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TyneHealth Ltd

Out-of-Hours Administrator (Bank)

The closing date is 15 August 2025

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Job summary

Working in our out of hours service, you will be the first point of contact for our patients with an appointment to see a clinician. You will be responsible for checking patients in and answering any queries. Once the patient has been seen you will send a summary of their consultation to their own GP practice.

Main duties of the job

Checking patients in, setting up clinical rooms ready for the clinician to begin their session, administrative tasks, sending summaries and messages to assist the clinicians.

About us

TyneHealth was founded in 2006 and became the North Tyneside GP Federation in 2014, representing all of the practices in North Tyneside.

Together with our GP members, we deliver improved health care in the community to over 215,000 residents, by bringing care closer to patients homes.

We work in partnership with commissioners, local hospitals, the third sector and our patients to provide community based, medically-led services.

Details

Date posted

14 May 2025

Pay scheme

Other

Salary

£13 an hour

Contract

Bank

Duration

10 years

Working pattern

Flexible working

Reference number

A0007-25-0001

Job locations

Marine Avenue Medical Centre

Marine Avenue

Whitley Bay

Tyne And Wear

NE26 3LW


Battle Hill Health Centre

Belmont Close

Wallsend

Tyne And Wear

NE28 9DX


Job description

Job responsibilities

involve administrative work and customer service. You'll typically work at the front desk and some of your roles will be-

  • Greeting patients and their loved ones when they come for appointments

  • Answering phone calls

  • Keeping the front desk or office running smoothly

  • Scheduling appointments and follow-ups for patients

  • Keeping the waiting and reception areas clean

Job description

Job responsibilities

involve administrative work and customer service. You'll typically work at the front desk and some of your roles will be-

  • Greeting patients and their loved ones when they come for appointments

  • Answering phone calls

  • Keeping the front desk or office running smoothly

  • Scheduling appointments and follow-ups for patients

  • Keeping the waiting and reception areas clean

Person Specification

Experience

Essential

  • Experience of using a PC
  • Work within a healthcare setting or similar

Desirable

  • Experience of working in a GP practice
Person Specification

Experience

Essential

  • Experience of using a PC
  • Work within a healthcare setting or similar

Desirable

  • Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

TyneHealth Ltd

Address

Marine Avenue Medical Centre

Marine Avenue

Whitley Bay

Tyne And Wear

NE26 3LW


Employer's website

https://www.tynehealth.org.uk/ (Opens in a new tab)

Employer details

Employer name

TyneHealth Ltd

Address

Marine Avenue Medical Centre

Marine Avenue

Whitley Bay

Tyne And Wear

NE26 3LW


Employer's website

https://www.tynehealth.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Manager

Steven Ellis

recruitment.tynehealth@nhs.net

Details

Date posted

14 May 2025

Pay scheme

Other

Salary

£13 an hour

Contract

Bank

Duration

10 years

Working pattern

Flexible working

Reference number

A0007-25-0001

Job locations

Marine Avenue Medical Centre

Marine Avenue

Whitley Bay

Tyne And Wear

NE26 3LW


Battle Hill Health Centre

Belmont Close

Wallsend

Tyne And Wear

NE28 9DX


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