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NB: This vacancy closed to applications on 21/05/2019.

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Band 2 Referral Handler

Job Reference: 313-A-19-69889-MA

Leicestershire Partnership Trust
Band 2 £17,652 / £17,983 / £19,020

Can you demonstrate our values of Trust, Respect, Integrity and Compassion? If so read on and take a look at the opportunity below...

Leicestershire Partnership NHS Trust provides a range of community health services for both physical and mental health conditions, as well as a range of specialist services supporting people of all ages including family and young people services, mental health, learning disabilities and physical health community and inpatient services.

We deliver services to the people of Leicester, Leicestershire and Rutland. Our 5500 staff serve a population of one million from over 100 sites across the region.


Referral Call Handler x 2 Posts

Bradgate MH Unit, Glenfield Hospital Site

Monday – Friday

Flexible 8am – 7pm

Band 2

The Crisis Team based at the Bradgate Unit provides assessment and treatment to individuals with a mental illness between the ages of 16 – 65. We are seeking to recruit enthusiastic and motivated individuals who deliver an effective and competent level of accurate call handling for callers to the crisis service. To represent the organisation in a professional and courteous manner in accordance with agreed protocols

The post holder will be responsible for taking set information from referrers. This will include the transferring of calls to the appropriate endpoint

You will also have excellent written and verbal communication skills and be able to communicate with a range of professionals, agencies, the public and colleagues.

You will also have a background in customer service and have experience of call handling or telephone work within an office environment

This is a demanding role and you must be able to demonstrate excellent IT and keyboard skills and have the ability to organise, plan and deliver to tight deadlines.

Suitable candidates will have demonstrable experience.

For further information or an informal chat please contact Sharon Link on

0116 295 3046 / 07810053420

We are committed to providing the best care that we can to our patients, and so some of our roles involve a Maths and English assessment. Where this is so, details will be shared with you as part of the recruitment process.

Details of our benefits, pledge and other important information about the application process, and working for us is contained in the documents linked to our advert.

For areas where our teams work to staffing rosters, rosters are set in advance at a team level and you will be joining an established roster. Your rostered shifts will be confirmed to you when arranging your start date. We will consider requests to vary working patterns in line with our flexible working policy.

To make the most of your application, we may consider successful applicants for vacancies for the same post in different locations where this is appropriate and meets our mutual requirements.

For all substantive roles the appointment of every new member of staff (excluding medical and dental staff) to a post is subject to a 6 month probationary period, details of which are in our Probation Policy.

We aim to develop a workforce that reflects our service users. To this end we actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups, including members of our black and minority ethnic communities. All jobs will require permission to work in the UK.

For all jobs the cost of undertaking a DBS disclosure at the required level will be met by the individual. This will be deducted from salary following commencement.

Requests from applicants to work alternative hours to those advertised may be considered.

Applicants who are currently ‘at risk’ within the local NHS, and meeting essential criteria will be given preference for interview over any other candidates who may apply for this post.

Twitter @lptjobs /

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