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Medical Receptionists

Information:

This job is now closed

Job summary

An exciting opportunity has arisen for 2 new receptionists to join our vibrant and friendly team at Ruddington Medical Centre. We are currently looking for 2 candidates to fulfil the hours below. The hours available are:

Monday: 8am - 6.30pm with a 30 minute unpaid break

Monday: 1.30pm - 6.30pm

Tuesday: 8am - 6.30pm with a 30 minute unpaid break

Wednesday: 1.30pm - 6.30pm

Thursday : 8am - 6.30pm with a 30 minute unpaid break

Friday: 8am - 6.30pm with a 30 minute unpaid break

Our current staff work a mixture of full days and half days during the week to accommodate a good work home life balance.

Main duties of the job

Having experience of dealing with the public or providing customer service is essential. Excellent communication skills, flexibility, and the ability to work under pressure are also essential. The ability to be able to do additional hours to cover planned absences is required. There are presently 8 members of the reception team who work very closely together as a team providing front line help and assistance to patients and play a vital role in delivering exceptional patient care in an ever changing and challenging environment.

NHS and SystmOne would be desirable, however full training will be given. Ruddington Medical Centre is an Accredited Training Practice. We have trainee GPs and several medical students. We were rated Good by the CQC.

About us

The practice is part of Rushcliffe Clinical Commissioning Group which is the local Practice Based Commissioning Cluster. We have continually achieved high standards against the Quality and Outcomes Framework.

This is an important job in constant contact with the public and the rewards are joining a great supportive team, modern working environment, and the NHS pension scheme. We support each member of staff and ensure everyone is appropriately trained, and in return we expect a high level of commitment, so that we can ensure we provide an excellent service for our patients.

Job Types: Full-time, Part-time

Salary: From £11.46 per hour

Expected hours: 20 37 per week

Details

Date posted

14 March 2024

Pay scheme

Other

Salary

£11.46 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0045-24-0019

Job locations

Ruddington Medical Centre

Church Street

Ruddington

Nottingham

NG11 6HD


Job description

Job responsibilities

Dr Rai & Partners

Job Description Receptionist

Job Title:

Receptionist

Responsible to:

Senior Receptionist / Practice Manager

Responsible for:

N/A

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1.

Making appointments

2.

Taking requests for prescriptions from housebound patients

3.

Giving out results

4.

Ambulance transport bookings for on the day service

5.

Home visit requests

6.

Deal with general enquiries and complaints

7.

Contacting other providers

Reception Duties

8.

Register new patients and temporary residents, when required

9.

Greet and direct patients and visitors

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Collect payments from patients for non-NHS services

15.

Deal with general enquiries and complaints

Filing

16.

Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)

Prescriptions

17.

Dealing with requests for repeat prescriptions

18.

Raising prescriptions as per Practice protocols

19.

Dealing with queries relating to prescriptions

General

20.

Input and extract information from Practice computer system

21.

Observe health and safety guidelines at all times

22.

General housekeeping (e.g. keeping reception and waiting areas tidy)

23.

Any other reasonable duties as necessary

24.

Observe Confidentiality policy and guidelines at all times

25.

Opening up / locking up of practice premises and maintaining security in accordance with practice protocols

26.

Have an overview of admin tasks (eg. cytology admin, recalls)

Job description

Job responsibilities

Dr Rai & Partners

Job Description Receptionist

Job Title:

Receptionist

Responsible to:

Senior Receptionist / Practice Manager

Responsible for:

N/A

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1.

Making appointments

2.

Taking requests for prescriptions from housebound patients

3.

Giving out results

4.

Ambulance transport bookings for on the day service

5.

Home visit requests

6.

Deal with general enquiries and complaints

7.

Contacting other providers

Reception Duties

8.

Register new patients and temporary residents, when required

9.

Greet and direct patients and visitors

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Collect payments from patients for non-NHS services

15.

Deal with general enquiries and complaints

Filing

16.

Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)

Prescriptions

17.

Dealing with requests for repeat prescriptions

18.

Raising prescriptions as per Practice protocols

19.

Dealing with queries relating to prescriptions

General

20.

Input and extract information from Practice computer system

21.

Observe health and safety guidelines at all times

22.

General housekeeping (e.g. keeping reception and waiting areas tidy)

23.

Any other reasonable duties as necessary

24.

Observe Confidentiality policy and guidelines at all times

25.

Opening up / locking up of practice premises and maintaining security in accordance with practice protocols

26.

Have an overview of admin tasks (eg. cytology admin, recalls)

Person Specification

Behaviours

Essential

  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality

Knowledge

Desirable

  • Knowledge of SystmOne

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of reception work
  • Experience of working within General Practice

Skills

Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills

Qualifications

Essential

  • Good standard of general education

Desirable

  • GCSE Mathematics C or above
  • GCSE English C or above
  • AMSPAR Receptionist certificate
  • NVQII in Customer Care
Person Specification

Behaviours

Essential

  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality

Knowledge

Desirable

  • Knowledge of SystmOne

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of reception work
  • Experience of working within General Practice

Skills

Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills

Qualifications

Essential

  • Good standard of general education

Desirable

  • GCSE Mathematics C or above
  • GCSE English C or above
  • AMSPAR Receptionist certificate
  • NVQII in Customer Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PartnersHealth

Address

Ruddington Medical Centre

Church Street

Ruddington

Nottingham

NG11 6HD


Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)

Employer details

Employer name

PartnersHealth

Address

Ruddington Medical Centre

Church Street

Ruddington

Nottingham

NG11 6HD


Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Carly Stewart

Carly.stewart2@nhs.net

01159211144

Details

Date posted

14 March 2024

Pay scheme

Other

Salary

£11.46 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0045-24-0019

Job locations

Ruddington Medical Centre

Church Street

Ruddington

Nottingham

NG11 6HD


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