Job responsibilities
Strategy
and business development
Set
direction and vision for the organisations, together with the partners.
Keep up to
date with national and local developments pertaining to the practice and provide
support and advice to the partnership.
Contract
Management
Understand
core national and local contracts including PMS, PCN, ES, and ensure implementation
and performance to achieve compliance and maximum profit.
Oversee
practice performance and implementation of systems and processes for high
quality achievement.
Identify, negotiate
and implement opportunities for contracts outside core NHS as agreed with the
partnership.
Work with
key clinical practice staff to manage the contractual and PCN care homes
framework for the care homes with which the practice is aligned.
Manage the
practice contracts with other healthcare providers.
Operational
Management
Oversee
the management of the practice - including effective and safe systems of
working, ensuring that staff achieve their primary responsibilities.
Identify
opportunities and prepare business cases for new services and provide project
management directly and through the team.
Identify
and implement opportunities to maximise digital working practices to ensure
effective and safe pathways.
Represent
the practice with external stakeholders and attend external events and meetings
such as with the ICB, One Care, LMC and local practices.
Ensure
effective communication, both internal and external, and ensure the website and
other communication platforms are accurate and up to date.
Provide a
Complaints Manager role. Oversee the complaints policy and processes, ensuring
that complaints are dealt with in accordance with national and local policy. Manage
complex or serious complaints and provide advice and support to the team.
Lead on
and ensure high quality vaccination programmes as the vaccine lead.
Manage
claims for litigation and complex requests for access to medical records.
Manage the
Patient Participation Group.
Act as a board
member on the PCN board.
Produce
or oversee the production, review and update of all non-clinical practice
policies and procedures.
Leadership
and People Management
Develop a
culture and working environment in which staff can excel and feel engaged and
valued.
Provide
guidance and support to staff to ensure effective delivery of services and team
working.
Ensure,
through workforce planning, a good staffing skill mix in order to provide high
quality patient services in a way that is financially effective and sustainable.
Oversee
HR functions, including recruitment, relevant checks, contractual issues,
appraisals and staff performance.
Ensure
employment law and legislation is adhered to.
Oversee training
and development arrangements to ensure that staff have appropriate and up dated
skills to provide high quality safe services and are developed and supported in
their roles.
Financial
Management
Oversee the day-to-day financial running
of the practice and bookkeeping. Ensure there are robust systems and processes
for claiming and reconciliation, financial management and cashflow, as well as payroll
and pensions
Work with the Partners on financial
planning, forecasting/budget setting and cashflow.
Ensure
the practice explores all opportunities to maximise income and reduce
expenditure, and maximise profitability.
Represent the practice and liaise with
the bank for strategic matters, i.e. the annual review.
Liaise with the practice accountant on any
year end issues or adhoc queries.
Regulation
and compliance
Ensure
that the practice has in place appropriate policies and procedures with which
the team understand and comply to facilitate the safe running of the practice. Ensure that policies meet requirements for
regulation and compliance under CQC, Data Protection, statutory and contractual
requirements.
Oversee incident
reporting and significant event analysis (SEA) activity. Understand and ensure
compliance with external systems for reporting such as CQC, Data Protection, ICO,
ICB and professional regulatory bodies.
Understand
and ensure compliance with Data Protection requirements. The postholder is the
practices Senior Information Risk Officer (SIRO).
Ensure
annual reporting requirements are met including Data Security Protection
Toolkit (DSPT), complaints and Primary Care Assurance Compliance.
Estates and
facilities
Oversee the
management of the estate, facilities and equipment, including health and safety
and risk assessments.
Manage notional
rent reviews and appeals.
Manage the landlord relationship with the
community pharmacy, ensuring compliance with the requirements of the lease, rent
reviews, lease assignments and/or renewals.
