Care Navigator/Admin Assistant (x2)

Job description

Job responsibilities

Drybrook Surgery is seeking two enthusiastic and dedicated individuals to join our friendly team as Care Navigators / Admin Assistants. We pride ourselves on being the friendliest team, putting staff wellbeing at the forefront of our ethos. This varied, interesting, and sometimes busy role will involve both frontline patient interaction and essential administrative work you will never be bored! Full training will be provided for the correct candidates.

The Role

As a Care Navigator / Admin Assistant, you will be a vital part of our practice, primarily working on reception. A key aspect of this role is providing essential cover for staff leave and sickness across various administrative functions, including reception, our prescription clerk, medical secretary and patient services administrator. This ensures the smooth running of our services and continuous patient care.

Your responsibilities will include, but are not limited to:

• Greeting patients and visitors, managing appointments, and handling general enquiries at reception whilst offering our patients the highest standard of care.
• Providing cover for our prescription clerk, processing prescription requests accurately and efficiently during period of absence.
• Assisting our medical secretary with administrative tasks during periods of absence.
• Maintaining patient records and ensuring data accuracy.
• Handling incoming and outgoing communications, including phone calls and emails.
• Supporting the wider practice team with various administrative duties.

Hours

We are recruiting for two positions:

• Job 1:18 to 22 hours per week
• Job 2:10 to 15 hours per week

Please note:Flexibility isessentialfor these roles. Your hours will vary significantly depending on where cover is needed. For example, one week may involve your normal contracted hours, while the next could require full-time work to cover for our Reception Lead.The cover element of this role is critical; please do not apply if you are unable to accommodate this flexibility, which may sometimes be required at very short notice due to staff sickness.

About You

We are looking for candidates who are ideally experienced in primary care or are very quick and willing to learn. You will need to be adaptable, possess excellent communication skills, and have a strong commitment to providing high-quality patient service. A proactive approach and the ability to work effectively as part of a team are crucial.

How to Apply

Please apply with your Curriculum Vitae (CV) and ahandwritten cover letter. Your cover letter should outline your suitability for the role and explain why you are interested in joining Drybrook Surgery.Please also see Selection Process below.

Applications can be submitted by post or hand-delivered to:

Drybrook Surgery

Drybrook Road

Drybrook

Gloucestershire

GL17 9JE

The deadline for applications is Monday, 23rd February 2026, 12 noon.

Selection Process

Suitable applicants will be invited to an informal introductory 15 to 20-minute discussion with our Reception Lead, Tracy. If this shortlisting is successful you will then be invited to a formal interview soon after.

Equal Opportunities

Drybrook Surgery is committed to creating a diverse and inclusive environment. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment process is based on objective assessment of skills and competencies.

About us

We are a forward-thinking community practice nestled in the beautiful Forest of Dean.

We are the first practice in the County to be run by both a Partner GP Dr Anna Raymond and, a Partner ANP Katie Dyer who have successfully taken on Drybrook Surgery and cultivated a highly efficient, compassionate and holistic practice.

As a member of staff you will enjoy the benefits of:

• - Competitive rates of pay
• - NHS pension scheme
• - Generous annual leave entitlement
• - Staff benefits including access to the Blue Light Scheme
• - Personalised professional development plans
• - Opportunity to be involved in practice development
• - A refreshing and reassuring families first approach
• - Staff buddy system
• - Regular staff celebrations and social activities

If you require any additional information please contact the Surgery direct on 01594 542239 or email drybrook.surgery@nhs.net.

Person Specification

Qualifications

Essential

• GCSE or equivalent grade A-C English and Maths

The Right Candidate

Essential

• We are looking for a strong team player. Someone who is friendly, compassionate and approachable. You will have a desire to learn and share knowledge and skills within the team, and the ability to work well under pressure.

Experience

Essential

• Good oral and written communication skills
• Proficient IT skills

Desirable

• Experienced GP receptionist/administration assistant
• Previous work experience in a health care setting
• Previous work for the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Drybrook Surgery

Address

Drybrook Road

Drybrook

Gloucestershire

GL17 9JE

Employer's website

https://www.drybrooksurgery.nhs.uk/ (Opens in a new tab)

Job Type: Part-time

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme

Language:

• English (preferred)

Work Location: In person

Person Specification

Qualifications

Essential

• Qualifications
• Essential
• GCSE or equivalent grade A-C English and Maths
• The Right Candidate
• Essential
• We are looking for a strong team player. Someone who is friendly, compassionate and approachable. You will have a desire to learn and share knowledge and skills within the team, and the ability to work well under pressure.
• Experience
• Essential
• Good oral and written communication skills
• Proficient IT skills

Desirable

• Desirable
• Experienced GP receptionist/administration assistant
• Previous work experience in a health care setting
• Previous work for the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Drybrook Surgery

Address

Drybrook Road

Drybrook

Gloucestershire

GL17 9JE

Employer's website

https://www.drybrooksurgery.nhs.uk/ (Opens in a new tab)