Job responsibilities
Job Description Receptionist /
Administrator
Job Title:
Receptionist / Administrator
Responsible to:
Operations Manager
Responsible for:
N/A
Job Purpose:
To ensure that the Reception and Administration
functioning of the Practice runs smoothly, provides a high level of service
to patients, doctors, nurses and other members of the Practice team
Duties and
Responsibilities
Telephone Duties
Making appointments
Taking, and passing on, messages
Confirming No Action Required results and making
appointments to discuss results
Signpost callers to the appropriate healthcare
professional
Home visit requests
Deal with general enquiries and first level complaints
Contacting patients, other team members and associated
healthcare agencies and providers
Reception Duties
Greet and direct patients and visitors
Register new patients and temporary residents
Making appointments
Handing out prescriptions
Ensure outstanding queries are explained and handed over
to colleagues as necessary
Respond to requests of doctors and nurses during surgery
Collect payments from patients for non-NHS services
Deal with general enquiries and complaints
Keep Reception & Waiting Room area tidy and
presentable
Filing
Filing and retrieving paperwork as requested (eg. Lloyd
George envelopes)
Prescriptions
Dealing with requests and queries relating to repeat
prescriptions
Raising prescriptions as per Practice protocols
General
Assist the Practice Management Team with management tasks
and the general administration of the practice
Input and extract information from Practice computer
system
Deal with SystmConnect on a daily basis actioning and
assigning tasks as appropriate
Register New patients onto the system on a daily basis
Scan incoming correspondence and documents to patient
records on a daily basis
Ensure all requests for photocopying are carried out daily
Shred confidential information on a daily basis
Print summaries and attached documentation from patient
notes for inclusion in Lloyd George envelopes and onward transmission to
health authority when patients leave the Practice
Summarise medical records
Tidy all Lloyd George envelopes received into the Practice
ensuring all papers are in date order and neatly filed
General housekeeping
Have an overview of admin tasks (eg. cytology admin,
recalls)
Opening up / locking up of practice premises and
maintaining security in accordance with practice protocols
Observe health and safety guidelines at all times
Observe Confidentiality policy and guidelines at all times
Any other reasonable duties as necessary
GP Assistance
Submit referrals to the appropriate organisations on the
instruction of the GPs
Deal with queries from patients and providers relating to
submitted referrals
Receive and coordinate requests for medical records,
insurance reports and medicals
Check Administration email account and deal with queries
as required
Job Description Receptionist /
Administrator
Job Title:
Receptionist / Administrator
Responsible to:
Operations Manager
Responsible for:
N/A
Job Purpose:
To ensure that the Reception and Administration
functioning of the Practice runs smoothly, provides a high level of service
to patients, doctors, nurses and other members of the Practice team
Duties and
Responsibilities
Telephone Duties
Making appointments
Taking, and passing on, messages
Confirming No Action Required results and making
appointments to discuss results
Signpost callers to the appropriate healthcare
professional
Home visit requests
Deal with general enquiries and first level complaints
Contacting patients, other team members and associated
healthcare agencies and providers
Reception Duties
Greet and direct patients and visitors
Register new patients and temporary residents
Making appointments
Handing out prescriptions
Ensure outstanding queries are explained and handed over
to colleagues as necessary
Respond to requests of doctors and nurses during surgery
Collect payments from patients for non-NHS services
Deal with general enquiries and complaints
Keep Reception & Waiting Room area tidy and
presentable
Filing
Filing and retrieving paperwork as requested (eg. Lloyd
George envelopes)
Prescriptions
Dealing with requests and queries relating to repeat
prescriptions
Raising prescriptions as per Practice protocols
General
Assist the Practice Management Team with management tasks
and the general administration of the practice
Input and extract information from Practice computer
system
Deal with SystmConnect on a daily basis actioning and
assigning tasks as appropriate
Register New patients onto the system on a daily basis
Scan incoming correspondence and documents to patient
records on a daily basis
Ensure all requests for photocopying are carried out daily
Shred confidential information on a daily basis
Print summaries and attached documentation from patient
notes for inclusion in Lloyd George envelopes and onward transmission to
health authority when patients leave the Practice
Summarise medical records
Tidy all Lloyd George envelopes received into the Practice
ensuring all papers are in date order and neatly filed
General housekeeping
Have an overview of admin tasks (eg. cytology admin,
recalls)
Opening up / locking up of practice premises and
maintaining security in accordance with practice protocols
Observe health and safety guidelines at all times
Observe Confidentiality policy and guidelines at all times
Any other reasonable duties as necessary
GP Assistance
Submit referrals to the appropriate organisations on the
instruction of the GPs
Deal with queries from patients and providers relating to
submitted referrals
Receive and coordinate requests for medical records,
insurance reports and medicals
Check Administration email account and deal with queries
as required
