Practice Management Assistant

Job description

Job responsibilities

Job Purpose

The Practice Management Assistant will support the Practice management team in the day-to-day operations of the practice, ensuring the delivery of safe, effective, and high-quality services for patients. The role includes assisting with CQC compliance, IT compliance, and service improvement.

Key Responsibilities

Operational Management

Support the management team in the smooth running of the practice on a daily basis.

Assist with the coordination of clinical and administrative rotas.

Ensure reception and administration systems are efficient and patient-focused.

Monitor and improve patient access, appointments, and service delivery.

Human Resources

Assist in recruitment, induction, and training of staff.

Support staff supervision, appraisals, and performance monitoring.

Help manage staff absence, annual leave, and workload allocation.

Promote a positive working environment and effective communication across teams.

Compliance & Governance

Support the maintenance of CQC compliance and practice policies.

Ensure health and safety procedures are followed.

Assist with audits, significant events, and risk assessments.

Help ensure compliance with GDPR and data protection standards.

Patient Services & Engagement

Support the handling of patient queries and complaints in a professional manner.

Support Patient Participation Group activities.

Support the contribution to patient communication, including newsletters, notices, and digital platforms.

IT & Systems

Assist with the management of clinical systems (e.g., EMIS/SystmOne).

Support digital initiatives such as online consultations and telephony systems.

Troubleshoot IT issues and liaise with external providers when needed.

Person Specification

Experience

Essential

• Previous experience in administration or team supervision.
• Strong organisational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and manage competing priorities.
• Competence in Microsoft Office and practice clinical systems (training provided if needed).

Desirable

• Experience in a GP practice, NHS, or healthcare environment.
• Knowledge of CQC requirements and primary care contracts.
• Financial administration experience.

Qualifications

Essential

• GCSE grade A to C, or 9 to 4, in English and Maths

Desirable

• Leadership or management training/qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Little Common Surgery

Address

82 Cooden Sea Road

Bexhill-on-sea

East Sussex

TN39 4SP

Employer's website

https://www.oldtownsurgery.org.uk/ (Opens in a new tab)