Job summary
An exciting opportunity has arisen for 2 Care Navigators / Receptionists to join our busy team, working at both our Lofthouse Site and The Manse, our Rothwell Site.
The practice working day is between 07:45 and 18:30, the successful applicant will be willing to work flexibly when needed.
Please see details of the available vacancies below (Monday - Friday):
- JOB A - 25 hours a week over a 5 day period- 5 hours a day on a rota basis (your shifts would be either 07:45 - 12:45 or 13:30 - 18:30, depending on the need of the business)
- JOB B - 30 hours a week over a 5 day period - 6 hours a day from 12:30 - 18:30
WHEN SUBMITTING YOUR APPLICATION - PLEASE SPECIFY WHICH JOB YOU ARE APPLYING FOR (JOB A, JOB B OR BOTH)
Main duties of the job
Care Navigators are the first line of contact with our patients and visitors. This is a varied role that includes face to face and telephone contact with patients as well as administrative duties.
You will work as part of a team of
Care Navigators, maintaining a high quality and efficient service for the patients,
Doctors and Nurses.
Reception experience/customer service is desirable, but training will be given to the successful candidate.
About us
Our surgery provides care to over 11,000 patients across 2 sites: Lofthouse Surgery and The Manse Surgery. We have 8 Doctors, 3 qualified Nurses and 3 Health Care Assistants who work at the practice, along with our Care Navigation & Administration team.
We are a member of the NHS Leeds Integrated Care Board and we are also a member of the Leeds 25/26 Primary Care Network.
At Lofthouse Surgery, our mission is to provide professional, accessible, high quality, comprehensive healthcare services that inspires confidence in our patients and our community.
Job description
Job responsibilities
- To receive, assist and direct patients in
accessing the appropriate service or healthcare professional, in a courteous,
efficient, and effective way.
- Provide general assistance to the Practice team
and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
- Act as a Care Navigator, signposting patients
to appropriate NHS services or appropriate Health Professional to meet their
needs.
- In addition, the post holder will also support
the multi-disciplinary team, providing administrative support as required, in
line with the needs of the organisation.
We pride ourselves in our friendly practice, and if
you feel you could be part of our team please do get in touch.
Job description
Job responsibilities
- To receive, assist and direct patients in
accessing the appropriate service or healthcare professional, in a courteous,
efficient, and effective way.
- Provide general assistance to the Practice team
and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
- Act as a Care Navigator, signposting patients
to appropriate NHS services or appropriate Health Professional to meet their
needs.
- In addition, the post holder will also support
the multi-disciplinary team, providing administrative support as required, in
line with the needs of the organisation.
We pride ourselves in our friendly practice, and if
you feel you could be part of our team please do get in touch.
Person Specification
Experience
Desirable
- Reception experience / customer service is desirable, but training will be given to the successful candidate.
Qualities and skills
Essential
- Have a good standard of education and excellent communication skills, both verbal and written
- Have a pleasant and helpful manner
- Confidence to build relationships with colleagues and patients
- Be able to work well within a team
- Adaptable and flexible skill set to succeed in a fast paced environment
- Ability to maintain a high level of confidentiality
Desirable
- IT literate with a working knowledge of Word, Excel and Outlook
- Training will be given on the practice medical system
Person Specification
Experience
Desirable
- Reception experience / customer service is desirable, but training will be given to the successful candidate.
Qualities and skills
Essential
- Have a good standard of education and excellent communication skills, both verbal and written
- Have a pleasant and helpful manner
- Confidence to build relationships with colleagues and patients
- Be able to work well within a team
- Adaptable and flexible skill set to succeed in a fast paced environment
- Ability to maintain a high level of confidentiality
Desirable
- IT literate with a working knowledge of Word, Excel and Outlook
- Training will be given on the practice medical system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
