Medical Receptionist

Job description

Job responsibilities

Title: Medical Receptionist

Responsible to: The partners - Drs Hynds and Tubman

Reports to: Assistant Manager, Practice Manager

Main purpose of the post: To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

Major duties and responsibilities of the post:

• When appropriate, open and prepare the premises punctually, check heating and restore telephone services and computer.
• Handle general enquiries and procedures both in person and on the telephone.
• Make new and follow up appointments for doctors, practice nurses and attached staff.
• Greet patients on arrival to the practice, marking their attendance on the computerised appointment system.
• Ensuring appropriate forms are filled in for temporary residents, emergency or immediately necessary treatment, and new registrations.
• Accept and pass on messages, record information accurately and appropriately.
• Record requests for home visits and contact duty doctor with late calls.
• Oversee and supervise patient waiting area.
• Aid disabled patients when necessary.
• Before leaving, check heating, set telephone transfer, set burglar alarm and lock up premises.

• Process mail as per Practice procedure.
• Extract medical records or print computerised records when required for surgery consultation, home visits, etc.
• File medical records.
• Maintain supplies of stationary available in reception area and surgeries.
• Photocopy/email documents when requested.

• Make fair share of tea/coffee for colleagues and undertake washing up as necessary.
• Air and tidy waiting room and reception.
• Ensure the Practice's ongoing compliance with the CQC's (Care Quality Commission) essential standards of quality and safety.
• Take an active part in the development review process.
• Comply with all relevant Health and Safety regulations and assist the Practice in the implementation of its own Health and Safety Policy.
• To undertake any other duties as appropriate.

From time to time to may be necessary for the post holder to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice, in particular, on occasions when colleagues are on leave.

The duties may change in light of development within the Practice and are subject to review.

The postholder must be willing to have a flexible approach to the hours worked, to help cover for holidays and sickness. This may require working from 7:30am, or until 6:30pm - this is requested with consultation and as much notice given as possible.

Person Specification

Experience

Essential

• Experience of dealing with members of the public

Desirable

• Some knowledge of General Practice
• Previous reception experience

Qualifications

Essential

• GSCE grade A to C in English and Maths (or equivalent)

Desirable

• Computer qualification

Special Knowledge/Skills

Essential

• Effective communications kills, both written and verbal.
• IT literate.
• Good telephone manner.
• Interpersonal skills.

Training

Essential

• Willingness to undertake mandatory and essential training and further development opportunities

Personal attributes

Essential

• Flexible and adaptable
• Friendly and approachable
• Organised and accurate approach
• Able to work on own initiative
• Calm and sensitive disposition
• Attention to detail
• Willing to work at all three sites
• Experience of handling difficult situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Roseland Surgeries

Address

Gerrans Hill

Portscatho

Truro

Cornwall

TR2 5EE