Receptionist

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other asks. This will be dependant upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system.

Process personal, telephone and e-requests for appointments.

Answer incoming phone calls, transferring calls or dealing with callers' requests appropriately.

Signpost patients to the correct service.

Initiating contact with responding to, requests from patients, team members and external agencies.

Clinically code data on EMIS.

Photocopy documentation as required.

Data entry of new and temporary registrations and relevant patient information as required.

Input data into patients' healthcare records as necessary.

Direct request for information, i.e., SAR, insurance/solicitors' letters and DVLA forms to the administrative team.

Manage all queries as necessary in an efficient manner.

Maintain a clean, tide, effective working area at all times.

Monitor and maintain the reception area and notice boards.

Support clinical staff with general tasks as requested.

Support administrative staff, providing cover during staff absences.

Action incoming emails and correspondents as necessary.

Scan patient related documentation and attach scanned documents to patients' healthcare records.

Complete opening and closing procedures in accordance with the duty rota.

As required support Dispensary in the management of repeat prescriptions, ensuring they are processed and accurately and efficiently.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• AMSPAR Receptionist qualification NVQ Level 2 in Health and social care

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of administrative duties Experience of working in a healthcare setting

Personal Qualities

Essential

• Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure

Skills

Essential

• Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising).
• Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills.
• Ability to follow policy and procedures.

Desirable

• Previous experience working on EMIS.

Other Requirements

Essential

• Flexibility to work outside of core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Evelyn Medical Centre

Address

Marsh Avenue

Hope

Hope Valley

Derbyshire

S33 6RJ

Employer's website

http://www.evelynmedicalcentre.co.uk (Opens in a new tab)