Job summary
Practice-Based
Care Coordinator
We are looking for a proactive and innovative individual to join our growing,
patient-focused primary care team as a Practice-Based Care Coordinator. This is
an exciting opportunity to contribute to a developing service that places
patients at the heart of everything we do.
This role is
based across two sites in West Bridgford: West Bridgford Medical Centre and
Castle Healthcare. You will play a key part in supporting both patients and
clinical teams by coordinating care, managing data, and contributing to a wide
range of practice initiatives.
The role is
varied and dynamic, involving patient data searches, communication with
patients, appointment coordination, staff rota support, and involvement in
projects and NHS programmes. You will also support the delivery of vaccination
services, maintain practice websites, and help coordinate care for patients
with long-term conditions.
We are
seeking someone who is highly organised, compassionate, and an excellent
communicator, with a strong commitment to delivering high-quality patient care.
Main duties of the job
Run, analyse, and interpret reports from the clinical system (SystmOne), ensuring patient records are accurate and up to date
Coordinate and book patient appointments, supporting smooth patient pathways.
Work closely with GP practice teams to provide essential administrative and coordination support.
Support clinical initiatives and help patients manage their care by providing clear, accessible information.
Support the use of digital health tools.
Maintain and update practice websites.
Use clinical systems for record-keeping, audit, and evaluation, ensuring compliance with organisational policies.
Contribute to service development projects and NHS initiatives, including vaccination programmes.
You will be expected to work independently, manage your own workload effectively, and seek guidance when appropriate.
About You
The ideal candidate will demonstrate -
Excellent interpersonal and communication skills
Strong organisational and time management abilities
A patient-centred and empathetic approach
Confidence working with data and clinical systems
The ability to work independently and as part of a multidisciplinary team
About us
What We Offer
A friendly and supportive working environment
Ongoing supervision, learning, and professional development opportunities
Competitive salary and benefits package
NHS Pension scheme
Access to an Employee Assistance Programme
Opportunities for professional development and sharing best practice.
About Us
PartnersHealth LLP was established in October 2015 by GP Partners across Rushcliffe, in response to the evolving NHS landscape. As a collaborative partnership, we are committed to transforming general practice and creating a sustainable future for primary care.
Our vision is to continue delivering high-quality care to our patients and communities by building a modern, resilient general practice model.
Our core values underpin everything we do.
Job description
Job responsibilities
PURPOSE OF THE ROLE
A care coordinator works with GP practices to help run reports, organise patient visits, deal with tasks and generally help patients to get a better service from doctors, nurses, clinicians and admin teams within the practice and other professionals.
The role supports a variety of services such as mental health, social prescribing, pharmacy, respiratory, vaccination, care homes, enhanced access service ie weekend and evening services and other services.
MAIN DUTIES AND RESPONSIBILITIES
Run reports from clinical systems such as systmOne (training will be provided if needed).
Book patient appointments.
Keep patient clinical records accurate and up to date with the use of read coding and data entry.
Work with teams within the GP practice and those who support GP practices, providing administrative support as required.
Generate reports to help analyse appointment data to understand capacity and demand.
Support patients to book appointments, as part of the various projects, programmes and clinical initiatives (e.g Spirometry, Mental Health and extended access/community clinic appointments).
Help patients manage their needs by answering queries, making and managing appointments, and making sure that patients have understandable written or verbal information to help them make choices about their care.
Support or manage clinics as required including management and monitoring of services and staff rotas.
Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing
Support the coordination and delivery of muti-disciplinary meetings.
Adhere to organizations policies and procedures, guided by occupational policies and procedures in primary and secondary care.
Work without supervision, plan own workload and seek guidance as required from line manager and colleagues.
Readily promote and support access of digital health tools (NHS App & Patients Know Best) to patients, communities & colleagues to help people manage their health, care and wellbeing through improved access to services.
Maintain PCN and GP Practice websites and waiting room screens (Envisage).
Use clinical systems for record keeping, audit and evaluation.
Use clinical reporting and digital editing tools (Canva) to create quarterly and annual business reports.
Maintain confidentiality at all times.
LEARNING & DEVELOPMENT
Undertake ongoing training as required for the role of the care co-ordinator.
Take an active role in 1-2-1s and appraisals.
SAFEGUARDING RESPONSIBILITIES
Adhere to Safeguarding of Children, Adults and vulnerable people policies. All employees have a responsibility to support the organisation in our duties by:
Attending mandatory training on Safeguarding children and adults.
Making sure they are familiar with their and the organisations requirements under relevant legislation.
Adhering to all relevant national and local policies, procedures, practice guidance (e.g. LSCB Child Protection Procedures and Practice Guidance) and professional codes.
Ensure safeguarding processes are followed and concerns are escalated for vulnerable individuals.
Adhere to information governance polices and processes.
MOBILITY
There may be a requirement to work across sites in Rushcliffe as required, which may include care homes, GP practices and other identified bases.
BEHAVIOURS
Partners Health staff should strive towards the following behaviours to support their professional development and working life
Communicate appropriately and clearly and know when to listen
Polite and professional at all times
works on own initiative
Organised, Structured and Purposeful
Diplomatic, Tactful, Emotionally Aware
Determined, Focused and Resilient
Self -Aware as an individual and part of a team
Happy to Contribute, Respectful, Adaptable
Eager to learn and seek the highest outcomes
Patient and outcome focused
Respectfully challenging and decisive
Know when to ask for help
Work Safely
Visible leadership and consistent management
ADMINISTRATION & GENERAL
As an employee of PartnersHealth it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with organisation requirements and instructions.
To work to the agreed standards, policies and procedures, values and beliefs of the organisation
The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and the organisations business plan.
Job description
Job responsibilities
PURPOSE OF THE ROLE
A care coordinator works with GP practices to help run reports, organise patient visits, deal with tasks and generally help patients to get a better service from doctors, nurses, clinicians and admin teams within the practice and other professionals.
The role supports a variety of services such as mental health, social prescribing, pharmacy, respiratory, vaccination, care homes, enhanced access service ie weekend and evening services and other services.
MAIN DUTIES AND RESPONSIBILITIES
Run reports from clinical systems such as systmOne (training will be provided if needed).
Book patient appointments.
Keep patient clinical records accurate and up to date with the use of read coding and data entry.
Work with teams within the GP practice and those who support GP practices, providing administrative support as required.
Generate reports to help analyse appointment data to understand capacity and demand.
Support patients to book appointments, as part of the various projects, programmes and clinical initiatives (e.g Spirometry, Mental Health and extended access/community clinic appointments).
Help patients manage their needs by answering queries, making and managing appointments, and making sure that patients have understandable written or verbal information to help them make choices about their care.
Support or manage clinics as required including management and monitoring of services and staff rotas.
Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing
Support the coordination and delivery of muti-disciplinary meetings.
Adhere to organizations policies and procedures, guided by occupational policies and procedures in primary and secondary care.
Work without supervision, plan own workload and seek guidance as required from line manager and colleagues.
Readily promote and support access of digital health tools (NHS App & Patients Know Best) to patients, communities & colleagues to help people manage their health, care and wellbeing through improved access to services.
Maintain PCN and GP Practice websites and waiting room screens (Envisage).
Use clinical systems for record keeping, audit and evaluation.
Use clinical reporting and digital editing tools (Canva) to create quarterly and annual business reports.
Maintain confidentiality at all times.
LEARNING & DEVELOPMENT
Undertake ongoing training as required for the role of the care co-ordinator.
Take an active role in 1-2-1s and appraisals.
SAFEGUARDING RESPONSIBILITIES
Adhere to Safeguarding of Children, Adults and vulnerable people policies. All employees have a responsibility to support the organisation in our duties by:
Attending mandatory training on Safeguarding children and adults.
Making sure they are familiar with their and the organisations requirements under relevant legislation.
Adhering to all relevant national and local policies, procedures, practice guidance (e.g. LSCB Child Protection Procedures and Practice Guidance) and professional codes.
Ensure safeguarding processes are followed and concerns are escalated for vulnerable individuals.
Adhere to information governance polices and processes.
MOBILITY
There may be a requirement to work across sites in Rushcliffe as required, which may include care homes, GP practices and other identified bases.
BEHAVIOURS
Partners Health staff should strive towards the following behaviours to support their professional development and working life
Communicate appropriately and clearly and know when to listen
Polite and professional at all times
works on own initiative
Organised, Structured and Purposeful
Diplomatic, Tactful, Emotionally Aware
Determined, Focused and Resilient
Self -Aware as an individual and part of a team
Happy to Contribute, Respectful, Adaptable
Eager to learn and seek the highest outcomes
Patient and outcome focused
Respectfully challenging and decisive
Know when to ask for help
Work Safely
Visible leadership and consistent management
ADMINISTRATION & GENERAL
As an employee of PartnersHealth it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with organisation requirements and instructions.
To work to the agreed standards, policies and procedures, values and beliefs of the organisation
The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and the organisations business plan.
Person Specification
Other
Essential
- Driver with the sole use of a vehicle
Qualifications
Essential
- Ability to work accurately and calmly under pressure in a busy environment
- Ability to keep accurate records
- Administration and organisational skills to a high level
- Well organised and methodical with the ability to manage workload, prioritise tasks effectively to meet deadlines and to reprioritise in response to changing needs
- Integrity, sound professional judgement
- Self-motivated and able to work with minimal direction
- Ability to work effectively under pressure
- Hard working and reliable
- Problem solving and analytical skills
- Resourceful with the ability to think outside the box
- Understanding of the importance of confidentiality and GDPR
Knowledge, Training & Experience
Essential
- Have ICT skills and knowledge of general software applications relevant to the post, including Word, Excel and management information systems GCSE Grade A to C in English and Maths
- Ability to multi-task in a complex and demanding environment
Desirable
- Relevant experience in a similar role, involving data and the need for accuracy
- Experience of working within healthcare Experience of working within GP practice
Interpersonal
Essential
- Excellent communication skills across all forms of media to include telephone, email and in person
- Adaptable and flexible
- Ability to use own initiative when appropriate
- Ability to build and maintain effective working relationships
- Ability to challenge and be challenged
- Ability to motivate self and others, and to work as part of a team
- Ability to work flexibly to meet the needs of the service
Autonomy
Essential
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
Person Specification
Other
Essential
- Driver with the sole use of a vehicle
Qualifications
Essential
- Ability to work accurately and calmly under pressure in a busy environment
- Ability to keep accurate records
- Administration and organisational skills to a high level
- Well organised and methodical with the ability to manage workload, prioritise tasks effectively to meet deadlines and to reprioritise in response to changing needs
- Integrity, sound professional judgement
- Self-motivated and able to work with minimal direction
- Ability to work effectively under pressure
- Hard working and reliable
- Problem solving and analytical skills
- Resourceful with the ability to think outside the box
- Understanding of the importance of confidentiality and GDPR
Knowledge, Training & Experience
Essential
- Have ICT skills and knowledge of general software applications relevant to the post, including Word, Excel and management information systems GCSE Grade A to C in English and Maths
- Ability to multi-task in a complex and demanding environment
Desirable
- Relevant experience in a similar role, involving data and the need for accuracy
- Experience of working within healthcare Experience of working within GP practice
Interpersonal
Essential
- Excellent communication skills across all forms of media to include telephone, email and in person
- Adaptable and flexible
- Ability to use own initiative when appropriate
- Ability to build and maintain effective working relationships
- Ability to challenge and be challenged
- Ability to motivate self and others, and to work as part of a team
- Ability to work flexibly to meet the needs of the service
Autonomy
Essential
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
