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Service Manager - ICT

Job Reference: 918-IM4263

NHS Blood and Transplant (NHSBT)
Business Services ICT
£44,606 to £50,819 pa

Taking ownership of a number of IT services within NHS Blood and Transplant, you will be responsible to provide effective service and product management in this business facing IT role. What’s more, you’ll enjoy scope to inform the design of new services and lead on service transition into live operation.


Excellent relationship building and leadership skills are as important as your technical knowledge and talent. As line manager to a group of Service Implementation Managers, you will motivate and develop your team to drive the provision of IT services and deliver business value through effective release planning and deployment. We will also rely on you to work closely with business stakeholders and suppliers to create and maintain a strategic direction for your services as well as implementing agreed and effective Operating and Service Level Agreements. When the time to make changes comes, you’ll provide guidance to users requesting system changes and enhancements and liaise with our Project Management, Business Analysis/Architecture and IT Operations teams to ensure changes are effectively understood and managed.


To be equal to the challenge, you will need a proven, relevant professional track record in IT Service and Product Management alongside a desire to make a difference for a Special Health Authority that is dedicated to saving and improving lives.


Out of hours working will be required for this role.


Informal enquiries can be sent to Ranjeet Bhupla at


Closing date for applications is 23:59 hrs on 29 May 2019

Interviews will take place during w/c 17 June 2019 (subject to confirmation)


Take charge of your career, apply now . . . .



NHS Blood and Transplant (NHSBT) offers a dynamic and friendly working environment where teamwork is highly valued. Personal development is also considered a priority and is supported through extensive training and development opportunities open to all employees.

Three small words, one big difference - Caring, Expert and Quality.

Together we'll save and improve more lives than ever

Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.

Guidance can be found here Criminal Records Checks For Overseas Applicants

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