Job summary
Are you an experienced and motivated manager with a passion for leading teams and improving patient care? We are seeking an experienced Practice Manager to join our friendly, forward-thinking GP practice in West Bridgford.
As a key member of our leadership team, you will provide strategic and operational management to ensure the smooth, efficient, and effective running of the practice. You will work closely with the GP partners and wider team to deliver high-quality primary care services to our local community.
Main duties of the job
Key Responsibilities
- Lead and manage the day-to-day operations of the practice
- Oversee HR processes including recruitment, performance management, and staff development
- Manage practice finances, budgets, and business planning
- Support compliance with CQC, NHS, and contractual requirements
- Drive service improvement and efficiency across clinical and administrative teams
- Maintain strong relationships with patients, staff, and external stakeholders
About You
Were looking for someone who:
- Has proven management experience, ideally within a GP practice or healthcare setting
- Demonstrates strong HR and financial management skills
- Is highly organised, with excellent communication and leadership abilities
- Understands the challenges and opportunities within primary care
- Is proactive, resilient, and committed to continuous improvement
About us
Why Join Us?
- Supportive GP partners and experienced clinical/admin teams
- Opportunity to make a real impact in a well-established, respected practice
- Competitive salary and benefits package
- A positive, collaborative working culture
Details
Date posted
14 October 2025
Pay scheme
Other
Salary
£40,000 to £45,000 a year FTE
Contract
Permanent
Working pattern
Part-time
Reference number
A0045-25-0086
Job locations
West Bridgford Medical Centre
97 Musters Road
West Bridgford
Nottingham
NG2 7PX
Job description
Job responsibilities
Job Title: Practice Manager
Responsible to: The Partners
Responsible for: All Salaried and Contracted Staff
Job Purpose: Provide strategic and operational leadership and management skills to enable the Practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.
Duties and Responsibilities
Strategic, Management and Planning
o Keep abreast of current affairs and identify potential threats and opportunities
o Contribute to Practice strategy; formulate objectives and research and develop ideas for future Practice development
o Monitor and evaluate performance of the Practice team against objectives; identify and manage change
o Develop and maintain effective communication both within the Practice and with relevant outside agencies
o Prepare and update the Practice Development Plan, oversee the implementation of the aims and objectives
o Assess and evaluate accommodation requirements and manage development and expansion plans
Financial Management
o Manage Practice budgets and seek to maximise income
o Through negotiation with the commissioning bodies and NHS England, and preparation and submission of regular development plans, ensure the Practice receives an appropriate and equitable allocation of resources
o Understand and report on the financial implications of contract and legislation changes
o Manage Practice accounts; submit periodic and year-end figures promptly and liaise with the Practice accountant
o Monitor cash-flow, prepare regular forecasts and reports to the partners
o Manage and monitor the staff payroll system, PAYE and pensions for Practice staff and maintain appropriate records
o Manage systems for handling and recording of cash and cheques and petty cash.
o Monitor QOF to ensure maximum points are achieved. Monitor and claim for income due from enhanced service claims .
Human Resources
o Oversee the recruitment and retention of staff and provide a general personnel management service
o Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff
o Manage staffing levels within target budgets
o Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role
o Develop and implement effective staff appraisal and performance monitoring systems
o Support and mentor staff, both as individuals and as team members
o Maintain up-to-date HR documentation (including job descriptions, employment contracts with variances, staff handbook) in line with employment legislation
o Implement effective systems for the resolution of disputes and grievances
o Keep abreast of changes in employment legislation
Organisational
o Convene meetings, prepare agendas and ensure distribution of minutes as necessary
o Develop Practice protocols, procedures, and other practice documentation. Review and update as required
o Ensure that Practice premises and equipment are properly maintained and cleaned and that adequate fire prevention and security systems are in place
o Manage the procurement of Practice equipment, supplies and services within target budgets
o Develop and review Health & Safety policies and procedures and keep abreast of current legislation
o Arrange appropriate insurance cover
o Ensure that the Practice has adequate business continuity procedures in place
Patient Services
o Adopt a strategic approach to the development and management of patient services
o Ensure service development and delivery is in accordance with local and national guidelines and that the Practice complies with NHS contractual obligations in relation to patient care
o Act as the Practices carers champion
o Maintain registration policies and monitor patient turnover and capitation
o Develop and implement an effective complaints management and significant event reporting systems
o Oversee and/or organise surgery timetables, duty rotas and holiday cover together with the appointments system
o Routinely monitor and assess Practice performance against patient access and demand management targets
o Liaise with patient groups and take an active role with the Practice PPG
Information Technology and Data Services
o Evaluate and plan Practice IT implementation and modernisation acting as the Practice contact with the contracted ICT support organisation(s), together with ensuring that there is adequate and appropriate support for the Practices systems and infrastructure
o Keep abreast of the latest IT developments in all aspects of primary care and regularly update the Practice team
o Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training
o Ensure that the Practice has effective IT data security and back-up regimes
o Liaise with the commissioning organisation(s) and NHS England regarding systems procurement, IT funding and national IT development programmes.
o Develop and maintain the Practices website
o Ensure that the Clinical software and other associated systems are used in the most appropriate and effective manner by all staff
o Act as the RA for the organisation
Information Governance & Confidentiality
o Responsible as the Information Governance lead and Information Asset Owner (IAO). To assist the Senior Information Risk Owner as Liaison Officer, acting up as required
o Ensure that all appropriate IG records and submissions are completed to the highest standards
o Manage all subject access requests and ensure that these and other requests for medical information are processed and provided appropriately
o Ensure that all policies are up to date regarding information governance
o To promote and adhere to the following:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Equality and Diversity
o Support the equality, diversity and rights of patients, carers and colleagues
o Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
o Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
o Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights
Health and Safety
o Act as the Practice health and safety lead
o Assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy
o Carry out timely risk assessments in all relevant work activities and undertake such activities in a way that manages those risks
o Liaise with the Infection Control lead using appropriate procedures, maintaining work areas in a tidy and safe way and free from hazards
o Ensure training, knowledge and skills are up to date and that these are used effectively
o To report potential risks identified and to ensure any reported risks are handles appropriately
Quality
o Ensure the Practice meets and exceeds the standards set by the Care Quality Commission and is placed to evidence this
o Effectively manage own time, workload and resources
o Work effectively with individuals in other agencies to meet patient needs
o Assess own performance and take accountability for own actions, either directly or under supervision
o Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
o Actively help develop & implement integrated quality systems in conjunction with other practices
Communication
o Recognise the importance of effective communication within the team and with all other stakeholders
o Recognize peoples needs for alternative methods of communication and respond accordingly
o Communicate effectively with patients, carers and all other stakeholders
Implementation of Services
o Apply Practice policies, standards and guidance
o Discuss with stakeholders how the policies, standards and guidelines will affect own work
o Participate in audits where appropriate
o Manage all aspects of the estates function working with site management and NHS Property Services to ensure a safe and clean building that conforms to all relevant legislation
Other
o Attend meetings and participate in workgroups. Some evening and weekend work may be required.
o As the above is not exhaustive, manage and carry out other projects and tasks as directed by the Partners or as circumstances dictate
Job description
Job responsibilities
Job Title: Practice Manager
Responsible to: The Partners
Responsible for: All Salaried and Contracted Staff
Job Purpose: Provide strategic and operational leadership and management skills to enable the Practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.
Duties and Responsibilities
Strategic, Management and Planning
o Keep abreast of current affairs and identify potential threats and opportunities
o Contribute to Practice strategy; formulate objectives and research and develop ideas for future Practice development
o Monitor and evaluate performance of the Practice team against objectives; identify and manage change
o Develop and maintain effective communication both within the Practice and with relevant outside agencies
o Prepare and update the Practice Development Plan, oversee the implementation of the aims and objectives
o Assess and evaluate accommodation requirements and manage development and expansion plans
Financial Management
o Manage Practice budgets and seek to maximise income
o Through negotiation with the commissioning bodies and NHS England, and preparation and submission of regular development plans, ensure the Practice receives an appropriate and equitable allocation of resources
o Understand and report on the financial implications of contract and legislation changes
o Manage Practice accounts; submit periodic and year-end figures promptly and liaise with the Practice accountant
o Monitor cash-flow, prepare regular forecasts and reports to the partners
o Manage and monitor the staff payroll system, PAYE and pensions for Practice staff and maintain appropriate records
o Manage systems for handling and recording of cash and cheques and petty cash.
o Monitor QOF to ensure maximum points are achieved. Monitor and claim for income due from enhanced service claims .
Human Resources
o Oversee the recruitment and retention of staff and provide a general personnel management service
o Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff
o Manage staffing levels within target budgets
o Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role
o Develop and implement effective staff appraisal and performance monitoring systems
o Support and mentor staff, both as individuals and as team members
o Maintain up-to-date HR documentation (including job descriptions, employment contracts with variances, staff handbook) in line with employment legislation
o Implement effective systems for the resolution of disputes and grievances
o Keep abreast of changes in employment legislation
Organisational
o Convene meetings, prepare agendas and ensure distribution of minutes as necessary
o Develop Practice protocols, procedures, and other practice documentation. Review and update as required
o Ensure that Practice premises and equipment are properly maintained and cleaned and that adequate fire prevention and security systems are in place
o Manage the procurement of Practice equipment, supplies and services within target budgets
o Develop and review Health & Safety policies and procedures and keep abreast of current legislation
o Arrange appropriate insurance cover
o Ensure that the Practice has adequate business continuity procedures in place
Patient Services
o Adopt a strategic approach to the development and management of patient services
o Ensure service development and delivery is in accordance with local and national guidelines and that the Practice complies with NHS contractual obligations in relation to patient care
o Act as the Practices carers champion
o Maintain registration policies and monitor patient turnover and capitation
o Develop and implement an effective complaints management and significant event reporting systems
o Oversee and/or organise surgery timetables, duty rotas and holiday cover together with the appointments system
o Routinely monitor and assess Practice performance against patient access and demand management targets
o Liaise with patient groups and take an active role with the Practice PPG
Information Technology and Data Services
o Evaluate and plan Practice IT implementation and modernisation acting as the Practice contact with the contracted ICT support organisation(s), together with ensuring that there is adequate and appropriate support for the Practices systems and infrastructure
o Keep abreast of the latest IT developments in all aspects of primary care and regularly update the Practice team
o Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training
o Ensure that the Practice has effective IT data security and back-up regimes
o Liaise with the commissioning organisation(s) and NHS England regarding systems procurement, IT funding and national IT development programmes.
o Develop and maintain the Practices website
o Ensure that the Clinical software and other associated systems are used in the most appropriate and effective manner by all staff
o Act as the RA for the organisation
Information Governance & Confidentiality
o Responsible as the Information Governance lead and Information Asset Owner (IAO). To assist the Senior Information Risk Owner as Liaison Officer, acting up as required
o Ensure that all appropriate IG records and submissions are completed to the highest standards
o Manage all subject access requests and ensure that these and other requests for medical information are processed and provided appropriately
o Ensure that all policies are up to date regarding information governance
o To promote and adhere to the following:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Equality and Diversity
o Support the equality, diversity and rights of patients, carers and colleagues
o Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
o Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
o Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights
Health and Safety
o Act as the Practice health and safety lead
o Assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy
o Carry out timely risk assessments in all relevant work activities and undertake such activities in a way that manages those risks
o Liaise with the Infection Control lead using appropriate procedures, maintaining work areas in a tidy and safe way and free from hazards
o Ensure training, knowledge and skills are up to date and that these are used effectively
o To report potential risks identified and to ensure any reported risks are handles appropriately
Quality
o Ensure the Practice meets and exceeds the standards set by the Care Quality Commission and is placed to evidence this
o Effectively manage own time, workload and resources
o Work effectively with individuals in other agencies to meet patient needs
o Assess own performance and take accountability for own actions, either directly or under supervision
o Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
o Actively help develop & implement integrated quality systems in conjunction with other practices
Communication
o Recognise the importance of effective communication within the team and with all other stakeholders
o Recognize peoples needs for alternative methods of communication and respond accordingly
o Communicate effectively with patients, carers and all other stakeholders
Implementation of Services
o Apply Practice policies, standards and guidance
o Discuss with stakeholders how the policies, standards and guidelines will affect own work
o Participate in audits where appropriate
o Manage all aspects of the estates function working with site management and NHS Property Services to ensure a safe and clean building that conforms to all relevant legislation
Other
o Attend meetings and participate in workgroups. Some evening and weekend work may be required.
o As the above is not exhaustive, manage and carry out other projects and tasks as directed by the Partners or as circumstances dictate
Person Specification
Qualifications
Essential
- Experience Practice Management in a health care setting
- Proven experience of Financial management
- Proven experience of Human Resources and People Management
- Premises management experience
- Project Management experience
- Evidence of CPD
Desirable
- Education to a degree level
- Relevant management or accounting qualification
Person Specification
Qualifications
Essential
- Experience Practice Management in a health care setting
- Proven experience of Financial management
- Proven experience of Human Resources and People Management
- Premises management experience
- Project Management experience
- Evidence of CPD
Desirable
- Education to a degree level
- Relevant management or accounting qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
PartnersHealth
Address
West Bridgford Medical Centre
97 Musters Road
West Bridgford
Nottingham
NG2 7PX
Employer's website
Employer details
Employer name
PartnersHealth
Address
West Bridgford Medical Centre
97 Musters Road
West Bridgford
Nottingham
NG2 7PX
Employer's website
Employer contact details
For questions about the job, contact:
Details
Date posted
14 October 2025
Pay scheme
Other
Salary
£40,000 to £45,000 a year FTE
Contract
Permanent
Working pattern
Part-time
Reference number
A0045-25-0086
Job locations
West Bridgford Medical Centre
97 Musters Road
West Bridgford
Nottingham
NG2 7PX