Administrator

Job description

Job responsibilities

Receptionist - Job Description

Job Title:Administrator

Responsible to:Senior Receptionist / Practice Manager

Responsible for:N/A

Job Purpose:To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1.Making appointments

2.Taking requests for prescriptions from housebound patients

3.Giving out results

4.Ambulance transport bookings for on the day service

5.Home visit requests

6.Deal with general enquiries and complaints

7.Contacting other providers

Reception Duties

8.Register new patients and temporary residents, when required

9.Greet and direct patients and visitors

10.Making appointments

11.Handing out prescriptions

12.Ensure outstanding queries are explained and handed over to next shift, as necessary

13.Respond to needs of doctors and nurses during surgery

14.Collect payments from patients for non-NHS services

15.Deal with general enquiries and complaints

Filing

16.Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)

Prescriptions

17.Dealing with requests for repeat prescriptions

18.Raising prescriptions as per Practice protocols

19.Dealing with queries relating to prescriptions

General

20.Input and extract information from Practice computer system

21.Observe health and safety guidelines at all times

22.Observe Confidentiality policy and guidelines at all times

23.Maintaining security in accordance with practice protocols

24.Maintain a good working knowledge of practice IT and Telephone systems

25.Support the equality, diversity and rights of patients, carers and colleagues

26.Have an overview/ responsibility of admin tasks (eg. cytology admin, recalls)

27.Communicate effectively with team members and patients.

28.General housekeeping (e.g. keeping reception and waiting areas tidy

29.Any other reasonable duties as necessary

Person Specification

Experience

Desirable

• Experience of working within the NHS
• Experience of working in General Practice
• Experience of working within GP Medical Reception
• Experience of working as a medical secretary

Knowledge

Essential

• Knowledge of SystmOne

Desirable

• Health & Safety

Behaviours

Essential

• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Adaptability
• Using initiative
• Team working
• Self motivated
• Flexibility
• Confidentiality

Qualifications

Essential

• Good standard of general education

Desirable

• GCSE Mathematics C or above
• GCSE English C or above

Skills

Essential

• Excellent communication skills (Written and Oral)
• IT skills Experience with Microsoft Office
• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills
• Ability to work under pressure
• Ability to work to strict guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PartnersHealth

Address

West Bridgford Medical Centre

97 Musters Road

West Bridgford

Nottingham

NG2 7PX

Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)