Job summary
This job description is not designed to be exclusive but serves to illustrate the scope of the role.
Supporting
the Quality and Governance Manager in identifying, mitigating, managing and
monitoring risk and performance issues.
Supporting
the Quality and Governance manager in the review and implementation of
processes and policies that support good governance structures.
Supporting
the Quality and Governance Manager in liaising with internal and external
stakeholders when required.
Supporting
the Quality and Governance Manager to maintain clear oversight and effective audit
trail of all SEA & incidents.
The Governance
officer will support
the Quality and Governance Manager with all administrative tasks and
activities related to all aspects of Governance for SHP.
Main duties of the job
Ensure
the Quality and Governance folder on S drive and Teams is updated and any
necessary updates are shared with all staff via Teamnet.
Maintain
and update the policy register. Ensuring all policies are reviewed and updated
as necessary. Contacting relevant colleagues when updates are overdue.
Support
the Quality and Governance Manager in the monitoring and reviewing of the SHP
corporate risk register, ensuring the register is updated and presented to the
board quarterly.
Lead
on all aspects of SEA investigation and management.
Annually,
audit the significant events & incidents SHP have recorded to monitor trends and
identify if SEAs have reduced and patient experience and quality has improved.
Liaising
with PSMs in the production of team risk registers, and supporting their
escalation into the corporate risk register
Support
the Quality and Governance manager (and SHP overall) to ensure
compliance with Health and Social
Care Act 2008 (Regulated Activities) Regulations 2014
Annually,
audit the significant event process to ensure compliance with the policy.
Annually,
audit the complaints process to ensure compliance with the policy.
Assist
in communicating shared learning from complaints, SEA & Patient feedback
About us
SHP are a Solihull based partnership looking after over 56,000 patients and operating out of 7 sites. This
role provides an opportunity to join a large forward thinking organisation whose vision is to be the most
respected Primary Care provider in the West Midlands.
Through our centralised back-office functions, our systems are organised so we can concentrate on
healthcare and not administration. Our practices place great value on teaching, training and mentorship
within the team.SHP Vision Statement: To provide person-centred care at the heart of the community.
Mission Statement:
Solihull Healthcare Partnership aims to be the provider of choice in delivering holistic care to our neighbourhood.
Honest - We practice and encourage open and honest communication, acting with integrity in all that we do.
Excellence - We strive to achieve the highest standards in the care we deliver
and enable our team to create an environment that encourages excellence.
Accountable - We take personal and collective responsibility for our actions and the way we deliver care.
Respectful - We engage with our team, our patients and our community with respect, providing kind and compassionate person-centred care.
Transformational - We are committed to continually improving our standards, working with the community, being responsive and adapting to the changing needs of the neighbourhood
Job description
Job responsibilities
Support the completion of the annual Data Protection and Security Toolkit return.
Support Health and Safety risk assessment processes that ensures that premises are safe and risks are mitigated, monitored and managed. (Including but not exclusively, IPC, fire and H&S)
Ensure the business continuity plan is reviewed and updated to support SHP Operations manager to implement crisis management plans in the result of disruption to service.
Liaising with the PSMs to ensure that all equipment is safe to use, calibrated and PAT tested as required and this information recorded contemporaneously.
Liaising with the PSMs to ensure that all fire safety measures for all sites including alarm testing, fire warden training and cover, evacuation drills and contracts for fire equipment maintenance and staff training are in place.
Carry out audits to ensure compliance with policies and procedures/health and safety on a regular basis. Including, but not exclusively: Death process, referrals, bloods monitoring, workflow.
Ensure that any SHP portable devices allocated to staff are tracked, audited, traceable and acceptable use policies are adhered to.
Maintain IT asset register and support with signposting when colleagues have IT issues.
Support with DPO queries for example, subject access requests, deceased patient queries.
Adding/removing leavers/starters to teamnet
Maintain and update a Contract list
Support SHP in ensuring that information for patients and staff is relevant and updated
Support SHP with internal and external communications eg newsletters, social media, website.
Support SHP with new starter Governance induction
Support the organisation with completing the K041B toolkit
Arranging specific training as needed for eg IRIS, PCDC
Any other duties that may arise appropriate to the role.
Skills
Proficient in MS applications including Outlook, Excel, Word and other related software packages.
Basic knowledge of Health and Safety Management.
Basic knowledge of CQC and requirements in General Practice.
Basic knowledge of Infection Prevention and Control.
Effective written and verbal communication skills.
Job description
Job responsibilities
Support the completion of the annual Data Protection and Security Toolkit return.
Support Health and Safety risk assessment processes that ensures that premises are safe and risks are mitigated, monitored and managed. (Including but not exclusively, IPC, fire and H&S)
Ensure the business continuity plan is reviewed and updated to support SHP Operations manager to implement crisis management plans in the result of disruption to service.
Liaising with the PSMs to ensure that all equipment is safe to use, calibrated and PAT tested as required and this information recorded contemporaneously.
Liaising with the PSMs to ensure that all fire safety measures for all sites including alarm testing, fire warden training and cover, evacuation drills and contracts for fire equipment maintenance and staff training are in place.
Carry out audits to ensure compliance with policies and procedures/health and safety on a regular basis. Including, but not exclusively: Death process, referrals, bloods monitoring, workflow.
Ensure that any SHP portable devices allocated to staff are tracked, audited, traceable and acceptable use policies are adhered to.
Maintain IT asset register and support with signposting when colleagues have IT issues.
Support with DPO queries for example, subject access requests, deceased patient queries.
Adding/removing leavers/starters to teamnet
Maintain and update a Contract list
Support SHP in ensuring that information for patients and staff is relevant and updated
Support SHP with internal and external communications eg newsletters, social media, website.
Support SHP with new starter Governance induction
Support the organisation with completing the K041B toolkit
Arranging specific training as needed for eg IRIS, PCDC
Any other duties that may arise appropriate to the role.
Skills
Proficient in MS applications including Outlook, Excel, Word and other related software packages.
Basic knowledge of Health and Safety Management.
Basic knowledge of CQC and requirements in General Practice.
Basic knowledge of Infection Prevention and Control.
Effective written and verbal communication skills.
Person Specification
Other
Essential
- Flexibility to meet the needs of the business
- Able to travel to all SHP sites
- DBS required
Experience
Essential
- Recent and relevant administrative experience (demonstrated by a minimum of 2 years experience)
- Detailed knowledge of Microsoft Office: Word / Excel / Outlook/Teams
- Microsoft PowerPoint
- Experience of maintaining office systems
- Experience of setting up and implementing internal processes
- Experience of updating social media platforms.
Desirable
- Experience in dealing with confidential information
- Previously worked in a similar position within the Public Sector
Qualifications
Essential
- GCSE Math & English grade C or above
Personal Attributes
Essential
- Strong team player with the ability to work effectively as part of a team
- Self-motivated, enthusiastic, and approachable
- Confident at dealing with people at all levels
Knowledge and skills
Essential
- Excellent keyboard / IT skills
- Ability to communicate clearly with a range of contacts, both verbally and in writing
- Excellent numeracy skills
- Excellent attention to detail and accuracy
- Ability to manage and prioritise own workload and use own initiative
- Strong organisational skills and ability to multitask
- Ability to work under pressure
- Ability to work autonomously
- Excellent time management skills with the ability to prioritise conflicting demands in order to meet deadlines
- Ability to deal professionally with enquiries from staff, service users and stakeholders
- Excellent keyboard / IT skills
- Ability to communicate clearly with a range of contacts, both verbally and in writing
- Excellent numeracy skills
- Excellent attention to detail and accuracy
- Analytical skills
Person Specification
Other
Essential
- Flexibility to meet the needs of the business
- Able to travel to all SHP sites
- DBS required
Experience
Essential
- Recent and relevant administrative experience (demonstrated by a minimum of 2 years experience)
- Detailed knowledge of Microsoft Office: Word / Excel / Outlook/Teams
- Microsoft PowerPoint
- Experience of maintaining office systems
- Experience of setting up and implementing internal processes
- Experience of updating social media platforms.
Desirable
- Experience in dealing with confidential information
- Previously worked in a similar position within the Public Sector
Qualifications
Essential
- GCSE Math & English grade C or above
Personal Attributes
Essential
- Strong team player with the ability to work effectively as part of a team
- Self-motivated, enthusiastic, and approachable
- Confident at dealing with people at all levels
Knowledge and skills
Essential
- Excellent keyboard / IT skills
- Ability to communicate clearly with a range of contacts, both verbally and in writing
- Excellent numeracy skills
- Excellent attention to detail and accuracy
- Ability to manage and prioritise own workload and use own initiative
- Strong organisational skills and ability to multitask
- Ability to work under pressure
- Ability to work autonomously
- Excellent time management skills with the ability to prioritise conflicting demands in order to meet deadlines
- Ability to deal professionally with enquiries from staff, service users and stakeholders
- Excellent keyboard / IT skills
- Ability to communicate clearly with a range of contacts, both verbally and in writing
- Excellent numeracy skills
- Excellent attention to detail and accuracy
- Analytical skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
