Return to search

NB: This vacancy closed to applications on 26/08/2019.

  • Add to favourites

Health Advisor

Job Reference: 242-1536

North West Ambulance Service
111 Operational Delivery
Estuary Point, Liverpool
£18,813 to £20,795 pa

The Trust reserves the right to close this vacancy early if a large number of applications are received.

If you do not have regular access to your email please contact a member of the HR Hub Team on 0345 11 22 018.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post, you are agreeing to North West Ambulance Service transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

From 1st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).

NWAS NHS 111 Health Advisor – Estuary Point, Liverpool

Are you looking for a new career? One where you can really make a difference? North West Ambulance Service can offer you this and much more!

The Role: NHS 111 Health Advisors take a variety of incoming calls from patients, providing them with an appropriate response to their urgent healthcare needs. This could mean booking a GP appointment, advising them to attend an out of hour’s service or even dispatching an ambulance! It is a challenging, exciting and extremely rewarding role working based in a call centre with a difference - where no two shifts are the same!

We are looking for candidates who are:

  • Good communicators with an excellent telephone manner.
  • Organised with a strong attention to detail
  • Good administration skills and enjoy working in a fast paced environment.
  • Computer literate – including inputting and accessing Windows based packages together with a high standard of keyboard skills.
  • Resilient, highly motivated and passionate about delivering quality patient care.
  • Educated to GCSE level or equivalent vocational qualifications.

What we offer in return:

  • Basic salary of £18,813 - £20,795 pro rata plus unsocial hour’s allowance.
  • 27 days annual leave per year pro rata, which increases dependant on service
  • Training and support from our dedicated education team.
  • A nationally recognised qualification in NHS Pathways Licence.
  • Access to numerous further opportunities within NWAS and the NHS.
  • Enrolment into the NHS Pension Scheme.

More Details: The 111 Call Centre function makes a vital contribution to the provision of first-class patient care, 24 hours per day, 7 days per week.You will be responsible for the assessment of symptoms, using a clinical software tool in order to signpost and transfer patients to appropriate providers. Full on the job training will be given and an excellent career structure is available for future career progression.

We are currently recruiting for both full and part time positions as follows:

Full Time – 37.5 hrs, working 8 hour shifts between the hours of 1500 and 0200 Monday-Sunday.

Part Time – 30 hrs, working 6 hour shifts between the hours of 1500 and 2400 Monday-Sunday.

The post holder must be available to work a minimum of 6/8 weekend shifts and complete a Full Time 6 week training course starting 04 November 2019.

Please note that if your application is shortlisted you will be required to undertake an on line assessment. Interviews will be held the weekend of 14th /15th September 2019. Previous applicants need not apply.

Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information. Successful candidates will receive a conditional offer of employment, subject to the NHS Employment Checks Standards. Reference checks will cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’. If the post is subject to DBS disclosure, a charge will be made for this disclosure, and there will be a requirement to sign up to the DBS update service.

Northwest Ambulance Service is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds. The Trust is currently under-represented in terms of staff from BME backgrounds. We therefore encourage applications from a wide range of backgrounds to improve the diversity of our workforce and to better reflect the communities we serve.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Disability Confident Committed
  • Employer Recognition Scheme Gold
  • Improving Working Lives Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Stonewall Logo
  • Apprenticeships Logo
  • Armed Forces Covenant
  • Equality and Inclusion Network Member
  • Inclusive Top 50 Employer
  • Corporate Covenant