Job responsibilities
MILEHOUSE MEDICAL PRACTICE
Job Description
Job title Patient Administrator
Accountable to Practice Manager
Hours 20 Hours per week (2 vacancies)
Must be able to cover holiday & sickness when required.
Salary dependant on experience
The purpose of the role is to ensure that matters concerning the non-medical care of patients, either on the premises or via the telephone, are appropriately dealt with. Undertake a variety of reception/administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team, working to your job description and within your capabilities. You must be a team player.
Main Responsibilities:
Administration & Reception Duties:
- Covering the front desk
- Greeting and directing patients and other visitors.
- Booking appointments
- Dealing with incoming correspondence from all sources, generating ICE requests for blood and other specimens and labelling bottles etc appropriately.
- Dealing with and recording accurately requests for visits, handling general enquiries and explaining surgery procedures.
- Registering new patients, temporary residents, immediate necessary registrations.
Telephone duties:
- Making appointments.
- Dealing with On-line consultations via Accurx
- Dealing with requests for visits appropriately
- Dealing with queries from patients and other agencies.
- Telephoning patients, hospitals, clinics, etc. for test results and to make appointments.
- Ordering ambulances, both routine and emergency.
- Taking messages, recording details accurately in the appropriate manner and ensuring they get passed on to the appropriate person.
Information Technology:
- MUST BE ABLE TO USE EMIS WEB, DOCMAN, ACCURX
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Scanning information into patients records from letters etc
- Liaising with EMIS/HIS when problems arise with the computer
General Duties:
- Opening mail (including courier and Health Authority) and dealing with appropriately
- Processing prescription requests (with training if necessary)
- Processing emails
- Dealing with problems and queries from Partners, other staff, attached staff and other colleagues and record accurately if necessary.
- Receive payment for private medical services from patients, issue receipt and record details for the Practice Manager.
- Act as chaperone as and when necessary
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
- Other such duties as agreed with the Partners or Practice Manager.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Attend and participate in Practice meetings as required
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate.