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NB: This vacancy closed to applications on 12/09/2019.

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Call Taker - Operational Support Desk

Job Reference: 195-19-749-LJH

South Central Ambulance Service
195 11 C Operations Support Desk
£17,652 to £19,020 pa

Are you looking for a career and not just ‘another job’? Perhaps one where you can make a real difference?

Then South Central Ambulance service is the place for you!

We have an exciting opportunity for an enthusiastic individual to join our busy Operational support Desk as a call Taker. The post is part of the team working on the ‘Operational Support Desk’ which is a 24 hour central help desk dealing with internal crew and vehicle queries, this post is at Southern House, Otterbourne.

The role;

The post provides support to our operational workforce receiving calls and responding to emails. Working as part of a team, OSD call takers are the first point of contact for all calls received by the OSD in regards to break downs, mechanical repairs, incidents, equipment issues, radio issues, wheels, tires and windscreens on our fleet of ambulances and cars, they need to accurately record the details of the call onto the reporting systems and provide excellent customer service to the caller. In some cases, this may be giving advice on how to resolve an issue or reassuring the caller that their call will be dealt with in a timely manner and then ensuring that the message is passed onto the appropriate team for them to action.

What we can offer you;

Not only do we offer an excellent basic salary of £17,652 - £19,020 pro rata (£9.05 - £9.75 an hour) you will also receive the following unsocial hour’s allowance:

All time Saturday (midnight to midnight) and any week day after 8pm and before 6am Time plus 50%.

All time on Sundays and Public Holidays (midnight to midnight) Time plus 88%

*£18.33 an hour based on top of band 2 plus Sunday Unsocial hours allowance at 88%.

£17.01 an hour based on bottom of band 2 plus Sunday unsocial hours allowance at 88%.

We also offer Access to continual professional development and opportunities within SCAS and the NHS

Access to apply for other educational qualifications.

Occupational Health support along with an Employee Assistance Programme.

Enrolment into the NHS Pension Scheme

NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

Still interested?

If you have excellent customer service and problem solving skills, would enjoy the challenge of working on this busy desk, with the varied calls, dealing promptly with issues and ensuring that the caller is kept updated on what is being done to resolve their issue – then we are looking for you!

There are more details on the job description and person specification attached to this advert on the right hand side.

Please read them both carefully before you apply.

On appointment, Call Takers will follow a structured on-job training programme building the necessary skills, knowledge and competencies required. On successfully completing the training programme and the probationary period, there is potential to progress within the team.

If you have any questions in regards to this vacancy, Please contact Nigel Cryer -07901221480 or Teresa Ware - 07713324862

We actively support applications from members of the BME community.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please ensure that you are able to access your inbox on a regularly to check for e-mails relating to your application otherwise this may delay the process (and we don’t want that!)

Please provide e-mail addresses/contact details for your referees so we can contact them easily.

We do require at least three years’ worth of references (with no gaps) from at least two different referees. We require references from all employers within this time-frame, if you do not provide sufficient information in the referencing section of your application form, we will take this information from the Employment History section of your form and will go directly to previous employers via their HR departments. We will only contact your referees after we have offered you a job.

The benefits bits…

The starting holiday entitlement is 27 days per annum (based on full time hours) plus bank holidays.

All employees are automatically enrolled in NEST or the NHS Pension scheme.

We operate a comprehensive set of policies.

We also operate regular staff surveys and our staff are encouraged to develop transferable skills and experience.

We work in partnership with our trade unions.

Applicants who have a disability and meet the minimum shortlisting criteria for the post will be invited for the next stage of the recruitment process.

We aim to represent the diversity of our local communities and positively encourage applications regardless of age, race or ethnicity, gender, sexual orientation, disability, religion or belief.

South Central Ambulance Service has a Freedom to Speak Up Guardian and a Freedom to Speak Up Policy (formerly known as Whistleblowing). We believe that effective speaking and listening up arrangements protect patients and improve the experience of patients and NHS workers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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