Job responsibilities
JOB DESCRIPTION
JOB TITLE - PCN Team leader
REPORTS TO - PCN Service Manager
HOURS - 37.5 hours
PAY - £29,721 - £34,219
LOCATION - Across Rushcliff
Job Summary:
Provide line management to the PCN Care Coordination core team and provide support services to PCN practices to ensure excellent patient care. Act as a General Practice Team Leader when required, providing high quality leadership to practice staff in line with PartnersHealth operational objectives
Job responsibilities:
- To lead & line manage the PCN Care Coordination core team
- To establish & lead meetings across the PCN to support this: establishing care co/reception/med sec forums
- Provide training on relevant clinical system to the Care Coordination team and wider practice teams where necessary
- To work within practices as & when required to support operational sustainability
- Provide cover as Practice Team Leader when required
- To work across all PCN practices to support implementation of change
- Ensure the smooth running of the Rushcliffe Enhanced Access service on behalf of practices by monitoring and co-ordinating rotas and services to meet the population demand
- Ensure the smooth running of other PCN services such as the Mental Health Practitioner service
Management of staff:
To lead & line manage the PCN Core Care Coordination team across the PCN
- Organisation of rotas (appointment booking and annual leave) are implemented to always ensure an adequate and safe level of staff
- Assist in monitoring and evaluating performance of staff against objectives, help to identify and manage change
- Monitor relevant day to day administration, in relation to patient services ensuring it remains effective
- Maintain effective communication both within the Practice and within all the relevant agencies
- Arrange team meetings; prepare agendas and distribution of minutes as necessary
- Assist the PCN Service Manager in the implementation of all local and /or national enhanced services where the Practices are participating
- Assist in the development of protocols, review and update as required in conjunction with the PartnersHealth management team
- Organise and manage meetings to promote good team working across the practice teams
- Liaise closely with all other members of the Primary Care team (internally and externally)
- Responsible for recruitment & selection, supervision, appraisals, organisation of team a/l, first line for sickness, disciplinary etc
Information Technology:
- Act as a subject matter expert of IT/Telephony services within the Practices and ensure that the use of the systems is maximised
- Liaise with NHIS and other IT providers to solve IT problems and ensure a smooth running of practice information systems
Patient Services:
- Always ensure compliance with patient confidentiality, in line with current legislation
- Working with the Practice Team, ensure the relevant patient services are provided and maintained
- Ensure all patient information is accurate, easily accessible and kept up to date
- Participate in regular audits across all services regarding patient satisfaction conducted in conjunction with the reception team and phone system audit
- Be the first point of contact of for complaints and resolve as appropriately, ensuring relevant reporting of complaints and incidents
- Initiate, develop and maintain excellent third-party relationships, e.g.: patient group and other stakeholders to grow, maintain and support services and performance delivery
- To develop understanding of all current PCN services i.e. Enhanced Access, mental health practitioners, spirometry & ensure care coordination support to these teams is optimal
- To ensure admin activities such as rota management, clinical system support and referral processes are maintained along side the Care Coordinator teams
- To develop understanding of IIF indicators & processes required to support monitoring of achievement
- To work alongside the PCN Service Manger to deliver contractual obligations for the Rushcliffe Enhanced Access Service
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Partnership as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Partnership may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Quality:
The post-holder will strive to maintain quality within the PCN, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly.
