Job summary
Here at Alnwick Medical Group
we have a team of approximately 80 members of staff working across our 5 sites,
12 of which are our reception team.
An exciting new job
opportunity for a full time Receptionist has become available. We are looking for a friendly, flexible and proactive person to come and
join us for 37 hours per week. This is a temporary position to cover maternity leave until 8th November 2024.
The successful candidate will
be required to work between the hours of 7.45am - 8.00pm Monday - Friday and
8.45am - 1.00pm on Saturdays.
Main duties of the job
Greet
patients and visitors to the practice
Book
in, amend and cancel patient appointments
Receive
and accurately record requests for home visits
Process
and distribute eConsult requests from patients
Ensure
the clinicians workload is evenly distributed
Respond
or redirect patients to most appropriate care provider if necessary
Set-up of new patients onto the computer system
Advise patients of relevant charges for private
services, accept payment and issue receipts for same
Ensure reception and waiting areas are kept neat
and tidy
Answering incoming telephone calls, ensuring calls
are documented and redirected accordingly
Undertake administration tasks as allocated on rota
organised by the Reception Manager
Action start and end of day procedures
Check emails on a daily basis
To carry out any other
reasonable duties within the overall function, commensurate with the grading
and level of responsibility of the post
About us
Our mission statement at
Alnwick Medical Group is "Better through successfully working together to
provide a full range of primary care services for rural Northumberland"
Benefits include:
NHS Pension
Recognised continuous
service within the NHS
Job description
Job responsibilities
The job role will involve
greeting patients and visitors to the practice, booking patient appointments,
processing eConsult requests from patients, responding or redirecting patients
to the most appropriate care provider if necessary, answering incoming
telephone calls, ensuring calls are documented and redirected accordingly and
to carry out any other reasonable duties within the overall function,
commensurate with the grading and level of responsibility of the post.
Job description
Job responsibilities
The job role will involve
greeting patients and visitors to the practice, booking patient appointments,
processing eConsult requests from patients, responding or redirecting patients
to the most appropriate care provider if necessary, answering incoming
telephone calls, ensuring calls are documented and redirected accordingly and
to carry out any other reasonable duties within the overall function,
commensurate with the grading and level of responsibility of the post.
Person Specification
Knowledge and Skills
Essential
- Excellent telephone manner
- Skilled in front of house working
- Good interpersonal and communications skills
- Ability to handle difficult situations
Desirable
- Knowledge of medical IT systems is advantageous
Personal Qualities
Essential
- Excellent interpersonal skills
- Works calmly and methodically under pressure
- Treats patients and colleagues with dignity, respect and equality
- Flexible, reliable and responsive to change
- Ability to manage workload and meet deadlines
- Uses initiative and common sense when appropriate
- Organised, methodical and structured when working
- Excellent communicator
- Shows diplomacy, fairness and empathy with patients and colleagues
Qualifications
Essential
- GCSEs in English and Maths
Desirable
- NVQ in Customer Service or Health related course
- GCSE or equivalent in IT
Person Specification
Knowledge and Skills
Essential
- Excellent telephone manner
- Skilled in front of house working
- Good interpersonal and communications skills
- Ability to handle difficult situations
Desirable
- Knowledge of medical IT systems is advantageous
Personal Qualities
Essential
- Excellent interpersonal skills
- Works calmly and methodically under pressure
- Treats patients and colleagues with dignity, respect and equality
- Flexible, reliable and responsive to change
- Ability to manage workload and meet deadlines
- Uses initiative and common sense when appropriate
- Organised, methodical and structured when working
- Excellent communicator
- Shows diplomacy, fairness and empathy with patients and colleagues
Qualifications
Essential
- GCSEs in English and Maths
Desirable
- NVQ in Customer Service or Health related course
- GCSE or equivalent in IT
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Alnwick Medical Group
Address
Infirmary Drive
Alnwick
Northumberland
NE66 2NL