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NB: This vacancy closed to applications on 25/09/2019.

GP IT Service Desk Support Engineer

Job Reference: 858-HL-171

NHS Hillingdon CCG
IT Team
£27,936 - £34,629 p.a. inc.

GP IT Service Desk Support Engineer - Permanent

Work Base: Hillingdon CCG, Boundary House, Cricket Field Road, Uxbridge, Middx, UB8 1QG

Hillingdon Clinical Commissioning Group (CCG) has an exciting opportunity for an IT Service Desk Support Engineer, based at our Office in Uxbridge, Middlesex.

The CCG commissions a range of healthcare services for a diverse Hillingdon population and works with a range of partners and our local population to develop these services.

The IT team at NHS Hillingdon Clinical Commissioning Group (CCG) provides support to the local CCG and 46 GP practices in Hillingdon. With healthcare becoming more dependent on IT services, it is imperative that service levels are maintained, improved and developed to meet the growing demands from health care professionals, patients and other service users.

Hillingdon has a small dynamic IT team and has a proven track record in delivery of IT support

We are looking for an enthusiastic individual to join our team to support provision of 1st/2nd line (via telephone) IT support to GP practices across Hillingdon, as well as provision of onsite support to CCG staff within the Corporate Headquarters based in Uxbridge. The IT Service Desk is open from 08:00 to 18:00 Monday to Friday.

The post holder will have a minimum of 2 years working in an IT service desk environment. You must also have good organisational skills and excellent communication skills. Due to the variety of services provided and changes in NHS IT environment, the post holder must have a flexible approach to dealing with a range of tasks and responsibilities.

Excellent communication and interpersonal skills, ability to engage with a wide range of NHS staff; Ability to effectively prioritise your workload and be used to working on your own initiative; This post will be supporting Hillingdon CCG and GP Practice staff across Hillingdon based at CCG HQ. You will be based with other IT Services staff that provide Server, Project and Training elements of our Service.

The successful candidate will be instrumental in delivering high quality IT Support services to our customers on our Service Desks, by taking calls from customers on the phone, answering Self-Service Portal raised tickets, chat messaging etc.. You will need to record accurate information about the user, their fault and other key information to aid the issue/fault being fixed. Aiming to complete a level of First Fix’s (resolving customer’s faults at first point of contact) where possible and working with 2nd Line to ensure the customer’s expectations are met. Key Responsibilities also include, ensuring that standardised methods and procedures are used for efficient handling and reporting of incidents. Increasing the visibility and communication of incidents to business and IT staff and enhancing business perception of IT through use of professional approaches in quickly resolving and communicating incidents.

The hours of work will be 37.5 hours per week. For further information please contact Iftikhar Din, Associate Director of Informatics, on or by calling 07834 333745.

Closing Dates

Closing date for applications is 25 September 2019.  The interview will take place on TBC.

Please note this vacancy may expire prior to the closing date if we receive a high volume of applications. Please ensure that you apply early to avoid disappointment.

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