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NB: This vacancy closed to applications on 15/07/2019.

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Emergency Medical Services 999 Call Handler

Job Reference: 020-ACS026-0719

Welsh Ambulance Service NHS Trust
Emergency Medical Service 999
Clinical Contact Centre, Llangunnor Carmarthen, Carmarthen
£18,813 to £20,795 per annum

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly

Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.



The Welsh Ambulance Service NHS Trust is offering an exciting opportunity for caring individuals to join its highly professional 999 Call Handler team based within the Clinical Contact Center (CCC) at Carmarthen.

Successful candidates after initial training will be expected to receive and manage calls for the Emergency Medical Service, prioritising the patients needs and providing pre-arrival instructions in accordance with the Medical Priority Dispatch System and Protocols.

As part of the role you will liaise with members of the public and Health Care Professionals. Good communication and customer service are essential skills required by the post. You will be required to work an alternating shift pattern of variable length which will include out of hours, bank holidays and weekend duties.

The role is an integral link in the chain of life and you will be required to input details speedily and accurately onto a computer system. Listening and keyboard skills are essential.

The environment can be pressured and challenging as is the unpredictability of 999 calls and therefore good interpersonal skills and experience of working in small teams would be beneficial.

The Clinical Contact Centers are engaged on an exciting modernisation programme and if you feel you have the skills and enthusiasm to join our team and educated to a minimum of 5 grade C GCSEs including Maths and English, we would like to hear from you.

Due to the nature of working hours and shift patterns applicants must be aged 18 years or over to comply with 'Young Workers at Work Regulations'.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Closing date: 15th July 2019


For further details / informal visits contact:

Lee Thomas, MPDS Facilitator, Carmarthen
Tel: 01267 225785

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.

Please note that the inbox is not monitored. If you have any queries please contact the Recruitment Helpdesk on 02920 905353.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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