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NB: This vacancy closed to applications on 21/01/2020.

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Emergency Medical Advisor

Job Reference: 278-EMAE-0120-JG

South East Coast Ambulance Service NHS Foundation Trust
999 Emergency Call Handler
EOC East (Coxheath), Maidstone
£18,813 to £20,795 pa

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’.

Our 3,500 staff provide services to 4.7m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year.

999 Call Handler (Emergency Medical Advisor)

What have you done today? Today, I saved a life!

When you ring 999 your call goes through to one of our two Emergency Operations Centres (EOCs). Our trained call handlers receive over a million calls every year and are the first point of contact to the ambulance service for people experiencing a medical emergency.

Your role as an Emergency Medical Advisor (EMA)

The role of an EMA is both demanding, challenging and ultimately very rewarding. Its not for everyone.

Applicants will need to have the ability to deal with stressful and emotional situations whilst being highly motivated and enthusiastic.

EMAs are fully trained to supply lifesaving advice to members of the public in the most critical situations, as well as giving advice to patients that may require treatment options other than an ambulance response.

Your background

We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment.

Successful candidates will be able to work well within a team, have fast/accurate typing skills and a good standard of education. This role is suited to people who remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature.

Webinar - Interactive Presentation About The Role

Those who have been shortlisted will be invited to view a webinar presentation, this will give you a greater insight into the role. This can be viewed online and from home. Further details will follow.

Training course details:

Week 1 - Observation shifts (variety of shifts)

Weeks 2 - 4 - Classroom training full time Monday to Friday 8am to 4pm

Weeks 5 - 7 - Mentor shifts (variety of shifts)

Weeks 8- 10 – Supervised Live Call Taking (variety of shifts)

(During the training cycle, no annual leave can be taken due to course demands and the course has a must attend policy)

Progression Opportunities

The trust has significant career progression opportunities with the EOC and the wider Trust for ambitious employees.

Location: Coxheath

Why Work At South East Coast Ambulance Service NHS Foundation Trust

We offer:

  • Base Salary - Band 3 -£18,813 to £20,795 per annum
  • After training –
  • Unsocial hours enhancements (in accordance to NHS Terms & Conditions Agenda for Change Section 2), including:
    • Hourly payment of £16.56 for Sundays and Public Holidays (midnight to midnight)
    • Hourly payment of £13.09 for Saturday (midnight to midnight) and any week day (after 8pm and before 6am)
  • Generous NHS Pension Scheme
  • 35 days’ annual leave inclusive of Bank Holidays (pro rata)
  • 10-week training programme
  • Please note our courses are in high demand and we only have limited capacity per course, we do receive large amounts of applications, therefore we cannot offer every application an interview.

Please note that if successful then you will be required to have an Enhanced DBS check conducted for Children & Adults.

For further details / informal visits contact:

Joline Gunn - 0300 123 0999 ext 50008

The Trust is committed to equality of opportunity of all staff. We welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, The Trust aspires to reflect the diversity of our community in our workforce and guarantees an interview to candidates with disability who meet the essential criteria specified. We particularly encourage applications from black, Asian, ethnic minority, and disabled applicants and those from other under-represented groups.

When completing the application please use your passport name and please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process.

If you have previously applied for this role and was deemed not appointable at any stage of the recruitment process, you cannot normally apply for the same or similar role for a minimum of six months from the date of application. This is to allow time for the candidate to receive feedback and undergo the appropriate development.

Should you require an application form in an alternative format off line, please contact stating the vacancy reference number and we will be happy to provide this.

When completing the reference section, please include details to cover the last 3 years history.

Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.

Please note that we contact all applicants via NHS Jobs and would advise you check your NHS Jobs account regularly.

Please be aware that the trust reserves the right to close this vacancy early if sufficient applicants are received.

Follow our recruitment on Twitter @SECambRecruit and check out our Facebook page - SECAmb Recruitment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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