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Park Avenue Medical Centre

Care Navigator/Receptionist

Information:

This job is now closed

Job summary

We are looking to recruit someone with a passion for customer care to navigate our patients to the right healthcare options for their needs.

This role requires resilience with empathy involving a lot of telephone and Face to Face contact with patients working on Reception and in our Telephone Hub, the ability to navigate clinical systems would be a requirement with good typing skills.

Main duties of the job

Answering the phone, booking appointments, general practice admin, greeting patients and visitors in reception, working across 2 surgeries will be required.

Support and help solve patient queries or enquiries.

About us

We are a team of 35 staff consisting of GP's, Nurse Practitioners, Healthcare staff and Administration across 2 sites, we provide a friendly working environment which is well led by a very experienced management team.

Details

Date posted

15 October 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0035-24-0001

Job locations

Park Avenue North

Northampton

NN3 2HZ


Kingsheath Healthcare Centre

North Oval

Northampton

NN5 7LN


Job description

Job responsibilities

Answering the phone, booking appointments, general practice admin, greeting patients and visitors in reception, working across 2 surgeries will be required.

Support and help solve patient queries or enquiries.

Job description

Job responsibilities

Answering the phone, booking appointments, general practice admin, greeting patients and visitors in reception, working across 2 surgeries will be required.

Support and help solve patient queries or enquiries.

Person Specification

Experience

Essential

  • Experience working in Primary Care or similar environment
  • Experience working with vulnerable or unwell patients
  • Good typing skills and excellent communication skills

Desirable

  • Computer literate
  • Experience working within a Reception/telephone hub/call centre
  • Contribute to a team working environment
Person Specification

Experience

Essential

  • Experience working in Primary Care or similar environment
  • Experience working with vulnerable or unwell patients
  • Good typing skills and excellent communication skills

Desirable

  • Computer literate
  • Experience working within a Reception/telephone hub/call centre
  • Contribute to a team working environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park Avenue Medical Centre

Address

Park Avenue North

Northampton

NN3 2HZ


Employer's website

https://www.parkavenuemedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Park Avenue Medical Centre

Address

Park Avenue North

Northampton

NN3 2HZ


Employer's website

https://www.parkavenuemedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Reception Manager

Kristine Hewlett

Kristine.Hewlett2@nhs.net

Details

Date posted

15 October 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0035-24-0001

Job locations

Park Avenue North

Northampton

NN3 2HZ


Kingsheath Healthcare Centre

North Oval

Northampton

NN5 7LN


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