
- Educated to A-level/equivalent or higher, with relevant experience
- Management Qualification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to manage and develop staff (rotas, appraisals etc)
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Ability to promote best practice regarding all pharmaceutical matters.
- Ability to effectively manage stock, including ordering, rotation, disposal etc.
Desirable
- EMIS/SystmOne/Vision user skills
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
- Evidence of continuing professional development
Experience
Essential
- Experience of working in a Dispensary or Pharmacy
Desirable
- Experience in managing dispensary services in primary care
- Broad knowledge of General Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
