Job summary
An exciting opportunity has arisen for the position of Deputy Practice Manager at Wem and Prees Medical Practice.
Don't delay in applying, the advert may closeearly dependent on the number of applications. Closing date 21st September and Interviews will be held 25th September
The Deputy PM will play a key-role in the practice, supporting the Managing Partner in the running of the practice on a day-to-day basis. The ideal candidate will be highly motivated, adaptable, flexible with a positive attitude, excellent interpersonal skills. Strong organisational skills,ability to multi task, remaining calm under pressure.
Acting as central point of contact for the practice team and for providing effective supervision and leadership, you will be responsible to ensure the quality delivery of day-to-day non-medical services delivered by the practice.
This is a great opportunity to join general practice, work with both the clinical and non-clinical teams to improve patient outcomes and efficiency within the practice. You will have a problem solving mindset and confidence to work independently.
Knowledge of primary care and previous experience in general practice is desirable, but not essential.
We are looking for a proactive leader who can bring out the best in others, embrace change, and contribute to the ongoing development of the practice in a challenging but rewarding environment.
If you would like an informal chat about the role please email Caroline Morris at caroline.morris22@nhs.net.
Main duties of the job
You will be responsible for delegated aspects of management, including,
Supporting
the Managing Partner in the day-to-day operations of the practice, ensuring
staff achieve their primary responsibilities
Being a point of reference for the management team.
Acting
as the lead for recruitment including pre-employment checks and DBS
Evaluating, organising and overseeing the staff, medical students, registrars and locum induction
programmes
Overseeing and embedding staff appraisal process
Leading
the management of the clinical system, ensuring IT security and IG compliance
at all times.
Ensure confidentiality, equality, and compliance with health and safety policies.
Oversee the management of the premises, including health and
safety aspects and undertake risk assessments and mandatory training as
required
Manage the complaints process, ensuring complaints are dealt with in a timely manner
and, where necessary, escalated to the next level
Maintain
the significant event database, providing advice to staff and briefing the team
at meetings as required
Identify
trends and devise solutions to reduce risk and repeated occurrences of
significant events
Communicate effectively with patients, carers, and colleagues to support a positive and professional practice environment.
About us
We are a friendly, high achieving, innovative practice with two sites and a list size of just over 12,200 patients. One site is in the picturesque market town of Wem and the second a dispensing branch in the village of Prees. Both sites have convenient free parking for staff and patients.
We offer a supportive working environment and we are proud of our reputation as an excellent training practice for Registrars and Medical Students. We are a large team and currently have seven experienced GP Partners, three salaried GP's and three Advanced Clinical Practitioners.
Managed and supported by the Manging Partner you will be joining a supportive Management Team which comprises of Reception, Dispensary and Data Quality Managers.
Operating from modern premises, we are a growing team benefiting from additional PCN staff including Pharmacist, Pharmacy Tech, Physio, Cancer Care Co-ordinator and Social Prescriber.
With generous annual leave plus bank holidays we also give an extra days leave for your birthday - as a thank you to staff. With complementary tea and coffee and a store cupboard if you forget your lunch we like to look after our staff and enjoy being one big team with regular social activities throughout the year.
With Shrewsbury being only 20 mins away by road or rail we are very accessible, Chester, Birmingham and the wider motorway network are also all within an hours driving.
Job description
Job responsibilities
The following are the core responsibilities
of the practice manager. There may be on occasion, a requirement to carry out
other tasks; this will be dependent upon factors such as workload and
staffing levels.
The Assistant Practice Manager is responsible
for:
Supporting the Practice Manager in the
day-to-day operations of the practice, ensuring staff achieve their primary
responsibilities
Providing leadership and guidance to all
staff ensuring that they adhere to policy and procedure at all times
Acting as the lead for recruitment including
pre-employment checks and DBS
Evaluating, organising and overseeing the
staff, locums, medical students and registrars induction programme
Embedding and overseeing staff appraisal
process
Implementing and embedding an effective
practice and staff development plan for all staff (clinical and
administrative) whilst maintaining a robust training record
Leading the management of the clinical
system, ensuring IT security and IG compliance at all times and responding to
and resolving all local IT issues
Updating and acting as the focal point for
the practice website and social media sites
Marketing the practice appropriately to
ensure patient population is stable or increasing
Managing contracts for and highlighting
issues with services i.e., cleaning, gardening, window cleaning etc.
Ensuring the staff implement the practice
wide approach to the management of all patient services matters
Managing DNAs, providing data and planning
tools coupled with liaison with referred repeat offenders
Manage the complaints process, ensuring
complaints are dealt with in a timely manner and, where necessary, escalated
to the next level
Maintain the significant event database,
providing advice to staff and briefing the team at meetings as required
Coordinating the practice diary, ensuring
meetings are scheduled appropriately
Ensuring all staff have the appropriate level
of training to enable them to carry out their individual roles and
responsibilities effectively
In addition to the primary responsibilities,
the assistant practice manager may be requested to:
Deputise for the Practice Manager at internal
and external meetings
Leading the Patient Participation Group
Coordination of all projects within the
practice
Identify trends and devise solutions to reduce
risk and repeated occurrences of significant events
Ensure all staff are aware of the management of
the premises, including health and safety aspects and undertake risk assessments
and mandatory training as required including supporting the IPC lead
Support the PM in reviewing and regularly
updating job descriptions and person specifications ensuring all staff are
legally and gainfully employed
Coordinating the reviewing and updating of all
practice policies and procedures
Job description
Job responsibilities
The following are the core responsibilities
of the practice manager. There may be on occasion, a requirement to carry out
other tasks; this will be dependent upon factors such as workload and
staffing levels.
The Assistant Practice Manager is responsible
for:
Supporting the Practice Manager in the
day-to-day operations of the practice, ensuring staff achieve their primary
responsibilities
Providing leadership and guidance to all
staff ensuring that they adhere to policy and procedure at all times
Acting as the lead for recruitment including
pre-employment checks and DBS
Evaluating, organising and overseeing the
staff, locums, medical students and registrars induction programme
Embedding and overseeing staff appraisal
process
Implementing and embedding an effective
practice and staff development plan for all staff (clinical and
administrative) whilst maintaining a robust training record
Leading the management of the clinical
system, ensuring IT security and IG compliance at all times and responding to
and resolving all local IT issues
Updating and acting as the focal point for
the practice website and social media sites
Marketing the practice appropriately to
ensure patient population is stable or increasing
Managing contracts for and highlighting
issues with services i.e., cleaning, gardening, window cleaning etc.
Ensuring the staff implement the practice
wide approach to the management of all patient services matters
Managing DNAs, providing data and planning
tools coupled with liaison with referred repeat offenders
Manage the complaints process, ensuring
complaints are dealt with in a timely manner and, where necessary, escalated
to the next level
Maintain the significant event database,
providing advice to staff and briefing the team at meetings as required
Coordinating the practice diary, ensuring
meetings are scheduled appropriately
Ensuring all staff have the appropriate level
of training to enable them to carry out their individual roles and
responsibilities effectively
In addition to the primary responsibilities,
the assistant practice manager may be requested to:
Deputise for the Practice Manager at internal
and external meetings
Leading the Patient Participation Group
Coordination of all projects within the
practice
Identify trends and devise solutions to reduce
risk and repeated occurrences of significant events
Ensure all staff are aware of the management of
the premises, including health and safety aspects and undertake risk assessments
and mandatory training as required including supporting the IPC lead
Support the PM in reviewing and regularly
updating job descriptions and person specifications ensuring all staff are
legally and gainfully employed
Coordinating the reviewing and updating of all
practice policies and procedures
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of working in a health care setting
Desirable
- Experience of managing large multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- NHS / Primary Care General Practice experience
- Relevant health and safety experience
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Educated to A-level/equivalent or higher with relevant experience
Desirable
- Leadership and / or Management Qualification
- Experience
Skills
Essential
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (Planning & Organising)
- Ability to network and build relationships
- Ability to develop, implement and embed policy and procedure
- Ability to motivate and train staff
Desirable
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of working in a health care setting
Desirable
- Experience of managing large multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- NHS / Primary Care General Practice experience
- Relevant health and safety experience
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Educated to A-level/equivalent or higher with relevant experience
Desirable
- Leadership and / or Management Qualification
- Experience
Skills
Essential
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (Planning & Organising)
- Ability to network and build relationships
- Ability to develop, implement and embed policy and procedure
- Ability to motivate and train staff
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.