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Patient Call Advisor(s) - Bank

Job Reference: 449-BSS405

Solent NHS Trust
Bank Staffing Service
£9.62 per hour

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you’re looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

  • To deliver great care that is safe, simple and easy to access
  • To be a caring, flexible and supportive place to work
  • To deliver the best value for money

Solent have a great opportunity for you to join our Bank Staffing Service for temporary patient call advisors - be part of a high performing service who make a daily difference to patients!

Patient call advisors are the first point of contact for Patients and Health Care Professionals for a variety of services across the Southampton and Portsmouth area. These services cover our community nursing, child and family, physiotherapy and occupational therapy teams as well as sexual health, palliative care and podiatry teams.

You will be required to provide primarily a telephone service, duties will include:

  • appointment management
  • patient account management
  • referral management
  • waiting list management
  • other administrative duties.

We are looking for an enthusiastic, flexible, reliable and self-motivated people with excellent communication skills, that have the ability to work both within a team and directly unsupervised. Whilst previous call centre experience is not essential, you will need to be comfortable working to a daily monitored standards of quality and accuracy. Full training will be provided.

To make you aware, some of our services will require you to work on a shift basis, including a combination of early, late and weekend shifts some of which will be eligible for enhanced shift pay rates.

If you feel this is the opportunity for you and you are prepared to be a hard-working, effective flexible team player and share our team behaviours then we look forward to your application.

Please note that notification of our assignments will be given at short notice, so Bank work is more suitable for candidates that are available and flexible for these type of assignments. Our normal working days are Monday to Friday; your working hours can be discussed per each assignment opportunity.

This is a zero hours contract - Bank work is not guaranteed and is only available on an ad-hoc basis.

Benefits of joining the Bank Staffing Service:

  • Enhanced hourly rates
  • Paid annual leave
  • Ability to join the NHS pension scheme
  • Flexible working practices
  • Training opportunities and continuous professional development
  • Generous NHS Staff discounts at major retailers
  • Full Trust Induction
  • Variety of work available in all areas within Solent NHS Trust

Candidates should refer to the job description and person specification in their application and clear reasoning for wishing to work for the Bank Staffing Service should be detailed in the application. The Band 2 Job Description and Person Specification is in additional vacancy documents.

All formal offers to join the Bank Staffing Service are subject to the necessary pre-employment checks, in accordance with the NHS Employment Check Standards, including an Enhanced DBS check, the cost of which will be paid by the Trust.

The Rewards

Solent NHS Trust offers a competitive starting salary and access to a wide range of employee benefits:

  • 27 - 33 days annual leave plus bank holidays (for permanent staff)
  • Pay enhancements to reward out of hours working
  • Ability to join the generous NHS pension scheme
  • Purchase of additional annual leave
  • Training and development opportunities
  • An extensive health and wellbeing service
  • Flexible working options
  • Free yoga, pilates and mindfulness classes
  • NHS discounts from leading retailers

Our commitment to equality, diversity and inclusion starts with our people; shapes the way we deliver our services and the way we build our teams. We welcome candidates from diverse backgrounds to help us deliver great care to all of our communities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.

Guidance can be found here Criminal Records Checks For Overseas Applicants

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