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PartnersHealth

Care Navigator

The closing date is 27 June 2025

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Job summary

We are looking to recruit a confident and dynamic person to greet patients and answer telephones in a professional and courteous manner, direct calls, take messages, and provide a first class service to patients of the Practice at our busy Bingham surgery. Additional duties will include the undertaking of general administration tasks, pulling and filing of patient notes, handling incoming and outgoing post and accurately inputting data onto our clinical systems to ensure patient records remain current and up to date.

Main duties of the job

The successful applicant will have an outgoing and enthusiastic personality, flexibility to meet the needs of the organisation, be IT literate and have a desire to grow and succeed within the organisational structure. Use of own transport with business use insurance is essential as travelling between sites may be required.

About us

A background in a related administrative role would be useful but is not essential but a desire to learn is a must. Training will be provided to the right candidate. Previous applicants need not apply.

Due to high volume of applicants, only successful candidates will be contacted, and we reserve the right to close the advertisement early.

Details

Date posted

13 June 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0045-25-0053

Job locations

Rivermead

Cotgrave

Nottingham

NG12 3UQ


Job description

Job responsibilities

Care Navigator - Job Description

Job Title:

Care Navigator with Reception Duties

Responsible to:

Care Navigation Hub Team Leader & Senior

Responsible for:

N/A

Job Purpose:

To ensure that the Care Navigation Hub & Reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Care Navigation Hub Duties

1.

Making appointments and assisting with Triage forms

2.

Taking requests for prescriptions from housebound patients

3.

Maintaining Admin inboxes with patient requests and queries

4.

Giving out results

5.

Home visit requests

6.

Deal with general enquiries

7.

Contacting other providers

Reception Duties

8.

Greet and direct patients and visitors

9.

Multisite practice so reception cover need at all 3 sites

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Deal with general enquiries

Filing

15.

Filing and retrieving paperwork as requested (e.g. Lloyd George envelopes)

Prescriptions

16.

Dealing with requests for repeat prescriptions

17.

Dealing with queries relating to prescriptions

General

18.

Input and extract information from Practice computer system

19.

Observe health and safety guidelines at all times

20.

General housekeeping (e.g. keeping reception and waiting areas tidy)

21.

Any other reasonable duties as necessary

22.

Observe Confidentiality policy and guidelines at all times

23.

Opening up / locking up of practice premises and maintaining security in accordance with practice protocols

24.

Have an overview of admin tasks (eg. cytology admin, recalls)

Job description

Job responsibilities

Care Navigator - Job Description

Job Title:

Care Navigator with Reception Duties

Responsible to:

Care Navigation Hub Team Leader & Senior

Responsible for:

N/A

Job Purpose:

To ensure that the Care Navigation Hub & Reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Care Navigation Hub Duties

1.

Making appointments and assisting with Triage forms

2.

Taking requests for prescriptions from housebound patients

3.

Maintaining Admin inboxes with patient requests and queries

4.

Giving out results

5.

Home visit requests

6.

Deal with general enquiries

7.

Contacting other providers

Reception Duties

8.

Greet and direct patients and visitors

9.

Multisite practice so reception cover need at all 3 sites

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Deal with general enquiries

Filing

15.

Filing and retrieving paperwork as requested (e.g. Lloyd George envelopes)

Prescriptions

16.

Dealing with requests for repeat prescriptions

17.

Dealing with queries relating to prescriptions

General

18.

Input and extract information from Practice computer system

19.

Observe health and safety guidelines at all times

20.

General housekeeping (e.g. keeping reception and waiting areas tidy)

21.

Any other reasonable duties as necessary

22.

Observe Confidentiality policy and guidelines at all times

23.

Opening up / locking up of practice premises and maintaining security in accordance with practice protocols

24.

Have an overview of admin tasks (eg. cytology admin, recalls)

Person Specification

Behaviours

Essential

  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality

Skills

Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • Driving Licence and access to own transport

Knowledge

Desirable

  • Knowledge of SystmOne

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of reception work
  • Experience of working within General Practice

Qualifications

Essential

  • Good standard of general education

Desirable

  • GCSE Mathematics C or above
  • GCSE English C or above
  • AMSPAR Receptionist certificate
  • NVQII in Customer Care
Person Specification

Behaviours

Essential

  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality

Skills

Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • Driving Licence and access to own transport

Knowledge

Desirable

  • Knowledge of SystmOne

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of reception work
  • Experience of working within General Practice

Qualifications

Essential

  • Good standard of general education

Desirable

  • GCSE Mathematics C or above
  • GCSE English C or above
  • AMSPAR Receptionist certificate
  • NVQII in Customer Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PartnersHealth

Address

Rivermead

Cotgrave

Nottingham

NG12 3UQ


Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)

Employer details

Employer name

PartnersHealth

Address

Rivermead

Cotgrave

Nottingham

NG12 3UQ


Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Helena Pomeroy

helena.pomeroy@nhs.net

Details

Date posted

13 June 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0045-25-0053

Job locations

Rivermead

Cotgrave

Nottingham

NG12 3UQ


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