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NB: This vacancy closed to applications on 06/11/2019.

Central Service Manager

Job Reference: 202-A-19-10995

South Western Ambulance Service NHS Foundation Trust
£44,606 per annum

The Ambulance Radio Programme (ARP) is hosted by the South Western Ambulance Service. It delivers radio based mobile communications services to all English Ambulance Trusts. 

ARP includes the management of the current Airwave contract and is now working with a National cross government programme entitled the Emergency Services Mobile Communications Programme (ESMCP) which has been established with the remit of delivering the future national mobile communication capabilities for all emergency services.

ARP is currently undertaking extensive change to procure, deliver and support new services for Trusts including:

A ‘Control Room Solution’ programme which is replacing the Integrated Command and Control Software used in Ambulance Trust control rooms and

A ‘Mobile Data Vehicle Solutions’ programme which is providing data and associated communications equipment to Ambulance Trust vehicles.

Both the CRS and MDVS programmes follow a disaggregated procurement model, with ARP bringing together services from multiple suppliers to provide an end to end service for Ambulance Trusts. This model brings new challenges for ARP and the need for additional expertise and experience. ARP is therefore establishing additional Service Management capability to support this.

We have an opportunity for Central Service Managers to join our National Team. The successful candidate will work within the national service and implementation teams acting as the primary interface for key suppliers to the rest of the ARP Service Team, providing service level support throughout the life of the ARP service contract and any new future services.

The ARP team covers the whole of England, so the post requires regular travel and overnight stays.

The successful candidate will also be expected to take part in a 24x7 on-call rota for major incidents and escalations.

This is a chance to be part of an organisation which will deliver enhanced and interoperable communications between Ambulance Trusts, the NHS, and other emergency responders.

Duties include:

  • Formally review service provided by each supplier, support Trusts in any programme activities requiring input from the ARP supply chain and address/resolve any issues arising

  • Providing expert service assurance (for example in Incident Management) and a conduit for Technical Assurance support

  • Supplier performance management at a per Trust level, including creation of management information and trend analysis plus management of remedial activities. 

  • Assurance of Service Delivery products, such as Business Continuity, Change Management, Problem Management deliverables

Key skills and experience required for this role;

  • Experience of working at Senior Level within the NHS, preferably in an ambulance service environment.

  • Management Experience of producing assessments for senior management

  • Experience of Supplier Management

  • General knowledge of processes and tasks to support experience of working as manager in either Service Continuity, Business Continuity, Capacity, Service Level or Availability Management

  • Strong Team Leader and interpersonal skills & able to develop and maintain effective and credible relationships with business leaders and supplier management  

  • Experience of communicating complex technical issues and sensitive information to business users, senior stakeholders, suppliers

  • Proven ability to function as a member of a multi professional team

  • Decision Making – capable of reaching timely and effective decisions based on the appropriate use of information.

  • Building Customer Service – able to provide Customers/Stakeholders with a positive experience of the service delivered.

  • Embracing Change – can readily identify and embrace change in the drive towards continuous improvement.

  • Developing and Maintaining Relationships – able to make working relationships harmonious and productive.

  • A positive and flexible approach in line with the changing nature of the trust service delivery model

    What we offer in addition to a competitive salary you can look forward to the following benefits:

  • 27 days annual leave entitlement increasing with service

  • NHS Pension Scheme

  • A range of NHS Discounts covering, for example, shops, restaurants, gym, mobile phones, and insurance

  • On call pay

Further information is available within the job description.

At South Western Ambulance Service NHS Foundation Trust (SWASFT) every team member matters, we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest possible range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees and patients and communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individual needs and to enable a positive, welcoming environment in which our people and their careers can thrive.

As the first Ambulance Trust in the Country to be registered as a NHS Foundation Trust (FT) SWAST offers consistent high-quality, locally responsive and trusted care to the residents and the transient population of Cornwall and the Isles of Scilly, Devon, Dorset, Somerset, Bristol, Wiltshire and Gloucestershire.

If you are shortlisted for this post, we will send you a direct email to the address entered on your application form. Please ensure you check you Junk items. We will also send messages through your NHS Jobs account, to keep you updated on your application process. To access emails from us via NHS Jobs, please log into your account, and go to 'My Applications'.

South Western Ambulance Service NHS Foundation Trust reserve the right to close this vacancy early, should we receive sufficient applications.

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