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NB: This vacancy closed to applications on 29/07/2019.

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Patient Pathway Administrator

Job Reference: 392-RNOH1020

Employer:
Royal National Orthopaedic Hospital NHS Trust
Department:
JRU and Sarcoma
Location:
Stanmore, Middlesex
Salary:
£22,535 - £24,517 per annum inc.

The Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK, and is regarded as a leader in the field of orthopaedics both in the UK and world-wide.

The RNOH provides a comprehensive range of neuro-musculoskeletal health care, ranging from the most acute spinal injury or complex bone tumour to orthopaedic medicine and specialist rehabilitation for chronic back pain sufferers. This broad range of services is unique within the NHS.

As a national centre of excellence, the RNOH treats patients from across the country, many of whom have been referred by other hospital consultants for second opinions or for treatment of complex or rare conditions.

Patients benefit from a team of highly specialised consultants, many of whom are nationally and internationally recognised for their expertise and experience. Consultants are supported in their work by nurses, therapists and other specialist clinical staff who are trained and are experts in their particular fields of orthopaedic care.

The RNOH plays a major role in teaching, 20% of all UK orthopaedic surgeons receive training here. Our teaching and clinical effectiveness are enhanced by our work in research and development and our academic links with University College, London. Research departments at Stanmore include the Institute of Orthopaedics, the Centre for Disability Research and Innovation, the Institute of Human Performance and the Centre for Biomedical Engineering

The RNOH works closely with other hospitals and trusts, with whom we have joint appointments to ensure maximum availability of specialist skills for patients. Our patients benefit from access to Aspire Leisure Centre which is located on site and hosts first-class facilities for able-bodied and disabled people.


We are currently looking for an enthusiastic, highly motivated Administrator to join our busy JRU/Sarcoma department

Duties for this post will include:

  • Scheduling patient appointments, sending appointment letters, updating the appointment system (ICS)
  • Dealing with telephone enquiries and emails from Trust medical staff, patients and external organisations
  • Keeping ERS system appointments up to date and dealing with any related enquiries
  • Providing cross-cover for other administrative/secretarial staff during times of absence
  • General office administration as directed by the manager

While concentration and meticulous attention to detail is required in all aspects of the post, of most importance is your commitment to provide a quality service, which will be demonstrated through excellent organisational skills, and a conscientious approach in all aspects of the job role.

The successful applicant must:

  • Be confident in communicating well at all levels with good customer care skills
  • Be confident in the use of Microsoft office applications, PAS and excel spread sheets
  • Have a good standard of general education (with GCSE English Language or equivalent at Grade C or above)
  • Have a flexible and adaptable approach to their workload

 

For further details / informal visits contact:

Mala Mascarenhas Outpatient Capacity Manager in JRU/Sarcoma 020 8909 5870 email: mala.mascarenhas@nhs.net

Interview date: 07/08/2019

 




We are committed to equal opportunities in employment and offer a range of flexible working practices. Part-time and job share applications will be considered.

By applying for this post you are agreeing to RNOH transferring the information contained in this application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems.

Additionally, by applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we want you to complete your e-learning modules prior to joining our organisation.

RNOH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of RNOH will have their original documents verified using this technology.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

The RNOH operates a Smoke-Free Policy. Smoking is not permitted on any of the Trust’s premises (including the grounds that those premises are sited on) or in any Trust owned vehicle.

Where applicable, in line with the 2018 framework agreement on the reform of Agenda for Change, the new system for pay progression will come into effect on 1 April 2019 for new starters or those promoted to a new role on or after 1 April 2019.



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