PartnersHealth

PCN/General Practice Team Leader

The closing date is 23 July 2025

Job summary

PartnersHealth are seeking a highly motivated and organised individual with a commitment to delivering high-quality patient services to join our team as a Primary Care Network Team Leader. This role offers an excellent opportunity for a professional looking to contribute to the coordination and improvement of primary care services across Rushcliffe.

As a PCN Team leader you will provide high-quality leadership and line management to our Care Coordination team and support the smooth running of patient-facing services across our Rushcliffe practices.

About the Role

As PCN Team Leader, youll:

  • Lead and manage the Care Coordination team across all Rushcliffe PCN practices
  • Oversee the day-to-day operations of patient support services and ensure high standards of care and communication
  • Provide operational and leadership support to practices, including acting as a Practice Team Leader when needed
  • Support implementation of service changes and manage Enhanced Access provision along side the PCN Service Manager
  • Liaise with internal and external stakeholders to improve services, resolve issues, and implement best practices

Main duties of the job

What Were Looking For

Essential:

  • Previous team leadership or management experience, ideally in a healthcare setting
  • Strong interpersonal and communication skills
  • Excellent IT literacy (including Microsoft Office and ideally SystmOne)
  • A proactive and flexible approach with the ability to prioritise and self-manage
  • Full UK Driving Licence and access to a vehicle

Desirable:

  • Management qualification
  • Experience working in General Practice or Primary Care
  • Knowledge of clinical audits, Quality and Outcomes Framework (QOF), and IIF indicators

About us

Why Join Us?

Youll be part of a forward-thinking organisation that values teamwork, innovation, and high-quality care. We offer:

  • A supportive and collaborative team environment
  • Opportunities for professional development
  • Involvement in shaping the future of primary care delivery in Rushcliffe

Details

Date posted

09 July 2025

Pay scheme

Other

Salary

£29,721 to £34,219 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A0045-25-0061

Job locations

Embankment Primary Care Centre

Wilford Lane

West Bridgford

Nottingham

NG2 7SD


Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE - PCN Team leader

REPORTS TO - PCN Service Manager

HOURS - 37.5 hours

PAY - £29,721 - £34,219

LOCATION - Across Rushcliff

Job Summary:

Provide line management to the PCN Care Coordination core team and provide support services to PCN practices to ensure excellent patient care. Act as a General Practice Team Leader when required, providing high quality leadership to practice staff in line with PartnersHealth operational objectives

Job responsibilities:

  • To lead & line manage the PCN Care Coordination core team
  • To establish & lead meetings across the PCN to support this: establishing care co/reception/med sec forums
  • Provide training on relevant clinical system to the Care Coordination team and wider practice teams where necessary
  • To work within practices as & when required to support operational sustainability
  • Provide cover as Practice Team Leader when required
  • To work across all PCN practices to support implementation of change
  • Ensure the smooth running of the Rushcliffe Enhanced Access service on behalf of practices by monitoring and co-ordinating rotas and services to meet the population demand
  • Ensure the smooth running of other PCN services such as the Mental Health Practitioner service

Management of staff:

To lead & line manage the PCN Core Care Coordination team across the PCN

  • Organisation of rotas (appointment booking and annual leave) are implemented to always ensure an adequate and safe level of staff
  • Assist in monitoring and evaluating performance of staff against objectives, help to identify and manage change
  • Monitor relevant day to day administration, in relation to patient services ensuring it remains effective
  • Maintain effective communication both within the Practice and within all the relevant agencies
  • Arrange team meetings; prepare agendas and distribution of minutes as necessary
  • Assist the PCN Service Manager in the implementation of all local and /or national enhanced services where the Practices are participating
  • Assist in the development of protocols, review and update as required in conjunction with the PartnersHealth management team
  • Organise and manage meetings to promote good team working across the practice teams
  • Liaise closely with all other members of the Primary Care team (internally and externally)
  • Responsible for recruitment & selection, supervision, appraisals, organisation of team a/l, first line for sickness, disciplinary etc

Information Technology:

  • Act as a subject matter expert of IT/Telephony services within the Practices and ensure that the use of the systems is maximised
  • Liaise with NHIS and other IT providers to solve IT problems and ensure a smooth running of practice information systems

Patient Services:

  • Always ensure compliance with patient confidentiality, in line with current legislation
  • Working with the Practice Team, ensure the relevant patient services are provided and maintained
  • Ensure all patient information is accurate, easily accessible and kept up to date
  • Participate in regular audits across all services regarding patient satisfaction conducted in conjunction with the reception team and phone system audit
  • Be the first point of contact of for complaints and resolve as appropriately, ensuring relevant reporting of complaints and incidents
  • Initiate, develop and maintain excellent third-party relationships, e.g.: patient group and other stakeholders to grow, maintain and support services and performance delivery
  • To develop understanding of all current PCN services i.e. Enhanced Access, mental health practitioners, spirometry & ensure care coordination support to these teams is optimal
  • To ensure admin activities such as rota management, clinical system support and referral processes are maintained along side the Care Coordinator teams
  • To develop understanding of IIF indicators & processes required to support monitoring of achievement
  • To work alongside the PCN Service Manger to deliver contractual obligations for the Rushcliffe Enhanced Access Service

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Partnership as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Partnership may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality:

The post-holder will strive to maintain quality within the PCN, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly.

Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE - PCN Team leader

REPORTS TO - PCN Service Manager

HOURS - 37.5 hours

PAY - £29,721 - £34,219

LOCATION - Across Rushcliff

Job Summary:

Provide line management to the PCN Care Coordination core team and provide support services to PCN practices to ensure excellent patient care. Act as a General Practice Team Leader when required, providing high quality leadership to practice staff in line with PartnersHealth operational objectives

Job responsibilities:

  • To lead & line manage the PCN Care Coordination core team
  • To establish & lead meetings across the PCN to support this: establishing care co/reception/med sec forums
  • Provide training on relevant clinical system to the Care Coordination team and wider practice teams where necessary
  • To work within practices as & when required to support operational sustainability
  • Provide cover as Practice Team Leader when required
  • To work across all PCN practices to support implementation of change
  • Ensure the smooth running of the Rushcliffe Enhanced Access service on behalf of practices by monitoring and co-ordinating rotas and services to meet the population demand
  • Ensure the smooth running of other PCN services such as the Mental Health Practitioner service

Management of staff:

To lead & line manage the PCN Core Care Coordination team across the PCN

  • Organisation of rotas (appointment booking and annual leave) are implemented to always ensure an adequate and safe level of staff
  • Assist in monitoring and evaluating performance of staff against objectives, help to identify and manage change
  • Monitor relevant day to day administration, in relation to patient services ensuring it remains effective
  • Maintain effective communication both within the Practice and within all the relevant agencies
  • Arrange team meetings; prepare agendas and distribution of minutes as necessary
  • Assist the PCN Service Manager in the implementation of all local and /or national enhanced services where the Practices are participating
  • Assist in the development of protocols, review and update as required in conjunction with the PartnersHealth management team
  • Organise and manage meetings to promote good team working across the practice teams
  • Liaise closely with all other members of the Primary Care team (internally and externally)
  • Responsible for recruitment & selection, supervision, appraisals, organisation of team a/l, first line for sickness, disciplinary etc

Information Technology:

  • Act as a subject matter expert of IT/Telephony services within the Practices and ensure that the use of the systems is maximised
  • Liaise with NHIS and other IT providers to solve IT problems and ensure a smooth running of practice information systems

Patient Services:

  • Always ensure compliance with patient confidentiality, in line with current legislation
  • Working with the Practice Team, ensure the relevant patient services are provided and maintained
  • Ensure all patient information is accurate, easily accessible and kept up to date
  • Participate in regular audits across all services regarding patient satisfaction conducted in conjunction with the reception team and phone system audit
  • Be the first point of contact of for complaints and resolve as appropriately, ensuring relevant reporting of complaints and incidents
  • Initiate, develop and maintain excellent third-party relationships, e.g.: patient group and other stakeholders to grow, maintain and support services and performance delivery
  • To develop understanding of all current PCN services i.e. Enhanced Access, mental health practitioners, spirometry & ensure care coordination support to these teams is optimal
  • To ensure admin activities such as rota management, clinical system support and referral processes are maintained along side the Care Coordinator teams
  • To develop understanding of IIF indicators & processes required to support monitoring of achievement
  • To work alongside the PCN Service Manger to deliver contractual obligations for the Rushcliffe Enhanced Access Service

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Partnership as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Partnership may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality:

The post-holder will strive to maintain quality within the PCN, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Academic/Vocational Qualifications

Essential

  • Numerate and IT literate including use of Microsoft Office
  • O/GCSE/CSE level qualification in English and Maths or equivalent
  • A demonstrable commitment to professional development
  • UK Driving License and access to own vehicle

Desirable

  • Management Qualification

Knowledge/Skills

Essential

  • Ability to analyse data using (principally) Microsoft Excel
  • Experience of complex administration and record keeping in an office environment
  • Ability to understand and learn new software and administrative procedures
  • Understanding of data security
  • Technical knowledge of systmone including ability to run reports & analyse information
  • Ability to organise & lead a group
  • Project management skills
  • Communication skills
  • Ability to critically appraise situations to determine best course of action to achieve required objective

Desirable

  • Clinical Audit
  • An understanding of the Quality & Outcomes Framework
  • Experience of clinical systems

Experience

Essential

  • Experience of dealing with external organisations at management level
  • Experience of dealing with members of the public
  • Previous management or supervisory experience including a range of HR responsibilities
  • Experience within a health care setting
  • Running customer focus groups
  • Knowledge of SystmOne
  • Experience of working in General practice
  • Experience of leading & managing a team
  • Experience of implementing change
  • Flexible positive approach to work
  • Resilience to withstand challenge

Qualities/Attributes

Essential

  • Ability to work autonomously and initiate / self-direct own workload
  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Ability to use own judgement, resource fulness and common sense
  • Ability to work without direct supervision and determine own workload priorities
  • Ability to work as part of an integrated multi-skilled team
  • Able to work under pressure and remain calm
  • Able to work in a changing environment
  • Able to use own initiative
  • Flexible and adaptable
Person Specification

Academic/Vocational Qualifications

Essential

  • Numerate and IT literate including use of Microsoft Office
  • O/GCSE/CSE level qualification in English and Maths or equivalent
  • A demonstrable commitment to professional development
  • UK Driving License and access to own vehicle

Desirable

  • Management Qualification

Knowledge/Skills

Essential

  • Ability to analyse data using (principally) Microsoft Excel
  • Experience of complex administration and record keeping in an office environment
  • Ability to understand and learn new software and administrative procedures
  • Understanding of data security
  • Technical knowledge of systmone including ability to run reports & analyse information
  • Ability to organise & lead a group
  • Project management skills
  • Communication skills
  • Ability to critically appraise situations to determine best course of action to achieve required objective

Desirable

  • Clinical Audit
  • An understanding of the Quality & Outcomes Framework
  • Experience of clinical systems

Experience

Essential

  • Experience of dealing with external organisations at management level
  • Experience of dealing with members of the public
  • Previous management or supervisory experience including a range of HR responsibilities
  • Experience within a health care setting
  • Running customer focus groups
  • Knowledge of SystmOne
  • Experience of working in General practice
  • Experience of leading & managing a team
  • Experience of implementing change
  • Flexible positive approach to work
  • Resilience to withstand challenge

Qualities/Attributes

Essential

  • Ability to work autonomously and initiate / self-direct own workload
  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Ability to use own judgement, resource fulness and common sense
  • Ability to work without direct supervision and determine own workload priorities
  • Ability to work as part of an integrated multi-skilled team
  • Able to work under pressure and remain calm
  • Able to work in a changing environment
  • Able to use own initiative
  • Flexible and adaptable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PartnersHealth

Address

Embankment Primary Care Centre

Wilford Lane

West Bridgford

Nottingham

NG2 7SD


Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)

Employer details

Employer name

PartnersHealth

Address

Embankment Primary Care Centre

Wilford Lane

West Bridgford

Nottingham

NG2 7SD


Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Suzy Lyon

suzy.lyon@nhs.net

Details

Date posted

09 July 2025

Pay scheme

Other

Salary

£29,721 to £34,219 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A0045-25-0061

Job locations

Embankment Primary Care Centre

Wilford Lane

West Bridgford

Nottingham

NG2 7SD


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