Care Navigator/Receptionist

Job description

Job responsibilities

Duties

• Assist patients in understanding their healthcare options and available services.
• Coordinate appointments and follow-ups with healthcare providers.
• Maintain accurate records of patient interactions and care plans using data entry skills.
• Utilise Microsoft Office and SystmOne for documentation and communication purposes.
• Manage administration tasks such as repeat prescriptions, new registrations and general enquiries. This list is not exhaustive.
• Provide administrative support to the healthcare team as needed.
• Demonstrate professionalism in all communications, both over the phone and in written correspondence.
• Strict Confidentiality is required within this role.
• We require flexibility on days & hours, which are to be agreed, but one day must include a Friday.

Qualifications

• Previous office experience is essential to ensure smooth operations within the role.
• Strong computer skills, including proficiency in Microsoft Office.
• Excellent organisational skills to manage multiple tasks efficiently.
• Proficient typing skills for accurate data entry and documentation.
• Prior Reception experience is preferred to support administrative functions effectively but not essential.
• Demonstrated ability to maintain confidentiality and handle sensitive information with discretion. This role requires a proactive individual who is committed to enhancing the patient experience through effective navigation of healthcare services. If you are passionate about helping others and possess the necessary skills, we encourage you to apply for position as a Care Navigator.

Person Specification

Qualifications

Essential

• GCSE English & Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wollaton Park Medical Centre

Address

12 Harrow Road

Nottingham

Nottinghamshire

NG8 1FG

Employer's website

http://www.wollatonparkmedicalcentre.co.uk/ (Opens in a new tab)