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Oakfields Health Group

Receptionist / Administrator

The closing date is 18 July 2025

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Job summary

PREVIOUS APPLICANTS NEED NOT APPLY

Oakfields Health Group

We are looking to recruit to the following positions:

Receptionist / Administrator Part time and Full time posts (16-37.5 hours)

This is an excellent opportunity, to join an expanding team, at dynamic and forward thinking semi-rural practices, based in excellent purpose-built premises. Easy access to both practices from Newcastle and Durham. Both practices are based in the Derwentside locality of County Durham. They are situated on main bus routes and free parking is available

Main duties of the job

Receptionist/Administrator post:

Provide a welcoming point of contact for all patients & visitors to the practice ensuring that each individual accesses the services or information appropriate to their needs.

Provide efficient clerical and administrative support to all members of the practice team and attached community staff.

Operate and maintain essential practice administrative systems and procedures, maintaining strict confidentiality and data protection

Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.

Maintain accurate records.

Excellent customer service skills, good telephone manner and strict confidentiality are essential.

Experience of working in a GP Practice / Health Care setting preferred.

Must be able to travel independently between both practices.

About us

About us:

Oakfields Health Group operates from 2 surgery premises: Oakfields Health Centre & Dipton Surgery.

Growing list size of circa 7,700 patients

Core opening hours 8.30am-6pm, Monday to Friday.

Currently 6 GPs, 3 Nurse Practitioners, 2 Practice Nurses & 2 HCAs

Reception/admin/secretarial team across the 2 sites comprises 11 staff & 2 Service Managers.

Excellent Dispensing service at Oakfields Health Centre

Paper-light SystmOne practice

Consistently high patient satisfaction

Details

Date posted

04 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0061-25-0004

Job locations

Hamsterley Colliery

Newcastle Upon Tyne

Tyne & Wear

NE17 7SB


Dipton Surgery

Front Street

Dipton

Stanley

County Durham

DH9 9DA


Job description

Job responsibilities

To provide a welcoming point of contact for all patients & visitors to the practice ensuring that each individual accesses the services or information appropriate to their needs.

To provide efficient clerical and administrative support to all members of the practice team and attached community staff.

To operate and maintain essential practice administrative systems and procedures.

(see attached Job Description)

Job description

Job responsibilities

To provide a welcoming point of contact for all patients & visitors to the practice ensuring that each individual accesses the services or information appropriate to their needs.

To provide efficient clerical and administrative support to all members of the practice team and attached community staff.

To operate and maintain essential practice administrative systems and procedures.

(see attached Job Description)

Person Specification

Qualifications

Essential

  • Good standard of basic education with GCSE English and Mathematics at Grade C or above (or equivalent)

Desirable

  • European Computer Driving License
  • AMSPAR Qualification

Skills & competencies

Essential

  • Able to deal politely and efficiently with members of the public.
  • Able to work effectively without constant supervision.
  • Able to exercise initiative.
  • Possess good interpersonal skills.
  • Display courteous and efficient telephone manner.
  • Able to work flexibly in order to meet changing needs and priorities of the service.
  • Good verbal and written communication skills.
  • Good keyboard skills.

Experience

Essential

  • Previous experience of working in a team
  • Previous experience of working in an Administration and or Customer Service role

Desirable

  • Previous experience of medical reception work
Person Specification

Qualifications

Essential

  • Good standard of basic education with GCSE English and Mathematics at Grade C or above (or equivalent)

Desirable

  • European Computer Driving License
  • AMSPAR Qualification

Skills & competencies

Essential

  • Able to deal politely and efficiently with members of the public.
  • Able to work effectively without constant supervision.
  • Able to exercise initiative.
  • Possess good interpersonal skills.
  • Display courteous and efficient telephone manner.
  • Able to work flexibly in order to meet changing needs and priorities of the service.
  • Good verbal and written communication skills.
  • Good keyboard skills.

Experience

Essential

  • Previous experience of working in a team
  • Previous experience of working in an Administration and or Customer Service role

Desirable

  • Previous experience of medical reception work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oakfields Health Group

Address

Hamsterley Colliery

Newcastle Upon Tyne

Tyne & Wear

NE17 7SB


Employer's website

https://www.oakfieldshealthgroup.co.uk (Opens in a new tab)

Employer details

Employer name

Oakfields Health Group

Address

Hamsterley Colliery

Newcastle Upon Tyne

Tyne & Wear

NE17 7SB


Employer's website

https://www.oakfieldshealthgroup.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager

Lesley Garfoot

lesley.garfoot@nhs.net

01207560206

Details

Date posted

04 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0061-25-0004

Job locations

Hamsterley Colliery

Newcastle Upon Tyne

Tyne & Wear

NE17 7SB


Dipton Surgery

Front Street

Dipton

Stanley

County Durham

DH9 9DA


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