Receptionist 31.5hrs

Job description

Job responsibilities

Title Receptionist

Location Warlingham Green Medical Practice

Accountable To Surgery Manager

Hours of Duty: Mondays, Thursday & Fridays 08:00-18:30

The Practice:

We are Eight partners working from four premises covering the areas of South Croydon, Selsdon, Sanderstead, Warlingham, Caterham, Coulsdon and Whyteleafe.

This practice believes in team effort and has worked very hard to build a team feeling within the staff. The holder of this position takes part in this team and interacts with all members of staff. Attendance at Practice meeting is mandatory. The surgery has an open door policy. All staff are addressed by their first names, we feel this makes the surgery a more friendly and welcoming place to work.

The successful candidate will be part of a team who are responsible for the smooth running of the surgery and reception area, to ensure the patients receives the best possible service.

Duties include but are not limited to:

To greet patients upon arrival, deal with any queries and questions they may have.

• To assist the doctors in all aspects of administrative duties in connection with the smooth running of the reception and doctors areas of the Practice.
• To investigate and appropriately deal with any non-medical problems from patients and report to doctors where necessary.
• To answer all incoming telephone calls and take the appropriate action thereon.
• To use the computer system to make and amend appointments as necessary.
• To ensure that requests for visits and messages are accurately recorded in the correct place within the EMIS clinical system and that Practice protocols are adhered to.
• Process patient registrations
• Deal with prescription requests if prescribing clerk not available
• Process ultrasound results
• book appointments for patients into various clinics run at the surgery
• To accurately scan into EMIS patient records incoming post and relevant test results, etc.
• Make bookings for ambulances, etc. as requested.
• To open the premises on arrival and close down the premises on departure in an organised and methodical way to ensure the building and its contents are safe and secure.
• To observe the Practice Health and Safety Policy and to consider safety at all times.
• To keep the working areas as neat and tidy as possible.
• To record all monies received according to Practice procedures.
• To complete all necessary forms accurately, and ensure adequate stock levels of these forms.
• To attend meetings and training courses as appropriate.
• To ensure patient confidentiality is maintained at all times.
• To be prepared to assist in any duty that may be necessary to ensure the smooth running of the surgery.

Person Specification

Qualifications

Essential

• GCSE educated

Knowledge and skills

Desirable

• Previous experience
• Basic IT skills

Employer details

Employer name

SWC Medical Group

Address

Warlingham Green Medical Practice

1 Church Road

Warlingham

Surrey

CR6 9NW

Employer's website

http://www.selsdonparkmedicalpractice.nhs.uk (Opens in a new tab)