Patient Support Team - Administrator

Job description

Job responsibilities

Job Summary

The Patient Support Team Administrator will be responsible for all general administrative duties and Alnwick Medical Group.

Key tasks and Responsibilities

• Carries out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.
• Be prepared to help with cover in all departments of the Administration Team and Reception.

Key results/objectives

• Contributes to ensuring patients are seen in a timely, caring and professional manner
• Supports equality and diversity of patients and colleagues
• Supports wider team with achieving their objectives where appropriate

Confidentiality

• Ensures self-compliance with data protection laws and confidentiality agreements and that of the teams the post holder is responsible for
• Follows confidentiality policy, computer use policy, information governance policy, social media policy and any other policy relating to confidentiality within role.

Personal and Professional Development

• The post holder will be supported with professional and personal development in line with the relevant Alnwick Medical Group policies.
• Alnwick Medical Group is an equal opportunities employer and encourages the development of all staff within the organisation

Quality

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patient needs
• Effectively manage own time, workload and resources
• Perform regular and relevant risk assessments

Health and Safety

• Follows Alnwick Medical Group policies and procedures relating to health and safety
• Mitigates risks to employee and patient health and safety by contributing to risk assessments, escalating concerns and ensures adequate training in all areas of their roles.
• Understands and uses the Safeguard, Incident & Risk Management System (SIRMS) when necessary
• Effectively manages any health and safety issues raised.

Communication

• Effectively communicates with patients and colleagues,
• Comfortably and confidently communicates verbally, as well as written methods including email.

Person Specification

Qualifications

Essential

• GCSE (or equivalent) in Maths and English
• NVQ (or equivalent)
• Basic IT

Desirable

• NVQ in Customer Service, Health or Business management
• Knowledgeable and skilled in the use of SystmOne or other clinical systems.
• Proficient typing skills
• Knowledge of GP schedules, training requirements and commitments

Knowledge and Skills

Essential

• Sound knowledge of SystmOne
• Excellent telephone manner, system knowledge & skill

Desirable

• Previous read-coding experience
• Good knowledge of medical terminology
• Previous experience working within a scanning/coding role.

Experience

Essential

• Experience working with computers, and medical records systems.
• Experience of letter writing
• Experience of independent and team working
• Experience with working with computers, and medical records systems
• Previous telephony experience
• Experience working closely with Clinical Staff

Desirable

• Experience working under indirect supervision.
• Experience of working in a GP practice
• Experience working with primary care.

Personal Qualities

Essential

• Excellent interpersonal skills
• Excellent attention to detail
• Works calmly and methodically under pressure.
• Treats patients and colleagues with dignity, respect, and equality
• Flexible, reliable, and responsive to change.
• Ability to manage workload and meet deadlines.
• Uses initiative and common sense when appropriate.
• Extremely well organised, methodical, and structured when working.

Desirable

• Willingness to work multi-site when required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alnwick Medical Group

Address

Infirmary Drive

Alnwick

Northumberland

NE66 2NL