Job summary
THE NEW HALL LANE PRACTICE
Full Time Receptionist required to work 08:30-17:00
Essential attributes:
Experience in dealing with the public by phone and in person
IT skills/computer literacy
Ability to work as part of a multi-skilled team
37.5 hours per week
Overtime available for covering holiday and sickness absence
In-house training for duties will be given on a one to one basis
Salary start at £11.20 per hour, with a pay review on completion of probationary period.
If you have any questions, please contact Jenna Walker (Operations Manager) by phone or email.
Telephone: 01772 970907
Interviews to be held: afternoon of Thursday 21st September in the afternoon
Main duties of the job
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.Ensuring appropriate appointment booking when requested by patients, GPs or nurses.Completing day-to-day administration tasks such as handling inbound documents, registering new patients, data entry, prescription requests and recall of patients.Promotion and compliance with safeguarding of all of our service usersUsing your own judgement and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
About us
The New Hall Lane Practice is a long established, 4 partner, family practice with a list size of around 7,200 patients, conveniently located in the heart of Preston.
We are a dynamic team who work hard to provide quality care and clinical excellence. We are a forward thinking, busy but friendly practice with high QOF achievements.
We take pride in being a long-standing training practice for ST doctors from the University of Manchester.
We use the EMIS Web clinical system.
CQC rating Good.
Job description
Job responsibilities
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
Process repeat prescriptions requests and ensure that they are ready for collection by the patient within 24 hours, either on the computer or manually
Enter patient information on the computer including all scanning of correspondence and sending to the clinical team for filing and coding
Make and serve refreshments, ensure the kitchen is kept clean and tidy, ensure the waiting room is tidy in turn with other staff
Ensure all new patients are registered onto the computer system promptly and accurately
Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Operations Manager.
Job description
Job responsibilities
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
Process repeat prescriptions requests and ensure that they are ready for collection by the patient within 24 hours, either on the computer or manually
Enter patient information on the computer including all scanning of correspondence and sending to the clinical team for filing and coding
Make and serve refreshments, ensure the kitchen is kept clean and tidy, ensure the waiting room is tidy in turn with other staff
Ensure all new patients are registered onto the computer system promptly and accurately
Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Operations Manager.
Person Specification
Qualifications
Essential
- Achieved a minimum qualification in English Language & Mathematics
- Experienced in working with the general public - both face to face contact and by telephone
- Experience in working in a busy office environment
- Good communication skills
- Good keyboard skills
- Ability to work under pressure and to deadlines
- Ability to demonstrate interpersonal skills with whole team
- Ability to work to protocols and procedures
- Drive and commitment
- Enthusiasm for the role and a team player
- Willingness to develop and commitment to training
- Good clear telephone manner with a clear pleasant voice
- Friendly and helpful personality
- Must be a team player
Desirable
- AMSPAR Qualification Experience of reception work specifically within General Practice, together with keyboard skills
Person Specification
Qualifications
Essential
- Achieved a minimum qualification in English Language & Mathematics
- Experienced in working with the general public - both face to face contact and by telephone
- Experience in working in a busy office environment
- Good communication skills
- Good keyboard skills
- Ability to work under pressure and to deadlines
- Ability to demonstrate interpersonal skills with whole team
- Ability to work to protocols and procedures
- Drive and commitment
- Enthusiasm for the role and a team player
- Willingness to develop and commitment to training
- Good clear telephone manner with a clear pleasant voice
- Friendly and helpful personality
- Must be a team player
Desirable
- AMSPAR Qualification Experience of reception work specifically within General Practice, together with keyboard skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
